Renta de autos en Alicante

We paid at the end 2,5 times what we expected

Desventajas: We were charged additionnal fees which were not clearly advertised on your website. We had to choose in the end between an option of 106€ with insurance included, and us having to refil the car. Or pay 120€, not refil the tank (but the difference between the full tank and what we consumed not being deducted) and the deposit. We were told admin fee for refilling the car is aabout 50-60€, which is quite substantial for the service it is. And this was not clearly indicated. Also we were told that if not refilling the tank, the difference between the amount for the full tank, and what we consumed would not be deducted. Which I think is not fair. I'm ok to pay for what I consume, but not for something I don't. At the end we paid much more than advertise on your website, and even though "some potential additional fee" could be expected, there was no clear indication it would be of such amount. We choose the renting of this car company, because of it attractive price, but we think it was missleading. Next time we will most likely look directly on Sixt, AVis, Europcar websites, and not look on Kayak.com as the price indicated there is very much missleading. We are very disapointed at the end. I have boked in the past via Kayak.com and was never badly surprised like this.

Money driven company

Ventajas: Drivalia practically forces you to get the insurance they propose. If you do not do that you are kind of threaten for the very negative consequences that may bring. In fact, since you are the one to revise every single scratch in the car before you take it, you either spend one hour revising every single part of the car of you will face yourself with an extra charge for a scratch Drivalia employees will find when you return the car.

Desventajas: I was charged over 100 Euro for small scratch on one side of a tire, which I would not have ever seen if I had checked the car for one hour. Furthermore, the deposit they block in your credit car can take up to 45 days for you to get it back. I was told that is the policy of the company. I told them this nearly illegal as they should unblock your card when you return the car.

Desventajas: Que me cobraron 115 € al recoger el coche en la oficina, por nada . Por qué hice otra reserva el mismo día con otro nombre y a este le cobraron ese importe. Cuando llegue no pude reclamarles el dinero por qué la oficina estaba llena de gente y tenía prisa.