Comentarios recientes
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- Negativas
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2,0
Desventajas: The car I reserved and prepaid for was not there so I had to rent a car elsewhere
opinión proveniente de
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4,0
Desventajas: Car not ready on time. Waited for car to be washed
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3,6
Shame on me for trusting Hertz
Desventajas: Granted, I picked up my car on Dec 23rd, which is a busy day given the upcoming holidays. But top to bottom, my experience was poor, at best. I booked at Inwood and received several conflicting messages directing me to pick up in Lynnbrook. The staff at Lynnbrook encountered a series of customers prior to my arrival and post my arrival, all of whom had varying levels of difficulty obtaining their rentals. I'm sure the jobs performed by these staff members is challenging, but their ability to mitigate the situation, deescalate, and treat paying customers with respect was nearly non-existent. When I returned my car to Inwood, I learned for the first time that Lynnbook staff was required to offer me a pick - up. No such offer was ever made. Also, the next day, I received a call from the Inwood office indicating that I had left an item behind in the car. I called back upon receiving the message and was told the rep who had contacted me was next in the office the following week, and that I should call back then. To be clear: no one told me what the recovered item was, or made any attempt to contact the rep who initially called me. The burden was placed squarely on me to perform diligent follow-up. As id I was the employee who worked for Hertz. Perhaps not a big deal in isolation. But this occurrence underscores a company wide culture which devalues customers time and expectations. I left feeling my purchase was not valued, that my time was unimportant and that the staff was not in attendance to assist me. I see no reason I should rent from Hertz again. Given that I rented another car earlier today, I can confirm I am acting on this self-imposed mandate.
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10,0
quick pickup, overall good experience.
Ventajas: quick pickup
Desventajas: all good
opinión proveniente de
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8,0
Weekend Rental
Ventajas: It was nice car and drove perfectly fine. I might decide to buy that car now.
Desventajas: The only thing I didn't like was the under 25 fee.
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4,0
Desventajas: El coche no estaba lista a tiempo. Esperamos hasta que lo lavaron
opinión proveniente de
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10,0
Rápida recogida, en general, una buena experiencia.
Ventajas: Recogida rápida
Desventajas: Todo bien
opinión proveniente de
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8,0
Alquiler de fin de semana
Ventajas: Fue un bonito coche y condujimos perfectamente bien. Puede que me decida a comprar ese coche ahora.
Desventajas: Lo único que no me gustó fue el la tasa de 25 dólares
opinión proveniente de
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8,0
Weekend Rental
Ventajas: It was nice car and drove perfectly fine. I might decide to buy that car now.
Desventajas: The only thing I didn't like was the under 25 fee.
opinión proveniente de
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8,0
Alquiler de fin de semana
Ventajas: Fue un bonito coche y condujimos perfectamente bien. Puede que me decida a comprar ese coche ahora.
Desventajas: Lo único que no me gustó fue el la tasa de 25 dólares
opinión proveniente de
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2,0
Desventajas: The car I reserved and prepaid for was not there so I had to rent a car elsewhere
opinión proveniente de
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4,0
Desventajas: Car not ready on time. Waited for car to be washed
opinión proveniente de
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3,6
Shame on me for trusting Hertz
Desventajas: Granted, I picked up my car on Dec 23rd, which is a busy day given the upcoming holidays. But top to bottom, my experience was poor, at best. I booked at Inwood and received several conflicting messages directing me to pick up in Lynnbrook. The staff at Lynnbrook encountered a series of customers prior to my arrival and post my arrival, all of whom had varying levels of difficulty obtaining their rentals. I'm sure the jobs performed by these staff members is challenging, but their ability to mitigate the situation, deescalate, and treat paying customers with respect was nearly non-existent. When I returned my car to Inwood, I learned for the first time that Lynnbook staff was required to offer me a pick - up. No such offer was ever made. Also, the next day, I received a call from the Inwood office indicating that I had left an item behind in the car. I called back upon receiving the message and was told the rep who had contacted me was next in the office the following week, and that I should call back then. To be clear: no one told me what the recovered item was, or made any attempt to contact the rep who initially called me. The burden was placed squarely on me to perform diligent follow-up. As id I was the employee who worked for Hertz. Perhaps not a big deal in isolation. But this occurrence underscores a company wide culture which devalues customers time and expectations. I left feeling my purchase was not valued, that my time was unimportant and that the staff was not in attendance to assist me. I see no reason I should rent from Hertz again. Given that I rented another car earlier today, I can confirm I am acting on this self-imposed mandate.
opinión proveniente de
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4,0
Desventajas: El coche no estaba lista a tiempo. Esperamos hasta que lo lavaron
opinión proveniente de
