Hotel Monte Campana Heredia

The girls at the reception need a big training on costumer service. Not helpful at all. They didnt make us feel welcome. They look upset at all times. No one cleaned our room. We booked a Canopy tour and they cancelled without telling us ahead of time. When we showed up at the time of the tour they said that the guys were gone. And they didnt give us any reason why it was cancelled they just said: "The canopy tour guides are gone".

The flat screen, furniture and breakfast food.

My reservation had breakfast included, they gave me a room without breakfast, without confirming. I found out until later when I went to eat the next morning. The receptionist got mad when we could not find the room, so she had to get up and guide me, you could see it in her face, she wasn't happy. Plus everything in the room had sounds, the door, the bed, the bathroom door, the fan, everything. It's like staying at an old house below (u guessed it) their bar... awful