Staff at the reception desk not so likeable.
I was charged 3 euros per day for an explanation how to use the electronic safe in my room (12 euros for 4 nights).this practice doesn't suit a "five stars hotel".next time,i advice them to charge 5 euros per day for an explanation how to use the air- conditionner!!!!!!!!!!!!!!!!!and 2 euros more for the soap and......................,like that the safe will stay empty like the room.beside this upsetting behavior,this hotel is really nice and very clean.
Beautiful location, excellent food and real royal treatment in the spa centre
I would prefer the swimming pool being a bit warmer.
Location is very good, food, even the one included, is a really tasty, hotel itself is great.
Sushi restaurant is a waste of time.
The rooms and the food was great.The location was nice and easy.
A 5 star hotel never serves coffe at the swimming pool in a plastic cup.Also must have free parking ,internet and powerfuel wi-fi
High level of service, luxery atmosphere, feeling like at home
I didn`t like separate people, who were in charged of main restaurants administration. they were not professional in some cases.
clean and quite safe
Restaurant was absolutely excellent. The food was tasty and varied. Location is great.Pool was very nice and clean. Room was large and clean.
Bathroom: the largest bathroom seems to be small and somehow when you make a shower, the water comes down on the floor and stays there . Beach was filthy. Oil spots on the water in some days. The garbage which supposes to be collected during evening is just pushed beneath the chaise-longues.
The hotel is very nice, staff friendly and good services. I liked the room, very big and comfortable. It is a very good price-quality hotel. Nice design.
I didn't like that in the morning (8-9am) there was noise. I dont know if it was made by maids of guests but the doors kept closing with a very hard sound every morning. I wanted to rest but almost every morning I woke up at 8-9am.
Big room with sea side view. Restaurant's food was very good. Clean place, quiet in the night (but could be only because was extra season) The beach was very wide and the sand very clean.
The indoor pool water had 17 degree Celsius when we arrived and it was a selection criteria for the place where we intend to stay. When we left the hotel had 24.5. In the fitness area they have a bad custom to send strong scents from time to time using the air ventilation system, scents, very nice indeed but strong enough to bring you down from the running machine/ treadmill.
Si decides alojarte en Royal Palace Helena Sands de Sunny Beach, estarás junto al mar, a apenas 3 min a pie de Sunny Beach y a 3 en coche de Aquapark Action. Tendrás un centro de negocios, tintorería o lavandería y un servicio de recepción las 24 horas a tu disposición. Este hotel pone a tu disposición 2 salas de reuniones donde celebrar todo tipo de eventos. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) de pago y aparcamiento limitado.
basado en 322 opiniones
Las políticas pueden variar según el tipo de habitación y proveedor.
Royal Palace Helena Sands está situado en Sunny Beach, a 5,5 km del centro de Nesebar. Sunny Beach es el punto de interés más cercano a Royal Palace Helena Sands.
La hora del check-in es a las 14:00 y el check-out es a las 12:00 en Royal Palace Helena Sands.
Sí, Royal Palace Helena Sands ofrece wifi gratis.
No, Royal Palace Helena Sands no ofrece estacionamiento gratis.
No, Royal Palace Helena Sands no ofrece traslado gratis del/al aeropuerto.
Royal Palace Helena Sands está a 23,3 km de Burgas. Royal Palace Helena Sands está a 58,6 km de Varna.
No, no se admiten mascotas en Royal Palace Helena Sands.
Sí, Royal Palace Helena Sands tiene piscina.