Hotel Garnì Corallo

Breakfast

I'd give it a no star if I could but I'm not allowed. The owners behavior appalling - never been treated like that in all my years of travelling. We had a bad night on our last nights stay as the next room were very noisy (midnight) We called reception through the room phone, no answer. We went down to reception it was blocked off. We emailed the owners and wrote our complaint. We called the hotel and explained the situation and they hung up. So we had to deal with it ourselves. In the morning we simply wanted to chat and come to a reasonable reduction in the rate for that night, then it all kicked off. They were very threatening saying they would call the police if we didn't pay ALL the bill. We said multiple times we will pay the bill, but only a portion for that last night. They wouldn't have it, they kept shouting and swearing at us in Italian and saying they are going to call the police and black list us from booking.com if we don't pay all of it. There is no reasoning with the owners. I even tried to put them in our shoes, I set an example of her and her husband on holiday and to be woken up at midnight and the hotel staff no where to be seen and not doing anything about it. would they pay full price?? No chance, however they wanted us to pay the full price. Not on!! They didn't come up with any solutions to our complaint, perhaps a lower fee as it's their responsibility to keep the quests happy. I came up with the suggestion that we pay €200+ (which is more than reasonable) instead of €242. I strongly urge people to not stay here, as if you have any complaints they will not accept/reason or even listen to them.