Extremely professional hotel
We came in the morning in a hurry to check bags and get out to the football game. Train had been a mishap in the morning, amongst other things on our time in Yorkshire (don't judge this hotel on the area, it's a really nice place.) The check-in process was great, they took our bags no problem and gave us keys for after 2 p.m. Then they called a cab for us. After two or three calls, and about 30 minutes, a cab still hadn't shown up. I was upset, but Sandeep, one of the employees of the Mercure, went out of his way to advocate for me. He personally walked me to the nearest taxi stand. When none showed up there, he called again and insisted they get someone out there in the next five minutes in no uncertain terms, taking down the registration number of the car that was supposed to show. This time the cab did arrive. If it were for his willingness to go above and beyond and make my problem, his problem, I wouldn't have made it to the game on time. It was fantastic customer service and it turned my mood around. The point is... this is one story of how professionally run this place is, in an area where not everything is very professional. Well worth your stay.
Size and comfort of rooms and the simple but quality food served in the restaurant.
Staff everywhere could not do enough for me, they looked as though they enjoyed working there. The professionalism and customer service was of a very high standard and the room was very comfortable and spotless. The location was ideal, just a short walk from the Train station and right in the heart of the city centre.
Room next to the lift (203 I think), meant that I had a slepless night which noise throughout the night. Room service was incorrect, asked for Clun sandwich to exclude avocado paste but arrived with. Asked for the 'soft package' for the mini bar (3 cokes, pringles & kitkat), only the beverages arrived and they were charged as full on my bill at a higher price than the package offer excluding the two items. Overall attention to detail was poor.
The design and materials used on the ground floor and its juxtapostion to the winter gardens are spectacular and an absolute treat to sit in the champagne bar, particularly at night time with the dramatic lighting effects.The view from my room on to the Peace Gardens was stunning. Reason for choice was availability in the price range I was willing to pay. Having stayed at this hotel I am likely to make it my first choice for future stays in Sheffield.
Not enough time to enjoy the spa facilities.The room rate we had obtained was excellent but the breakfast rate was not displayed anywhere we could easily find, we had to enquire at reception. Breakfast was overpriced compared to comparable alternatives available in the city centre.
The calm welcoming atmosphere.
Localizacion, comodidad, limpieza, buena atención
Comfortable, friendly staff
Little things - such as not enough milk provided with tea/coffee making facilities - for 2 people - in the bedrooms; insufficient toiletries provided - although we had our own
staff was a bit scornful
It was quiet - could not hear doors banging, people talking in corridors, people banging around upstairs - it is the first time I have experienced such soundproofing and it was most welcome.
The view overlooking the peace gardens were stunning, location is perfect.
Too open plan, no definative line between the 2 restaurants, the bar staff were not very accommodating and it took 15 minutes to get a drink.
The beds were extremely hard.
El hotel de 4 estrellas Mercure Sheffield St Paul's Hotel and Spa goza de una estratégica ubicación en el centro de Sheffield, junto a los teatros Crucible y Lyceum y la Sheffield Hallam University. Este hotel cuenta con 163 habitaciones, bar de champán y el restaurante The Yard, que sirve platos de cocina moderna e inspiración local. Disfrute de una relajante escapada en el spa con una gran variedad de tratamientos, gimnasio y piscina cubierta. 7 salas de reuniones para eventos o bodas en Sheffield.
basado en 2.777 opiniones
Las políticas pueden variar según el tipo de habitación y proveedor.
Mercure Sheffield St Paul's Hotel & Spa está situado en 119 Norfolk Street, a 0,3 km del centro de Sheffield. Winter Gardens es el punto de interés más cercano a Mercure Sheffield St Paul's Hotel & Spa.
La hora del check-in es a las 14:00 y el check-out es a las 12:00 en Mercure Sheffield St Paul's Hotel & Spa.
Sí, Mercure Sheffield St Paul's Hotel & Spa ofrece wifi gratis.
No, Mercure Sheffield St Paul's Hotel & Spa no ofrece estacionamiento gratis.
No, Mercure Sheffield St Paul's Hotel & Spa no ofrece traslado gratis del/al aeropuerto.
Mercure Sheffield St Paul's Hotel & Spa está a 32,3 km de Doncaster Sheffield. Mercure Sheffield St Paul's Hotel & Spa está a 53,6 km de Mánchester.
No, no se admiten mascotas en Mercure Sheffield St Paul's Hotel & Spa.
Sí, Mercure Sheffield St Paul's Hotel & Spa tiene piscina.