Comentarios recientes
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- Neutrales
- Negativas
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9,6
Desventajas: Not having to go to another store because the car they were suppose to have Waiting for me at their store Was not available
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10,0
Ventajas: Pick-up & drop-off were perfect! The site manager easily adjusted my pick-up time to match emerging changes in my travel plans.....and when one of our group developed a medical emergency which cancelled our trip outright, management re-did our One Way drop-off Weekly rate to become a 2 Day Local contract with no issues. The car was perfect and our travel would have been perfect as a result!
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8,8
Good experience
Ventajas: + friendly staff + located in Palo Alto, so good for few days long trips
Desventajas: - high cost of GPS rental - young driver's fee - come on!
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5,2
Desventajas: There was no review of total charges when picking up the car. I was given a Hybrid with no instructions, and the car had a system malfunction while I was visiting San Francisco in the chilly fog with my family, leaving us waiting for roadside assistance. Upon return, the response was, what would you like me to do for you, instead of, here is what we can do for you. There was no follow up.
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2,0
No car after I made reservation
Desventajas: They phoned 1 hour before pickup to say the car that I reserved wasn’t available - canceled reservation Last time I use kayak for a car
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10,0
Lovely experience
Ventajas: Great service from every single person on the staff. No hidden costs, everything super transparent.
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6,0
Great service, crappy car
Ventajas: From check-in, pick-up, and a personal drop off at our departure gate, the customer service was spectacular. I would definitely recommend this company.
Desventajas: The rental car was a Jeep SUV and it was a horribly uncomfortable gas guzzler. I would definitely not recommend this car.
opinión proveniente de
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2,0
Ventajas: I don't have any problems with other enterprise but just this enterprise
Desventajas: this enterprise just treat customer so cruel because they cancelled the customer reservation without any contact until we came to their office the 2 days before pick up day and they said our reservation been cancelled, with the reason that they called us (only 1 time without leaving any messages ) but we don't pick up phone. How about my email? Why don't they send us an email to confirmed? If this is the way enterprise serve customer then .... nothing to discuss. Thank you.
opinión proveniente de
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10,0
Ventajas: Enterprise people really go out of their way to be helpful and pleasant. Whole experience was excellent.
opinión proveniente de
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8,8
Buena experiencia
Ventajas: + Personal amable + Ubicado en Palo Alto, por lo que es bueno para unos pocos días y viajes largos
Desventajas: - alto costo de alquiler de GPS - Tarifa de conductor joven - Venga ya!
opinión proveniente de
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5,2
Desventajas: No hubo revisión de los cargos totales al recoger el coche. Me dieron un híbrido sin instrucciones, y el coche tenía un mal funcionamiento del sistema mientras visitaba San Francisco en la niebla fría con mi familia, dejándonos esperando asistencia en la carretera. A su regreso, la respuesta fue, ¿qué le gustaría que hiciera por usted, en lugar de hacerlo, aquí es lo que podemos hacer por usted. No hubo seguimiento.
opinión proveniente de
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2,0
No hay coche después de hacer la reserva
Desventajas: Telefonaron 1 hora antes de recoger para decir el coche que reservé no estaba disponible - reserva cancelada La última vez que uso kayak para un coche
opinión proveniente de
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9,6
Desventajas: Not having to go to another store because the car they were suppose to have Waiting for me at their store Was not available
opinión proveniente de
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10,0
Ventajas: Pick-up & drop-off were perfect! The site manager easily adjusted my pick-up time to match emerging changes in my travel plans.....and when one of our group developed a medical emergency which cancelled our trip outright, management re-did our One Way drop-off Weekly rate to become a 2 Day Local contract with no issues. The car was perfect and our travel would have been perfect as a result!
opinión proveniente de
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8,8
Good experience
Ventajas: + friendly staff + located in Palo Alto, so good for few days long trips
Desventajas: - high cost of GPS rental - young driver's fee - come on!
opinión proveniente de
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10,0
Lovely experience
Ventajas: Great service from every single person on the staff. No hidden costs, everything super transparent.
opinión proveniente de
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10,0
Ventajas: Enterprise people really go out of their way to be helpful and pleasant. Whole experience was excellent.
opinión proveniente de
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8,8
Buena experiencia
Ventajas: + Personal amable + Ubicado en Palo Alto, por lo que es bueno para unos pocos días y viajes largos
Desventajas: - alto costo de alquiler de GPS - Tarifa de conductor joven - Venga ya!
opinión proveniente de
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5,2
Desventajas: There was no review of total charges when picking up the car. I was given a Hybrid with no instructions, and the car had a system malfunction while I was visiting San Francisco in the chilly fog with my family, leaving us waiting for roadside assistance. Upon return, the response was, what would you like me to do for you, instead of, here is what we can do for you. There was no follow up.
opinión proveniente de
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2,0
No car after I made reservation
Desventajas: They phoned 1 hour before pickup to say the car that I reserved wasn’t available - canceled reservation Last time I use kayak for a car
opinión proveniente de
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6,0
Great service, crappy car
Ventajas: From check-in, pick-up, and a personal drop off at our departure gate, the customer service was spectacular. I would definitely recommend this company.
Desventajas: The rental car was a Jeep SUV and it was a horribly uncomfortable gas guzzler. I would definitely not recommend this car.
opinión proveniente de
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2,0
Ventajas: I don't have any problems with other enterprise but just this enterprise
Desventajas: this enterprise just treat customer so cruel because they cancelled the customer reservation without any contact until we came to their office the 2 days before pick up day and they said our reservation been cancelled, with the reason that they called us (only 1 time without leaving any messages ) but we don't pick up phone. How about my email? Why don't they send us an email to confirmed? If this is the way enterprise serve customer then .... nothing to discuss. Thank you.
opinión proveniente de
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5,2
Desventajas: No hubo revisión de los cargos totales al recoger el coche. Me dieron un híbrido sin instrucciones, y el coche tenía un mal funcionamiento del sistema mientras visitaba San Francisco en la niebla fría con mi familia, dejándonos esperando asistencia en la carretera. A su regreso, la respuesta fue, ¿qué le gustaría que hiciera por usted, en lugar de hacerlo, aquí es lo que podemos hacer por usted. No hubo seguimiento.
opinión proveniente de
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2,0
No hay coche después de hacer la reserva
Desventajas: Telefonaron 1 hora antes de recoger para decir el coche que reservé no estaba disponible - reserva cancelada La última vez que uso kayak para un coche
opinión proveniente de
