DoubleTree by Hilton San Bernardino

Bye-Bye, Now

Hotel is no longer a Hilton and under renovation. A very serious health issue of a family member brought us together & we took 3 rooms for out-of-town family. On the check-out day we advised the "front desk" (actually a table in the gym) that we would keep one room for another day. As it neared check out time, the maid came to say that we had to leave as the room was already booked to someone else (who was sitting on the floor next to the room waiting to get in!) Went to the "desk" to state my disappointment and was treated politely, but in an unconcerned manner with "We overbooked." Is that MY problem. Hilton probably would have made arrangements for a rom somewhere else for us, but The Hotel San Bernardino did not.

Attitude of overbooking and sending guests packing without notice. Tacky, tacky.