Comentarios recientes
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- Neutrales
- Negativas
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2,0
Ventajas: Absolutely nothing
Desventajas: they called me while I was on my way to pick up the to tell me they didn’t have a car for me!!
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8,0
Ventajas: Drop off was VERY easy.
Desventajas: Because I booked it through here and not directly through Enterprise, they had a VERY hard time finding my reservation. Super inconvenient. Will not do that again. Enterprise itself was great, though, so in the future I will just book directly through them.
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2,8
Ventajas: Did not have car I reserved. Bold faced lied about not having other vehicles available.
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5,6
Ventajas: Fast pick-up and drop-off
Desventajas: Car smelled like smoke. It was frustrating to have to re-fill the car to 3/4 of a tank - it felt like a scam to get us to put more gas than necessary in the car.
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10,0
Ventajas: Very helpful and friendly staff.
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10,0
Ventajas: Customer service was and is incredible. At my pick up location, Hunter went above and beyond to make sure I left happy. Always a positive experince at enterprise
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2,0
Horrible experience - will never return
Desventajas: I was unable to pick up my rental car - my reservation was for noon and I got there a couple of minutes early and they had already closed. The lights were off, there were no cars in the lot, it was clear the employees had packed up well before I got there. To boot, my reservation was for a minivan but there was no minivan in the lot. I wonder what they were planning on renting me? I called corporate, there was no way to get in touch with a local branch, and they said there was nothing threy could do to help me. There were no other minivans available in a 70 mile radius. They did not offer to try to help me problem solve, they offered no explanation or apology for the branch closing early - they simply said I should have been there 15 minutes prior to the reservation time. That was NEVER communicated to me in any of the documentation I received about this reservation. I have never experienced such poor customer service. What a waste of time. Hertz, Avis, Dollar are all superior in their efforts to assist customers in need. I will never rent from Enterprise again.
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2,0
Ventajas: i could book online
Desventajas: didnt tell me they were out of stock until the next morning
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2,0
No cari signed up for a car that said on airport
Desventajas: I signed up for a car that said “on Airport”. I went there and they said that is a different location. I would have had to get an uber 25 min wrong way and come back and then miss my flight. I ubered all the way to Atlanta. Cost me a fortune
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2,8
Why reserve
Ventajas: Location,
Desventajas: I reserved a premium sedan, the options I had was compact, mini van or a truck none which I wanted. If I’m not getting what reserved why bother reserving other than just holding spot? Very poor experience, I don’t drive big trucks, but that was my only option. Parking and rough ride made for difficult weekend
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8,8
Overall really good. Customer service at pick-up was fantastic.
Ventajas: Overall really good. Customer service at pick-up was fantastic. Car smelled badly of cigarettes.
Desventajas: Car only had 14k miles but wreaked of cigarettes.
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9,6
Ventajas: Even though we did an off-airport rental, at AVL, they let us return the car to the airport.
Desventajas: "car", Nissan Rougue suv, had condensation under the instrument panel, so it was hard to see; otherwise, everything was greatT
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10,0
Ventajas: Very helpful and friendly staff.
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10,0
Ventajas: Customer service was and is incredible. At my pick up location, Hunter went above and beyond to make sure I left happy. Always a positive experince at enterprise
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8,8
Overall really good. Customer service at pick-up was fantastic.
Ventajas: Overall really good. Customer service at pick-up was fantastic. Car smelled badly of cigarettes.
Desventajas: Car only had 14k miles but wreaked of cigarettes.
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9,6
Ventajas: Even though we did an off-airport rental, at AVL, they let us return the car to the airport.
Desventajas: "car", Nissan Rougue suv, had condensation under the instrument panel, so it was hard to see; otherwise, everything was greatT
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2,0
Ventajas: Absolutely nothing
Desventajas: they called me while I was on my way to pick up the to tell me they didn’t have a car for me!!
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2,8
Ventajas: Did not have car I reserved. Bold faced lied about not having other vehicles available.
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5,6
Ventajas: Fast pick-up and drop-off
Desventajas: Car smelled like smoke. It was frustrating to have to re-fill the car to 3/4 of a tank - it felt like a scam to get us to put more gas than necessary in the car.
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2,0
Horrible experience - will never return
Desventajas: I was unable to pick up my rental car - my reservation was for noon and I got there a couple of minutes early and they had already closed. The lights were off, there were no cars in the lot, it was clear the employees had packed up well before I got there. To boot, my reservation was for a minivan but there was no minivan in the lot. I wonder what they were planning on renting me? I called corporate, there was no way to get in touch with a local branch, and they said there was nothing threy could do to help me. There were no other minivans available in a 70 mile radius. They did not offer to try to help me problem solve, they offered no explanation or apology for the branch closing early - they simply said I should have been there 15 minutes prior to the reservation time. That was NEVER communicated to me in any of the documentation I received about this reservation. I have never experienced such poor customer service. What a waste of time. Hertz, Avis, Dollar are all superior in their efforts to assist customers in need. I will never rent from Enterprise again.
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2,0
Ventajas: i could book online
Desventajas: didnt tell me they were out of stock until the next morning
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2,0
No cari signed up for a car that said on airport
Desventajas: I signed up for a car that said “on Airport”. I went there and they said that is a different location. I would have had to get an uber 25 min wrong way and come back and then miss my flight. I ubered all the way to Atlanta. Cost me a fortune
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2,8
Why reserve
Ventajas: Location,
Desventajas: I reserved a premium sedan, the options I had was compact, mini van or a truck none which I wanted. If I’m not getting what reserved why bother reserving other than just holding spot? Very poor experience, I don’t drive big trucks, but that was my only option. Parking and rough ride made for difficult weekend
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