Holiday Inn Denver-Parker-E470/Parker Road

¡muy ruidoso!

Poor Customer Service

We chose to stay at this hotel because they allowed pets with an additional fee. Upon check in our dog began investigating under the bed and pulled out scraps of food. Gross! My husband brought it to the attention of the front desk. The staff at the front desk said they would have to check with management. On our second (and final) night we were woken up at 11:55pm by the fire alarm. We began to dress assuming there would be an evacuation. My husband went to the front desk again and he was told it was an error and they would get the alarm off as soon as possible. The alarms throughout the hotel are equipped with a siren and strobe light. For 45 minutes the strobe light flashed in our room. They managed to silence the siren for most of the 45 minutes (it sounded at least two more times after the initial alarm) but there was no escaping the strobe. During this time, the front desk clerk checked in at least one guest and responded as though a flashing strobe in our room in the middle of the night was not a big deal. The next morning we received a letter with our final bill explaining that there had been a popcorn fire in one of the rooms and the alarm failed to send the alert to the fire department automatically so there had been a delay in their response. It also stated "Please stop by the front desk on your way out so we may try our best to assist with you current stay." Our bill was for our original booking amount minus the $75 pet fee to compensate us for the food under the bed. When we stopped by the front desk they said there was no compensation to be offered for the alarm incident. We left very tired and disappointed. While I understand mistakes happen and systems have glitches, good customer service goes above and beyond to show guests they are valued. The Holiday Inn Express in Parker - Denver did not show us that kind of service. I would not stay there again and it leaves me questioning further stays at any Holiday Inns.