Comentarios recientes
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9,6
Ventajas: The car was awesome.
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8,0
Ventajas: Interaction with employees was very professional.
Desventajas: Took longer at the counter waiting to be checked in than I was use to.
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9,6
Desventajas: clean the inside a little bettet
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9,6
Ventajas: Very friendly and accommodating, the time is took to check in, go find a car, and leave the lot was incredibly fast, maybe 10 minutes at the most.
Desventajas: A little more info about how the tolls work would have been nice, but in the end it was not a problem.
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5,2
Ventajas: Friendly staff in Jacksonville.
Desventajas: Car wasn't very clean. There wasn't any staff in Austin to accept the car. Ended up just leaving the car with the keys inside (along with many other customers). Overall I thought the price was high.
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2,0
Ventajas: The worker at the counter was polite
Desventajas: The car I reserved was not there so I had to go to another rental company hoping to find a vehicle which they did not have
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10,0
Ventajas: Great car! Friendly service.
Desventajas: Nothing - no wait and several options. Great check in and check out process already in place.
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2,0
Ventajas: I did not like anything- They did not have any cars so I could not rent a car as planed.
Desventajas: If they had a car for me.
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6,0
Ventajas: Attendant in garage was very consumer friendly and made up for a poor experience at the reservation counter.
Desventajas: Customer service agent did not have any of me information regarding the reservation and , in fact, was going to charge me an additional $100 more than the reservation I made on line. Once I questioned the rate, he had to finegal the system to get the rate quoted. Good back end service in the garage. Not so good at the counter.
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6,8
Desventajas: I was charged an additional 25 dollars after pick up. I returned the car full of gas and paid for 3 days. I picked up Friday after 11am and returned Sunday 3:30. I could have returned the car Monday at 11 and the price should not have changed
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7,6
Ventajas: Pickup and drop off was easy
Desventajas: Got hit with a lot of extra fees so ended up being more expensive than anticipated.
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6,0
Ventajas: The car was clean and the staff were helpful on pickup when we had an issue with our first car.
Desventajas: Our first car the electric seat adjusting buttons didn't work. So they gave us a different car and that one had a slow leak in one of the tires which made us late getting to the airport for drop off. Then when we arrived at the drop off location there were a ton of cars and lots of staff working on individual cars, but there was no person or adequate signage to tell you what the next steps were: if you should wait by your car, if you should just leave the keys and go, if you needed to go into the counter, etc. And when you grabbed someone to ask for help they seemed annoyed that you were asking a question. This was made more frustrating by the fact that the flat tire we had to fix made us late to the airport and we were in a rush!
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9,6
Ventajas: The car was awesome.
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9,6
Desventajas: clean the inside a little bettet
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9,6
Ventajas: Very friendly and accommodating, the time is took to check in, go find a car, and leave the lot was incredibly fast, maybe 10 minutes at the most.
Desventajas: A little more info about how the tolls work would have been nice, but in the end it was not a problem.
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10,0
Ventajas: Great car! Friendly service.
Desventajas: Nothing - no wait and several options. Great check in and check out process already in place.
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8,0
Ventajas: Interaction with employees was very professional.
Desventajas: Took longer at the counter waiting to be checked in than I was use to.
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6,8
Desventajas: I was charged an additional 25 dollars after pick up. I returned the car full of gas and paid for 3 days. I picked up Friday after 11am and returned Sunday 3:30. I could have returned the car Monday at 11 and the price should not have changed
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7,6
Ventajas: Pickup and drop off was easy
Desventajas: Got hit with a lot of extra fees so ended up being more expensive than anticipated.
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5,2
Ventajas: Friendly staff in Jacksonville.
Desventajas: Car wasn't very clean. There wasn't any staff in Austin to accept the car. Ended up just leaving the car with the keys inside (along with many other customers). Overall I thought the price was high.
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2,0
Ventajas: The worker at the counter was polite
Desventajas: The car I reserved was not there so I had to go to another rental company hoping to find a vehicle which they did not have
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2,0
Ventajas: I did not like anything- They did not have any cars so I could not rent a car as planed.
Desventajas: If they had a car for me.
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6,0
Ventajas: Attendant in garage was very consumer friendly and made up for a poor experience at the reservation counter.
Desventajas: Customer service agent did not have any of me information regarding the reservation and , in fact, was going to charge me an additional $100 more than the reservation I made on line. Once I questioned the rate, he had to finegal the system to get the rate quoted. Good back end service in the garage. Not so good at the counter.
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6,0
Ventajas: The car was clean and the staff were helpful on pickup when we had an issue with our first car.
Desventajas: Our first car the electric seat adjusting buttons didn't work. So they gave us a different car and that one had a slow leak in one of the tires which made us late getting to the airport for drop off. Then when we arrived at the drop off location there were a ton of cars and lots of staff working on individual cars, but there was no person or adequate signage to tell you what the next steps were: if you should wait by your car, if you should just leave the keys and go, if you needed to go into the counter, etc. And when you grabbed someone to ask for help they seemed annoyed that you were asking a question. This was made more frustrating by the fact that the flat tire we had to fix made us late to the airport and we were in a rush!
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