Comentarios recientes
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- Neutrales
- Negativas
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10,0
Desventajas: Excellent experience!!
opinión proveniente de
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10,0
Ventajas: We had no issues
Desventajas: Car storage was limited for a family of four with luggage.
opinión proveniente de
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4,0
Ventajas: The car had excellent gas mileage.
Desventajas: Alamo confirmed my reservation for a vehicle at a 7pm with no issues. B when I arrived to pick up my vehicle, they said they had ”run out.” How do you run out of reserved vehicles? By double booking them, as it turns out. I was told I could wait two hours for another within my price range, or be upcharged for another vehicle. I was outraged. With no other options, I chose the latter (although in retrospect I should have gone elsewhere). As a result of my now distrust, I had the woman go through the contract line by line to make sure there would be no “surprises”. There was a line that she clarified meant I had a 2 hour buffer in returning (important for later). When I got to the garage, they had to “make sure they hadn’t already reserved this vehicle too. I asked why I was sent to get a vehicle if they weren’t sure if it was available to me. The woman said “it’s ok”. Upon return (7:38, so 23 minutes after the 24 hr mark, but well within the “2hr buffer”) I was quickly read the end amount at twice the amount. I asked why, and the inspector said “I’m just reading back your quote”. I explained that was twice what was quoted. He said “oh. Then you must be late”. I said no, and showed him the paperwork, specifically the 26 hour note. He said “well that can’t be what that means”. It took talking to a manager to have anything address. Terrible way to end a long trip.
opinión proveniente de
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10,0
Desventajas: better signage to the rental car ramp to return the car.
opinión proveniente de
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10,0
Ventajas: The customer service was great
Desventajas: nothing
opinión proveniente de
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5,6
Ventajas: The car was clean and almost new.
Desventajas: I really got hassled at pickup for not adding on their 3rd party insurance. The guy made it sound like I was definitely going to get in an accident or something and made me feel like I wasn’t very intelligent.
opinión proveniente de
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10,0
Ventajas: The staff was very friendly and helpful. He joked around with us and even gave us a free upgrade. Small things like that keep us coming back. :)
opinión proveniente de
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5,6
Ventajas: Vehicle didn't smell like smoke and was clean. Price was very good. Drop-off process was smooth.
Desventajas: We reserved the vehicle for 6 and it wasn't ready until 6:40. When we finally got it the van had half a tank of gas. The oil light was on. The man working the counter was rude. He did not attempt to apologize, offer a discount, or even make eye contact during the whole transaction.
opinión proveniente de
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10,0
Ventajas: Everything went very smooth.
Desventajas: Keep up the good work.
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10,0
Ventajas: Pick-up and drop-off smooth
opinión proveniente de
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8,0
Ventajas: yes
Desventajas: nothing just rented a car not a cruse
opinión proveniente de
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4,8
Ventajas: Car type
Desventajas: 1) cleanliness. The car was dirty outside and inside, with garbage and dirty seats. 2) At car pick up, we decided we wanted to add 3 extra hours and were charged "a whole day". Initially, one day was $42 dollars, but the "extra day" was OVER $150.
opinión proveniente de
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10,0
Desventajas: Excellent experience!!
opinión proveniente de
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10,0
Ventajas: We had no issues
Desventajas: Car storage was limited for a family of four with luggage.
opinión proveniente de
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10,0
Desventajas: better signage to the rental car ramp to return the car.
opinión proveniente de
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10,0
Ventajas: The customer service was great
Desventajas: nothing
opinión proveniente de
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10,0
Ventajas: The staff was very friendly and helpful. He joked around with us and even gave us a free upgrade. Small things like that keep us coming back. :)
opinión proveniente de
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10,0
Ventajas: Everything went very smooth.
Desventajas: Keep up the good work.
opinión proveniente de
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10,0
Ventajas: Pick-up and drop-off smooth
opinión proveniente de
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4,0
Ventajas: The car had excellent gas mileage.
Desventajas: Alamo confirmed my reservation for a vehicle at a 7pm with no issues. B when I arrived to pick up my vehicle, they said they had ”run out.” How do you run out of reserved vehicles? By double booking them, as it turns out. I was told I could wait two hours for another within my price range, or be upcharged for another vehicle. I was outraged. With no other options, I chose the latter (although in retrospect I should have gone elsewhere). As a result of my now distrust, I had the woman go through the contract line by line to make sure there would be no “surprises”. There was a line that she clarified meant I had a 2 hour buffer in returning (important for later). When I got to the garage, they had to “make sure they hadn’t already reserved this vehicle too. I asked why I was sent to get a vehicle if they weren’t sure if it was available to me. The woman said “it’s ok”. Upon return (7:38, so 23 minutes after the 24 hr mark, but well within the “2hr buffer”) I was quickly read the end amount at twice the amount. I asked why, and the inspector said “I’m just reading back your quote”. I explained that was twice what was quoted. He said “oh. Then you must be late”. I said no, and showed him the paperwork, specifically the 26 hour note. He said “well that can’t be what that means”. It took talking to a manager to have anything address. Terrible way to end a long trip.
opinión proveniente de
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5,6
Ventajas: The car was clean and almost new.
Desventajas: I really got hassled at pickup for not adding on their 3rd party insurance. The guy made it sound like I was definitely going to get in an accident or something and made me feel like I wasn’t very intelligent.
opinión proveniente de
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5,6
Ventajas: Vehicle didn't smell like smoke and was clean. Price was very good. Drop-off process was smooth.
Desventajas: We reserved the vehicle for 6 and it wasn't ready until 6:40. When we finally got it the van had half a tank of gas. The oil light was on. The man working the counter was rude. He did not attempt to apologize, offer a discount, or even make eye contact during the whole transaction.
opinión proveniente de
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4,8
Ventajas: Car type
Desventajas: 1) cleanliness. The car was dirty outside and inside, with garbage and dirty seats. 2) At car pick up, we decided we wanted to add 3 extra hours and were charged "a whole day". Initially, one day was $42 dollars, but the "extra day" was OVER $150.
opinión proveniente de
