Comentarios recientes
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- Neutrales
- Negativas
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7,2
Ventajas: Received an upgrade in vehicle since the midsize we booked somehow turned into a compact size.
Desventajas: We specifically put in the Zurich Airport for pick-up but came to find out that we had to travel to downtown Zurich from the Airport to pick up our car at Enterprise. Our booking also said we were supposed to get a midsized vehicle (Mercedes A-Class or equivalent) but were told we had a compact.
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3,6
Ventajas: Cancelling my reservation they refused to honor was the best part
Desventajas: I reserved an Opal Zafira. They had an Opel Zafira. They wouldn’t give it to me (it something similar) after standing in line for over an hour. It was a horrible ridiculous experience
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4,4
Desventajas: It was awful. Super long line of over an hour. Tried to upsell everything and everyone. My reservation said it was for Opal Zafira or similar. They tried to downgrade me to a smaller car when I needed a big one (5 adults and bags) even though they actually had opal zafiras on site.
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9,6
Ventajas: Super friendly and helpful staff both at pick up and return. Helpful in explaining insurance coverage and other items.
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6,8
Desventajas: I booked a minivan, when I arrived there, they did not have the minivan, they gave me a different car which said was an upgrade and charge me extra 110 Swiss frank. I told them that since you do not have the car I reserved and you are giving me a different car, them why should I pay extra, it should be complimentary upgrade. I would like refund of the extra money I paid.
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10,0
friendly, efficient service, great car, competitive pricing
Ventajas: got an upgrade without asking very new fleet
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8,0
excesiva fianza
Ventajas: la amabilidad de la chica que nos atendio la cual hablaba español y tambien la limpieza del vehiculo
Desventajas: hemos alquilado un coche y aunque ponia volkswaguen polo, nos dieron un ford fiesta. lo que vimos excesivo es la fianza de 5000 francos suizos, que nosotros bien porque mi tarjeta de credito tiene mas de ese limite pero todo el mundo tiene la posibilidad de disponer de ese importe. ademas, ponia pago en efectivo pero tuvo que ser tambien mediante tarjeta y la misma, no podia ser otra... ademas de cargarnos 100 francos mas por el deposito de gasolina por si no lo entregabas lleno cosa que no entiendo ya que si lo entregas con menos gasolina y teniendo los datos de la tarjeta pueden cargarte lo que quieran... por estos dos aspectos, veo un negocio... los 5000 francos para que hagas el seguro y luego los 100 del deposito... por otro lado, otro aspecto negativo fue que no disponia de gps y tenias que pagar 25 eur mas al dia por el gps... y luego tampoco era el modelo de coche el mismo tenia que ser uno superior y sali co.o 180 eur mas.... un negocio y una estafa!!
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4,8
Engaño en el precio
Ventajas: El precio es engañoso. Cuando recoges el coche te solicitan fianza de 5000€ o a pagar un seguro de 20€ al día. Robo a mano armada. Así q el precio q te da por día no es el real.
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4,4
Ventajas: Great gas mileage
Desventajas: Didn't like that I was forced to take out insurance with Enterprise after I had already purchased Alliance insurance online. And if I didn't purchase it then they would put a hold on my card for $5000 plus another $500! That was so unexpected! So I purchased the $20 a day insurance & they still put a hold on my card for $1500 & $500! So much for a discounted rent a car! We had an economy car & it was new but not comfortable while driving!
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5,2
untruthful customer service representative
Ventajas: Quick return service
Desventajas: The lady at the counter wouldn't let me see the car before renting, and she lied to me about the amount of passenger is had. I stated that I required 7 and first told me it was 5, but when I showed interest of cancelling, she swiftly showed me a picture on google of the 7 passenger model and told me it was actually 7.
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3,6
Risky ! claimed invented damage ! Didn't get the c
Ventajas: The process was quick. The car was OK
Desventajas: More than anything, at return, the agent have picked a scratch on the WHEELS !!! The scratch was probably there when we picked the car ! But I would never go to such details. The car body was all fine, and obviously, I don't check the wheels at pick-up. They claimed for damage ! I don't care much as I had insurance, but the behavior was not friendly at all !! Also, got a different car than ordered, still in the same class but less.
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8,0
Ventajas: Car was brand new and very well equipped.
Desventajas: Full insurance was very high 60CHF der day. The 25CHF per day insurance had still 2000CHF deductible. Had to wait for pick-up the car because there was only one person at the desk and quite a bit of customers. It was not possible to pay for a car rental by different credit card then the one from which they take money for deductible insurance.
