Wyndham Vacation Resorts Towers on the Grove

Rooms were clean

The check in process was long. We had a long drive it was late already the kids were tired and took us 45 minutes to check in and another 15 min to get parking passes. Then to realize the two rooms I booked were not the right ones they gave me. I had two bedroom with 1 king bed and 2 double beds .. I was given two rooms with 1 king bed and 1 double bed. When I went down to tell them I was given the wrong rooms that I had reserved 2 rooms with 3 beds in total each. The manager on duty said where did I see a schematic of what room I was booking. That they don’t guarantee the amount of beds we reserve through bookings and that booking shouldn’t offer bed availability. After arguing another 20 minutes they didn’t have the rooms I needed and I just took what they had because kids were tired and I felt like I was getting no where.. it took us almost two hours to get into our rooms I was so disappointed because I been booking with bookings.com for about 8 years and never have I had a problem.