Renta de autos en Carolina

scam

Desventajas: They overcharged me and are saying I returned it late without a key and it's not true

Desventajas: The staff canceled my reservation as my flight was delayed and I arrived 10 minutes outside my pick-up window. They were unable to provide me with a car, and were extremely rude and unhelpful.

Will Not Rent From Dollar Again

Ventajas: The car was nice and fit the four adults.

Desventajas: This rental place was off the airport campus and it took awhile to be picked up and then to actually be waited on (many Dollar employees in the office but just mulling around versus actually helping customers at the desk). Feel like I was up-sold on items like the auto toll of $5 a day when I drove only on the highways twice. Purchased car coverage from Allianz only to be told that it didn't cover another 3rd party scenario so had to purchase a 2nd insurance package from Dollar. Overall, I felt this was a ripoff operation which left a bad taste in my mouth for ever going back to Puerto Rico.

They charged me xtra fees and taxes that where not

Ventajas: Pick up and original rate was very good

Desventajas: I arrived and my rate WITH taxes was supposed to be$37.77 but once I go to get the car they tell me it will be $66.89 (increase of over 60%) I showed my paperwork with the original rate and taxes but they said that does not include their extra taxes and fees. Like airport fee, location fee. I tried to speak to a manager he also said that was normal. Called Dollar 1-800 # they transferred me 3 times and then hang up on me. I was still going to enjoy my vacation, and I would not mind paying it if that's what they had told me by computer reservation.

Desventajas: It took 40 minutes for the shuttle to pick us up after arriving in San Juan, Puerto Rico at 1am. The price was some 20% higher than listed in my Kayak reservation due to inscrutable fees and taxes. The car interior was dirty and smelled of smoke.

Ran out of cars?!

Ventajas: Pick up and drop off was relatively quick and easy.

Desventajas: I booked this car two months in advance but when the shuttle picked us up, it dropped us off next door at Payless Car Rentals and told us it was "the same company." When we got inside the guys at Payless told us the two companies were not related at all, but that Dollar sends its people to them when they run out of cars. I am furious that I had no choice in the matter but we were exhausted and decided to stay. My reservation also had a total of $65, but I left there paying $110 after an extra $20 of fees, which I originally thought were included in the price. The $110 also included $25 for an Express Lane/EZ pass for five days. They scared us into getting it by saying we couldn't use the freeway at all without the pass and that we'd have to take back roads the whole way to our hotel, which was already an hour away. We later realized that the EZ pass lane ran on a short stretch that we could have easily avoided. What a scam.