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7,2
Ventajas: Received an upgrade in vehicle since the midsize we booked somehow turned into a compact size.
Desventajas: We specifically put in the Zurich Airport for pick-up but came to find out that we had to travel to downtown Zurich from the Airport to pick up our car at Enterprise. Our booking also said we were supposed to get a midsized vehicle (Mercedes A-Class or equivalent) but were told we had a compact.
opinión proveniente de
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6,8
Desventajas: I booked a minivan, when I arrived there, they did not have the minivan, they gave me a different car which said was an upgrade and charge me extra 110 Swiss frank. I told them that since you do not have the car I reserved and you are giving me a different car, them why should I pay extra, it should be complimentary upgrade. I would like refund of the extra money I paid.
opinión proveniente de
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8,0
excesiva fianza
Ventajas: la amabilidad de la chica que nos atendio la cual hablaba español y tambien la limpieza del vehiculo
Desventajas: hemos alquilado un coche y aunque ponia volkswaguen polo, nos dieron un ford fiesta. lo que vimos excesivo es la fianza de 5000 francos suizos, que nosotros bien porque mi tarjeta de credito tiene mas de ese limite pero todo el mundo tiene la posibilidad de disponer de ese importe. ademas, ponia pago en efectivo pero tuvo que ser tambien mediante tarjeta y la misma, no podia ser otra... ademas de cargarnos 100 francos mas por el deposito de gasolina por si no lo entregabas lleno cosa que no entiendo ya que si lo entregas con menos gasolina y teniendo los datos de la tarjeta pueden cargarte lo que quieran... por estos dos aspectos, veo un negocio... los 5000 francos para que hagas el seguro y luego los 100 del deposito... por otro lado, otro aspecto negativo fue que no disponia de gps y tenias que pagar 25 eur mas al dia por el gps... y luego tampoco era el modelo de coche el mismo tenia que ser uno superior y sali co.o 180 eur mas.... un negocio y una estafa!!
opinión proveniente de
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8,0
Ventajas: Car was brand new and very well equipped.
Desventajas: Full insurance was very high 60CHF der day. The 25CHF per day insurance had still 2000CHF deductible. Had to wait for pick-up the car because there was only one person at the desk and quite a bit of customers. It was not possible to pay for a car rental by different credit card then the one from which they take money for deductible insurance.
opinión proveniente de
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3,6
Ventajas: Cancelling my reservation they refused to honor was the best part
Desventajas: I reserved an Opal Zafira. They had an Opel Zafira. They wouldn’t give it to me (it something similar) after standing in line for over an hour. It was a horrible ridiculous experience
opinión proveniente de
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4,4
Desventajas: It was awful. Super long line of over an hour. Tried to upsell everything and everyone. My reservation said it was for Opal Zafira or similar. They tried to downgrade me to a smaller car when I needed a big one (5 adults and bags) even though they actually had opal zafiras on site.
opinión proveniente de
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4,8
Engaño en el precio
Ventajas: El precio es engañoso. Cuando recoges el coche te solicitan fianza de 5000€ o a pagar un seguro de 20€ al día. Robo a mano armada. Así q el precio q te da por día no es el real.
opinión proveniente de
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4,4
Ventajas: Great gas mileage
Desventajas: Didn't like that I was forced to take out insurance with Enterprise after I had already purchased Alliance insurance online. And if I didn't purchase it then they would put a hold on my card for $5000 plus another $500! That was so unexpected! So I purchased the $20 a day insurance & they still put a hold on my card for $1500 & $500! So much for a discounted rent a car! We had an economy car & it was new but not comfortable while driving!
opinión proveniente de
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5,2
untruthful customer service representative
Ventajas: Quick return service
Desventajas: The lady at the counter wouldn't let me see the car before renting, and she lied to me about the amount of passenger is had. I stated that I required 7 and first told me it was 5, but when I showed interest of cancelling, she swiftly showed me a picture on google of the 7 passenger model and told me it was actually 7.
opinión proveniente de
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3,6
Risky ! claimed invented damage ! Didn't get the c
Ventajas: The process was quick. The car was OK
Desventajas: More than anything, at return, the agent have picked a scratch on the WHEELS !!! The scratch was probably there when we picked the car ! But I would never go to such details. The car body was all fine, and obviously, I don't check the wheels at pick-up. They claimed for damage ! I don't care much as I had insurance, but the behavior was not friendly at all !! Also, got a different car than ordered, still in the same class but less.
opinión proveniente de
