Comentarios recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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10,0
Ventajas: Everything runs smoothly. First Experience. Excellent Experience!
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4,0
Ventajas: Rental experience itself was fine, except the total cost ends up totally insane given an entirely bogus claim to pay for non-existent vehicle damage. Customer beware, take photos and videos with extreme attention to detail. I will never rent from them again.
Desventajas: Stay away from this rental agency, after drop off they charged over $1400 for minor damage to the vehicle, without any evidence, photos show no damage yet their friendly auto body shop next door "repaired" the vehicle and discarded the alleged damaged part even before they notified me! Shameful.
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4,8
Car wasn't available
Ventajas: The rental car had good value.
Desventajas: The original rental office was out of cars when we got there. We had a reservation, so they should have contacted us and let us know in advance. We drove there only to find out we had to look for another office, drove 30 minutes, and wasted at least two precious hours on our busy Saturday to go through all this. Bad coordination and customer ser
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10,0
Desventajas: I was able to drop off car off hour.
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6,0
Store hours should be consistent with the reservation.
Ventajas: We were able to secure our rental at an alternate Enterprise location. Service at alternative location was cheerful.
Desventajas: Original rental location closed at noon. Unfortunately, the rental reservation was for a noon pickup. When we arrived to pick up the car, the location was closed. The reservation system should not reserve a pickup after the store is closed. Also, the insurance we purchased from Kayak did not transfer to the Enterprise reservation system.
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10,0
Fast process, no hassle, easy return
Ventajas: Very professional staff.
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6,0
Nice car, not customer service.
Ventajas: The car was in good shape, got great gas mileage and was comfortable to drive.
Desventajas: The Enterprise representative attempted to scare me into insurance and all the extras, to the point that I was anxious about driving the car out of the lot. There are ways to sell insurance without making the buyer apprehensive about the purchase.
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3,2
Vehicle not clean
Ventajas: Size of the vehicle
Desventajas: untidy vehicle.
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8,8
Great Value, Decent Car
Ventajas: Quick check-in / out Good rates Good employees
Desventajas: Car was noisy (Chrysler 200) Car was confusing to operate, no specific temp on A/C for example and when playing song via Media it showed how long song was but did not count down so don't know where you were in the song
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7,6
Desventajas: Closed on Sundays.
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8,8
Happy Customer
Ventajas: The staff was very friendly and professional. During a hectic morning and busy office, I did not see any of them stress out. They apologized to everyone and did the best they could. Great multi-taskers. Especially Pierre he was very attentive to customers waiting and pleasant to talk to on the phone. The car was comfortable and very clean and got a fair (not excellent) rate for a week. I always rent from a competitor but this time enterprise beat the price so I decided to go with you. I am used to an automatic upgrade but was still satisfied with rental.
Desventajas: Wait time for pick up and drop off was longer than I like however they did the best they could. I do feel that if the marketing aspect of Enterprise is " We will pick you up" you need to include only if your within "?" miles. I live less than 5 miles away and was out of pick up range which unless there is an enterprise like Walgreens on every corner, that is misleading marketing.
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10,0
Everything as it should be for me.
Ventajas: Enjoyed the relatively close location, the amount of parking available, the vehicle itself(Suburban) provided all the roominess that I had hoped it would.
opinión proveniente de
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10,0
Ventajas: Everything runs smoothly. First Experience. Excellent Experience!
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10,0
Desventajas: I was able to drop off car off hour.
opinión proveniente de
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10,0
Fast process, no hassle, easy return
Ventajas: Very professional staff.
opinión proveniente de
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8,8
Great Value, Decent Car
Ventajas: Quick check-in / out Good rates Good employees
Desventajas: Car was noisy (Chrysler 200) Car was confusing to operate, no specific temp on A/C for example and when playing song via Media it showed how long song was but did not count down so don't know where you were in the song
opinión proveniente de
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8,8
Happy Customer
Ventajas: The staff was very friendly and professional. During a hectic morning and busy office, I did not see any of them stress out. They apologized to everyone and did the best they could. Great multi-taskers. Especially Pierre he was very attentive to customers waiting and pleasant to talk to on the phone. The car was comfortable and very clean and got a fair (not excellent) rate for a week. I always rent from a competitor but this time enterprise beat the price so I decided to go with you. I am used to an automatic upgrade but was still satisfied with rental.
Desventajas: Wait time for pick up and drop off was longer than I like however they did the best they could. I do feel that if the marketing aspect of Enterprise is " We will pick you up" you need to include only if your within "?" miles. I live less than 5 miles away and was out of pick up range which unless there is an enterprise like Walgreens on every corner, that is misleading marketing.
opinión proveniente de
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10,0
Everything as it should be for me.
Ventajas: Enjoyed the relatively close location, the amount of parking available, the vehicle itself(Suburban) provided all the roominess that I had hoped it would.
opinión proveniente de
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4,0
Ventajas: Rental experience itself was fine, except the total cost ends up totally insane given an entirely bogus claim to pay for non-existent vehicle damage. Customer beware, take photos and videos with extreme attention to detail. I will never rent from them again.
Desventajas: Stay away from this rental agency, after drop off they charged over $1400 for minor damage to the vehicle, without any evidence, photos show no damage yet their friendly auto body shop next door "repaired" the vehicle and discarded the alleged damaged part even before they notified me! Shameful.
opinión proveniente de
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4,8
Car wasn't available
Ventajas: The rental car had good value.
Desventajas: The original rental office was out of cars when we got there. We had a reservation, so they should have contacted us and let us know in advance. We drove there only to find out we had to look for another office, drove 30 minutes, and wasted at least two precious hours on our busy Saturday to go through all this. Bad coordination and customer ser
opinión proveniente de
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6,0
Store hours should be consistent with the reservation.
Ventajas: We were able to secure our rental at an alternate Enterprise location. Service at alternative location was cheerful.
Desventajas: Original rental location closed at noon. Unfortunately, the rental reservation was for a noon pickup. When we arrived to pick up the car, the location was closed. The reservation system should not reserve a pickup after the store is closed. Also, the insurance we purchased from Kayak did not transfer to the Enterprise reservation system.
opinión proveniente de
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6,0
Nice car, not customer service.
Ventajas: The car was in good shape, got great gas mileage and was comfortable to drive.
Desventajas: The Enterprise representative attempted to scare me into insurance and all the extras, to the point that I was anxious about driving the car out of the lot. There are ways to sell insurance without making the buyer apprehensive about the purchase.
opinión proveniente de
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3,2
Vehicle not clean
Ventajas: Size of the vehicle
Desventajas: untidy vehicle.
opinión proveniente de
