Comentarios recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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3,2
Ventajas: Staff was friendly and helpful
Desventajas: Car was dirty, gas tank was empty, no one there when car returned during business hours
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9,6
Ventajas: Drop of super easy and close by. Staff were friendly and efficient
Desventajas: No one was at the return counter when I returned the car, I don't like doing this because if there is an additional charge it is hard to argue
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6,8
Ventajas: Drop off was very fast.
Desventajas: The car we reserved was not there and they had no others like it. Had to give us a smaller vehicle.
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2,0
Ventajas: A Service with a smile in the nicest way
Desventajas: Nothing
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6,8
staff at tweed NH in CT great, everyone else was shockingly incompeten
Ventajas: the employee at the New Haven Tweed Airport (a woman whose name I didn't catch) was the only competent and pleasant person I worked with. she was great.
Desventajas: From the amherst, ma pickup where garrett asked me to wait for 30 minutes while the delivered the car late, to the long wait and confusion with no staff at the UMASS location, to the online support on sunday who (INCORRECTLY and adamantly) told me my rental was actually due 3 hours before the reservation said it was due, I had a horrible experience. the only good thing was the helpful employee at the tweed new haven desk. also it was incredibly overpriced and i was given a nissan rogue qhen i requested a rav4. i get that it said i could get something similar, but i dont think many people would say those two cars are really comparable on safety, quality, and gas mileage. i will do everything in my power never to rent from you guys again.
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8,4
Good and easy
Ventajas: Nice car did not have any issues
Desventajas: .
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4,4
Ventajas: quick pickup.
Desventajas: I had reserved a subcompact car and only had vans to choose from. There was no instruction to inspect automobile and it was dark. When I returned vehicle they pointed out a scratch on front right bumper that was not caused by me. I signed an "incident report" and gave them my insurance company but continued to deny cupability. I hope this incident will not cause me to seek a lawyer to check prior rental documentation but I will NEVER use this company again.
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10,0
Handy and reasonable; check the specs
Ventajas: Brand new van, convenient pickup and dropoff locations, good price
Desventajas: They didn't ask if I needed an EZ Pass (I did but forgot to ask for it); changing dropoff time is easy from laptop but not from mobile and there was a long wait on the phone for customer service
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10,0
Ventajas: Service
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7,2
Ventajas: I loved the Client service. The staff was very kind and efficient in both Cleveland and New Haven (dropoff). Everything was also very quick, I was in and out in less than 10 minutes.
Desventajas: I reserved a small car mostly thinking of fuel efficiency. When I went to pickup the car, the only vehicle available was a Jeep Compass which is by no means fuel efficient. Therefore I ended up spending 3 times the amount I had budgeted for gas.
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10,0
Great service nice people.
Ventajas: Quick and efficient noting
Desventajas: Nothing.
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4,4
Ventajas: I like that this time the agent was straight forward with us when we got the car. The car also reported low tire pressure about 3 days in, probably due to the sudden drop in temperature. The agent at Enterprise put some air in and cleared the message.
Desventajas: Due to inclement weather, the whole city was under traveling ban and parking ban on the day I was supposed to drop off the car (Tue 3/14/2017). Thus, I called 1 day prior (3/13/2017) when they issued the ban to check if Enterprise would be open at all (I suspected not), and if they weren't open how could I drop off the car on the scheduled date. They said they would charge me an extra day despite the fact that over that day, nobody would be able to rent that car anyway, so they're not suffering from any extra revenue loss. So much for "treating customers like family in a corporate world." It is all about them making money...
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9,6
Ventajas: Drop of super easy and close by. Staff were friendly and efficient
Desventajas: No one was at the return counter when I returned the car, I don't like doing this because if there is an additional charge it is hard to argue
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10,0
Handy and reasonable; check the specs
Ventajas: Brand new van, convenient pickup and dropoff locations, good price
Desventajas: They didn't ask if I needed an EZ Pass (I did but forgot to ask for it); changing dropoff time is easy from laptop but not from mobile and there was a long wait on the phone for customer service
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10,0
Ventajas: Service
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10,0
Great service nice people.
Ventajas: Quick and efficient noting
Desventajas: Nothing.
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6,8
Ventajas: Drop off was very fast.
Desventajas: The car we reserved was not there and they had no others like it. Had to give us a smaller vehicle.
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6,8
staff at tweed NH in CT great, everyone else was shockingly incompeten
Ventajas: the employee at the New Haven Tweed Airport (a woman whose name I didn't catch) was the only competent and pleasant person I worked with. she was great.
Desventajas: From the amherst, ma pickup where garrett asked me to wait for 30 minutes while the delivered the car late, to the long wait and confusion with no staff at the UMASS location, to the online support on sunday who (INCORRECTLY and adamantly) told me my rental was actually due 3 hours before the reservation said it was due, I had a horrible experience. the only good thing was the helpful employee at the tweed new haven desk. also it was incredibly overpriced and i was given a nissan rogue qhen i requested a rav4. i get that it said i could get something similar, but i dont think many people would say those two cars are really comparable on safety, quality, and gas mileage. i will do everything in my power never to rent from you guys again.
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8,4
Good and easy
Ventajas: Nice car did not have any issues
Desventajas: .
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7,2
Ventajas: I loved the Client service. The staff was very kind and efficient in both Cleveland and New Haven (dropoff). Everything was also very quick, I was in and out in less than 10 minutes.
Desventajas: I reserved a small car mostly thinking of fuel efficiency. When I went to pickup the car, the only vehicle available was a Jeep Compass which is by no means fuel efficient. Therefore I ended up spending 3 times the amount I had budgeted for gas.
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3,2
Ventajas: Staff was friendly and helpful
Desventajas: Car was dirty, gas tank was empty, no one there when car returned during business hours
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2,0
Ventajas: A Service with a smile in the nicest way
Desventajas: Nothing
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4,4
Ventajas: quick pickup.
Desventajas: I had reserved a subcompact car and only had vans to choose from. There was no instruction to inspect automobile and it was dark. When I returned vehicle they pointed out a scratch on front right bumper that was not caused by me. I signed an "incident report" and gave them my insurance company but continued to deny cupability. I hope this incident will not cause me to seek a lawyer to check prior rental documentation but I will NEVER use this company again.
opinión proveniente de
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4,4
Ventajas: I like that this time the agent was straight forward with us when we got the car. The car also reported low tire pressure about 3 days in, probably due to the sudden drop in temperature. The agent at Enterprise put some air in and cleared the message.
Desventajas: Due to inclement weather, the whole city was under traveling ban and parking ban on the day I was supposed to drop off the car (Tue 3/14/2017). Thus, I called 1 day prior (3/13/2017) when they issued the ban to check if Enterprise would be open at all (I suspected not), and if they weren't open how could I drop off the car on the scheduled date. They said they would charge me an extra day despite the fact that over that day, nobody would be able to rent that car anyway, so they're not suffering from any extra revenue loss. So much for "treating customers like family in a corporate world." It is all about them making money...
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