Comentarios recientes
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10,0
Desventajas: 5stars
opinión proveniente de
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8,8
Nice folks, car logistics
Ventajas: It was a busy morning, and some people were waiting for a while, but we were lucky and got taken care of right away. Everyone was very nice, but I think the logistics of cars available at this location had some hiccups. You pay for after hours parking, but you can drop off after hours. We liked the car, and the staff were nice, so I would still use this location again.
opinión proveniente de
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2,0
Drugs found in vehicle.
Ventajas: Some of the staff were polite.
Desventajas: Upon returning to our rental car after breakfast in VA we found a parking ticket on the windscreen due to expired registration. We thought this must be a mistake as this is a rental car, so we checked the registration in the glove box. Upon opening the glove box we found cannabis, presumably from a previous renter. After finding this we decided to look in the center console, where we found cannabis residue and a strong odor upon opening. We also confirmed that the registration has expired 2 weeks ago. Firstly, this car was a police magnet due to expired registration. Secondly, we were given a car with illegal drugs inside. If we had been pulled over (or at the car when the ticket was issued) & police decided to search the car we would most likely have ended up in jail. This is beyond unacceptable. I have made a complaint and am still waiting for Enterprise to respond. When we returned the vehicle the woman at the counter apologized but had the nerve to say she couldn't go back in time & remove the drugs prior to us renting the car. She also said the car was probably delivered from another location & tried shifting the blame. We rented & returned to the same location. I expect staff at that location to check registration & give the car a quick once over. I do not expect staff members to attempt time travel as she suggested, I do expect accountability & resolution.
opinión proveniente de
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8,4
Excellent service with minor problems
Ventajas: The service was smooth from beginning to end
Desventajas: The car wasn't very clean. And I booked as Hyundai accent ot similar, although there was ana accent I have been given a ford fiesta?
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10,0
Ventajas: Mike met me with a handshake and a smile. The checkout was easy. When I came to return the car the representative was waiting for me in the parking lot. Easy as could be. thanks.
opinión proveniente de
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10,0
Ventajas: They were very accommodating with price change as did not charge the correct amount at first.
opinión proveniente de
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10,0
Perfection
Ventajas: This was a great experience from top to bottom and I would undoubtedly rent from them again. They took such great care of us and were even kind enough to offer a free upgrade!!! Really made our weekend an enjoyable time!
opinión proveniente de
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5,6
Just okay
Ventajas: They call you the day before to collect info to speed up your check out process.
Desventajas: The car wasn't clean when I picked it up and it seemed that it hadn't been maintained. Windshield wipers obviously needed to be replaced.
opinión proveniente de
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4,0
Ventajas: The experience of selling insurance was confusing. We purchased it only to find out later that it was unnecessary. We already had the coverage through my credit card. a better explanation of the coverage would be ideal. The car itself was terrible. zero pickup and it was dirty. (Had someone else's takeout food under the seat.)
Desventajas: the staff was nice
opinión proveniente de
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9,6
Great experience with value for money
Ventajas: We were blocked from the Hoboken accident and couldn't get to the original spot to get our car but then we found another one to pick up with a upgraded model. Very nice assistance and nice driving experience with a new car at about 3000 miles ride history.
opinión proveniente de
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5,6
Desventajas: Car was not ready at scheduled pick-up time.
opinión proveniente de
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8,8
Desventajas: I can get the same car 20 miles outside the city with my family and it's a third of the price. I know city living is more expensive, but this is absurd.
opinión proveniente de
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10,0
Desventajas: 5stars
opinión proveniente de
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8,8
Nice folks, car logistics
Ventajas: It was a busy morning, and some people were waiting for a while, but we were lucky and got taken care of right away. Everyone was very nice, but I think the logistics of cars available at this location had some hiccups. You pay for after hours parking, but you can drop off after hours. We liked the car, and the staff were nice, so I would still use this location again.
opinión proveniente de
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10,0
Ventajas: Mike met me with a handshake and a smile. The checkout was easy. When I came to return the car the representative was waiting for me in the parking lot. Easy as could be. thanks.
opinión proveniente de
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10,0
Ventajas: They were very accommodating with price change as did not charge the correct amount at first.
opinión proveniente de
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10,0
Perfection
Ventajas: This was a great experience from top to bottom and I would undoubtedly rent from them again. They took such great care of us and were even kind enough to offer a free upgrade!!! Really made our weekend an enjoyable time!
opinión proveniente de
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9,6
Great experience with value for money
Ventajas: We were blocked from the Hoboken accident and couldn't get to the original spot to get our car but then we found another one to pick up with a upgraded model. Very nice assistance and nice driving experience with a new car at about 3000 miles ride history.
opinión proveniente de
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8,8
Desventajas: I can get the same car 20 miles outside the city with my family and it's a third of the price. I know city living is more expensive, but this is absurd.
opinión proveniente de
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2,0
Drugs found in vehicle.
Ventajas: Some of the staff were polite.
Desventajas: Upon returning to our rental car after breakfast in VA we found a parking ticket on the windscreen due to expired registration. We thought this must be a mistake as this is a rental car, so we checked the registration in the glove box. Upon opening the glove box we found cannabis, presumably from a previous renter. After finding this we decided to look in the center console, where we found cannabis residue and a strong odor upon opening. We also confirmed that the registration has expired 2 weeks ago. Firstly, this car was a police magnet due to expired registration. Secondly, we were given a car with illegal drugs inside. If we had been pulled over (or at the car when the ticket was issued) & police decided to search the car we would most likely have ended up in jail. This is beyond unacceptable. I have made a complaint and am still waiting for Enterprise to respond. When we returned the vehicle the woman at the counter apologized but had the nerve to say she couldn't go back in time & remove the drugs prior to us renting the car. She also said the car was probably delivered from another location & tried shifting the blame. We rented & returned to the same location. I expect staff at that location to check registration & give the car a quick once over. I do not expect staff members to attempt time travel as she suggested, I do expect accountability & resolution.
opinión proveniente de
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5,6
Just okay
Ventajas: They call you the day before to collect info to speed up your check out process.
Desventajas: The car wasn't clean when I picked it up and it seemed that it hadn't been maintained. Windshield wipers obviously needed to be replaced.
opinión proveniente de
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4,0
Ventajas: The experience of selling insurance was confusing. We purchased it only to find out later that it was unnecessary. We already had the coverage through my credit card. a better explanation of the coverage would be ideal. The car itself was terrible. zero pickup and it was dirty. (Had someone else's takeout food under the seat.)
Desventajas: the staff was nice
opinión proveniente de
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5,6
Desventajas: Car was not ready at scheduled pick-up time.
opinión proveniente de
