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Spa facilities and grounds.
Went to stay at the begining of March for some time away from home and rest. Booked a executive room but as my partner and I went out and used the spa facilities we hadn't moved or went to bed until after midnight. Despite this being a executive room we where given two single beds joined together so my partner and I kept rolling into each other. I was started the get back pain and neither he nor I could sleep. We spoke to the reception who offered us a change of room however it was now 3am and we where only staying for one night. By the time we would've moved room and unpacked again who knows what time it would have been in addition to my partner having a important meeting the next day. We spoke to the receptionist and he did say that he will ensure that we get a full refund so we left happy with the response to be advised the next day that we will not be given a refund but we would be given a small portion of the fee and a free return to the hotel that caused me severe back pain and my partner to delay his meeting due to exhaustion. After numerous back and forth the manager agreed to provide a full refund. This was in may and there is enough going on with the current crisis and I'm exhausted to be chasing this company around for a refund. All in all the worst service I have ever received. I have actually stayed at this hotels 4 times before this was my favourite hotel but now I would never go back and no on the basis of being lied too(poor customer service) and the amount of pain and suffering and exhaustion caused from the end in the "executive room" I will never go back and wouldn't recommend this hotel to a friend. And just to reassure you all reading this that my partner and I are not simply after money we found a very expensive designer women's watch in the dresser and handed this into reception immediately before the man in the reception even stated that we would be refunded in full.
Very good service from all staff, very comfortable rooms & they catered very well for gluten free.
the ease you felt once you had checked in. nothing was too much trouble. also the offer of a free drink when you decide not to have your room serviced. the food was amazing. breakfast and dinner.
the swivel chair in the room was quite uncomfortable, you couldn't sit in it for very long
Dinner and breakfast were first class.
A very warm and friendly hotel, with cheerful,professional and accommodating staff.
Great hotel, staff, Facilities and location.
Room was nice, but dated and a bit tatty. Food was OK, but steak over done.
Acerca del hotel
Si decides alojarte en Hallmark Hotel The Welcombe de Stratford-upon-Avon, estarás a menos de 15 minutos en coche de Castillo de Warwick y Shakespeare Monument. Tendrás check-out exprés, tintorería o lavandería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
basado en 1.131 opiniones
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Sitios de interés populares
- Stratford-on-Avon Golf Club 1,7 km
- Guild Chapel 2,1 km
- Shakespeare Monument 2,2 km
- The Shakespeare Centre 2,2 km
- Shakespeare's Birthplace 2,2 km
- Tudor World 2,3 km