Residenza Elizabeth

It was a nice addition to have breakfast included. Stefano, our host, was kind and helpful. The location is excellent, with tons of restaurants and most of the major attractions within a 20 minute walk.

It was an awful check-in experience. It wasn't communicated that it is *essential* to inform the property of arrival time prior to check-in day. When I arrived, no one was there to let me in. I waited for half an hour, ringing the bell, and eventually went to a nearby cafe to connect to wifi, found an email from them saying the payment card on file wasn't valid (the card with which the reservation was made, and which I later used to make payment, so surely it wasn't a problem with the card) and that they could cancel my reservation if I didn't update it with new payment info by a time that had already passed. I edited it and promptly called the number on file to figure out what was happening. An old Italian woman answered the phone, spoke only in Italian, clearly didn't understand any English and rudely hung up two times in a row. I had a waiter at the cafe call and speak in Italian, and there was no problem. Once Stefano arrived, there were no longer any issues for the duration of our stay, so basically just a really bad check-in experience.

The apartment feels a little small at first but it felt very safe and clean. Very central, close to river and to Vatican city. The owner was friendly, helpful and accessible. Breakfast - It was in a cafe across the road - pastry, coffee and juice. All excellent quality and fast friendly service

There was a problem with the water/gas and we had no hot water for the whole stay. This was a building fault that affected the whole building and not controlled by residenza Elizaeth however. Workmen were working on it. Had this not been a problem our score would have been higher It was tricky to find initially- get good directions before you go!