Renta de autos en Hawaiian Gardens

Poor management of online availability

Desventajas: I reserved a full-size car at a local location. I called the location about an hour later to let them know I would be about and hour later than the reservation time to pick up the car. I was told they didn’t have any full-size cars available, only minivans and I shouldn’t use a third party service to book a car. They said I should always contact the branch first. Then I called the 800 number to help locate a car in the area to fulfill my reservation. The 800 number agent told me that the branch showed availability but she could not confirm that they had a car for me. I did not rent a car from Hertz.

The worst experience ever!

Ventajas: Nothing

Desventajas: They charge on me 1 extra day with no reason, just said it was a system mistake.

Ventajas: Agents been friendly and price

Desventajas: Car was not up to standard; Warning lights coming on . Kind of scary, didn't know what was going to happen at any time.

Cancelled order because they tried to give a lesser class vehicle.

Desventajas: They did a bait and switch move. Defined the class of car we rented to a lower class vehicle that was way too small for our needs. We cancelled the order.

False advertising

Ventajas: I did not get the rate I was told when I booked car online. When I arrived, they said they didn't have enough cars and third party (kayak) was overlooking. I had to pay extra for an upgraded of what they had available. The car was old and smelled bad!

Desventajas: Selection was little.

¡la peor experiencia de mi vida!

Ventajas: Nada

Desventajas: Me cobran 1 día extra sin razón, sólo dijeron que era un error del sistema.