Hotel Chancellor@Orchard

1. Wifi was good. 2. Water dispenser was great, had option of cool, warm and hot water.

1. No breakfast available 2. Cleaning for room wasn't good enough. Sometimes they only took 5 minutes to clean the room. 3. Unable to press for the body lotion as it was spoilt. Had to buy our own. 4. Room only had one chair when 3 people were living inside. 5. Service was very slow, had to wait for a long time before they helped us. 6. No small towels for wiping face/hands. 7. Toilet sometimes had a funky smell. 8. Room card malfunctions frequently. 9. Opted for a quiet room but we can hear noise from the next room, when they are talking/on the phone etc.

Location and the view was great

Had to fill two different forms (covid related) with the same information just get to the reception and another covid related form at the reception to check in. Staff was not friendly. Not even a greeting or a smile. No instructions what so ever. I had to ask which floor the room was on and another guest on the elevator had to tell me that I needed to tap my card to get to the floor my room was on.

Some staff are not helpful. We had to change our room. The floor carpet was wet, stingy and smelly. Immediately as we entered the room, we felt sick and it was hard to breathe. However the reception agreed to change the room to a much better one. Someone called Jessy was very helpful.

The breakfast was disappointing. The hotel doesn't care to offer a proper decent breakfast. With the temperature, carpet should not be used. It remains wet and has bad odour. You easily get sick due to bacteria cropping in these floor mats. Not only in this hotel but other hotels have the same problem. Hotels are places where you get germs and have a real hard time. They have to remove all these floor carpets or clean them. properly with good hygiene or else have wooden flooring.

I did not see any cleaner.. the room was not clean. Only location was good. Location