Tajemniczy Ogród Szczytna - Restauracja i Noclegi

“Breakfast was mediocre but the customer service was awful . There was an internet mistake that meant there had been 2 bookings in my name Erich was not my fault . Rather than try and solve the situation , the host and hostess blamed me for loss of income . Added to that the staff refused to listen to my explanation and were racist and aggressive . Even though I spoke a little Polish , the comment was made . This is Poland , I am polish and you should speak only Polish in a very aggressive tone . My partner speaks fluently Polish but he refused to speak to him or listen as translator . Eventually the other lady came to speak to us and asked us to ring booking . Com office who resolved the problem . She however did not apologise at all and when I mentioned the other staffs rude behaviour she made no excuse or apology to me either . This is the hospitality industry . In all my life of visiting places I have never felt more uncomfortable. They made us wait an hour outside the hotel until the booking . Com office had resolved the issue and the whole experience was humiliating and upsetting . The room was basic . We were given one pillow and one set of towel for 2 people and I thought it was very expensive in comparison to the places I had stayed in Gdynia and Warsaw .”

“Very good breakfast. Quality and variety. Clean and modern facilities.”

“Rooms were very spacious and close to where I was going to go hiking. The people working were very friendly and helpful and made my stay a great one.”

“Everything OK”