Comentarios recientes
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- Negativas
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9,2
Ventajas: I liked the speed of which my order was handled and I was picked up from the airport.
Desventajas: The last minute dramatic adjustment in pricing for mandatory insurance just isn't a good experience. I would like to have known how much the cost for insurance I would be forced to buy in Mexico before hand.
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2,0
Ventajas: Nothing - worst experience ever with a rental company.
Desventajas: Anything and everything...
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3,6
Desventajas: The price was not what we agreed to. Ending up costing several hundred dollars more but was not in a position to find an alternative. Then there was something wrong with the rear door that made rattling noises the entire time. The experience was bad. Will not use you again.
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2,4
Ventajas: The shuttle to and from airport
Desventajas: Prices!!! I had a quote for $15 total rental and $11 for insurance. When I got there insurance was $30 a day. Very unsatisfied
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5,2
Ventajas: Representatives guide you through the gauntlet of the rental places at the airport.
Desventajas: Better disclosure on pricing, especially the insurance part!
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4,4
Ventajas: It was a clean vehicle, and when we actually talked with an Enterprise agent the process moved adequately.
Desventajas: We rented a "full size" car...their idea of full-size was a Nissan Versa... what is a compact, a Vespa? People inside/outside airport and rental site there to "help you", after talking with them for several minutes you find out they aren't with Enterprise - how having Enterprise uniforms?
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7,6
Ventajas: Staff was very friendly, car was new and clean.
Desventajas: Transparency into the insurance coverage. I reserved online thinking my car would've been $45 for the whole rental only to find out it was double the price with bare bones coverage. Better coverage would've cost $200, but my credit card covered it, thankfully. Would rather know real price up front.
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7,6
Great customer service, poor vehicle
Ventajas: The customer service was excellent, the vehicle itself was below par. It needed front end work, was a cheap vehicle which also needed some brake work done.
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10,0
Enterprise Rental in Cabo
Ventajas: Clean, relatively new car. Good price with advertised special though insurance bumped it up quite a bit.
Desventajas: The rental company facilities are a bit down the road so you have to get their shuttle. This would be no problem excepting for the "sharks" waiting in the lobby who insist that you will need one of their guys to take you to the office. Ignore them, convincing as they are, and get the official shuttle.
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2,0
Enterprise is a rip off - never again!
Ventajas: Nothing!
Desventajas: The price quoted to me was around $230 for the whole week of renting a compact car including insurance in Cabo San Lucas. I called twice and checked my reservations and was quoted the same price. When we got to the Enterprise office at the airport in Cabo the price jumped to $447 for medium coverage insurance and over $700 for full coverage! We asked them to take us back to the airport terminal where we got the same car with full coverage for $245 from Budget!
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6,8
Contracts are NOT always honored in Mexico.
Ventajas: I was pleased to get the reserved vehicle and not something completely different. I've had very bad luck with other companies in Mexico advertising one car and giving me something totally different. I enjoyed the Jeep Wrangler with family and that made up for the additional fees.
Desventajas: When I make a reservation online, I expect to have everything taken care of at the same time. My experiences in Mexico include the delivery of an entire new contract, completely benefiting the rental company's demands. At such point, my only options are to pay what they ask for or walk away without a car. The latter may place travelers at a disadvantage and potential harm. I was fortunate to speak Spanish and educated enough to demand an explanation for the rate increase, but I still ended up paying for the non-required insurance. Therefore, I strongly suggest getting this straighten out.
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4,0
Wow
Ventajas: Actual cost of the car
Desventajas: The pressured Insurance fees
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9,2
Ventajas: I liked the speed of which my order was handled and I was picked up from the airport.
Desventajas: The last minute dramatic adjustment in pricing for mandatory insurance just isn't a good experience. I would like to have known how much the cost for insurance I would be forced to buy in Mexico before hand.
opinión proveniente de
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10,0
Enterprise Rental in Cabo
Ventajas: Clean, relatively new car. Good price with advertised special though insurance bumped it up quite a bit.
Desventajas: The rental company facilities are a bit down the road so you have to get their shuttle. This would be no problem excepting for the "sharks" waiting in the lobby who insist that you will need one of their guys to take you to the office. Ignore them, convincing as they are, and get the official shuttle.
opinión proveniente de
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7,6
Ventajas: Staff was very friendly, car was new and clean.
Desventajas: Transparency into the insurance coverage. I reserved online thinking my car would've been $45 for the whole rental only to find out it was double the price with bare bones coverage. Better coverage would've cost $200, but my credit card covered it, thankfully. Would rather know real price up front.
opinión proveniente de
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7,6
Great customer service, poor vehicle
Ventajas: The customer service was excellent, the vehicle itself was below par. It needed front end work, was a cheap vehicle which also needed some brake work done.
opinión proveniente de
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6,8
Contracts are NOT always honored in Mexico.
Ventajas: I was pleased to get the reserved vehicle and not something completely different. I've had very bad luck with other companies in Mexico advertising one car and giving me something totally different. I enjoyed the Jeep Wrangler with family and that made up for the additional fees.
Desventajas: When I make a reservation online, I expect to have everything taken care of at the same time. My experiences in Mexico include the delivery of an entire new contract, completely benefiting the rental company's demands. At such point, my only options are to pay what they ask for or walk away without a car. The latter may place travelers at a disadvantage and potential harm. I was fortunate to speak Spanish and educated enough to demand an explanation for the rate increase, but I still ended up paying for the non-required insurance. Therefore, I strongly suggest getting this straighten out.
opinión proveniente de
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2,0
Ventajas: Nothing - worst experience ever with a rental company.
Desventajas: Anything and everything...
opinión proveniente de
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3,6
Desventajas: The price was not what we agreed to. Ending up costing several hundred dollars more but was not in a position to find an alternative. Then there was something wrong with the rear door that made rattling noises the entire time. The experience was bad. Will not use you again.
opinión proveniente de
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2,4
Ventajas: The shuttle to and from airport
Desventajas: Prices!!! I had a quote for $15 total rental and $11 for insurance. When I got there insurance was $30 a day. Very unsatisfied
opinión proveniente de
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5,2
Ventajas: Representatives guide you through the gauntlet of the rental places at the airport.
Desventajas: Better disclosure on pricing, especially the insurance part!
opinión proveniente de
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4,4
Ventajas: It was a clean vehicle, and when we actually talked with an Enterprise agent the process moved adequately.
Desventajas: We rented a "full size" car...their idea of full-size was a Nissan Versa... what is a compact, a Vespa? People inside/outside airport and rental site there to "help you", after talking with them for several minutes you find out they aren't with Enterprise - how having Enterprise uniforms?
opinión proveniente de
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2,0
Enterprise is a rip off - never again!
Ventajas: Nothing!
Desventajas: The price quoted to me was around $230 for the whole week of renting a compact car including insurance in Cabo San Lucas. I called twice and checked my reservations and was quoted the same price. When we got to the Enterprise office at the airport in Cabo the price jumped to $447 for medium coverage insurance and over $700 for full coverage! We asked them to take us back to the airport terminal where we got the same car with full coverage for $245 from Budget!
opinión proveniente de
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4,0
Wow
Ventajas: Actual cost of the car
Desventajas: The pressured Insurance fees
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