Ventajas: Pick up and drop off were a breeze. They got us going quickly and they got us back to the airport in time to catch our flight home.
Desventajas: The $20 charge for early morning drop off was not part of the original quote, even though it was clear that we were dropping off before 8am.
Desventajas: Understaffed and overwhelmed.
Ventajas: nothing AVR was closed when we arrived and we were out of a rental. Had to pay double at Avis as a result
Desventajas: It took AVR 45 minutes to show up to the airport for pickup.
Was told the Ford Escape was a standard SUV.
The SUV had over 50,000 miles on it and didn't operate or perform like it should.
Desventajas: We were ignored for about 20 minutes when we arrived. The car had quite a bit of damage to it inside and out. We found out while driving that one of the headlights was out as well. Cars aren’t maintained well at all. Very disappointed in service and quality.
Desventajas: GIGi at the service counter was excellent and a pleasure to work with. However our van has a bad front tire that blew out on the highway and on our return trip we had a flat tire in the back. So our overall experience was horrible. Still in the process to see if any compensation monetarily can be be given due to our inconvenience and unsafe vehicle
Ventajas: The staff was very friendly and helpful. I was happy with the vehicle and the service provided. The staff also made the return easy
Desventajas: Nothing, Terri and her teammate (sorry I didn't get her name) made it a very positive experience. They took care of all of my needs. There were absolutely no issues. I would definitely use Kayak and rent from AVR again!
Ventajas: The vehicle was in great shape and what we needed for our trip
Desventajas: The drop-off experience was terrible. I’ve reached out to AVR to settle the matter
Ventajas: Because they made us wait at the airport for so long to catch a shuttle, they gave us a bigger vehicle for the same price as the smaller car. The lady helping us in the office was nice as well.
Desventajas: It took them over 40 mins to pick us up at the airport to shuttle us to their building. They tried to give a suv filled with the smell of smoke. Finally got a car after 30 mins there and we learned the next day that one of the tires was leaking air and we had to fill it up twice while we had free car for 5 days.
Ventajas: Staff was great and the pick up and drop off were very fast - the fastest I have experienced.
Ventajas: Nothing. If I could give a negative star rating I would.
Desventajas: NEVER USE AVR!! The shuttle never showed up and every phone number I tried for them was just an automated loop. After standing at the pick up point with my 3 children for an hour trying to get in touch with them I finally just got on the Alamo shuttle and rented at the facility.
Ventajas: The lady at the counter was nice. I liked her.
Desventajas: The car was dirty, and the windshield was chipped. I was instructed that I needed to return the car before they closed at 4:00pm, or I would be charged a $20 fee. However, they were already closed when I arrived at 3:15pm. Another couple had been told the same thing, and they were locked out too. I also had money taken from my deposit, and I never received an invoice explaining why. This company’s policies clearly lack integrity, and the upfront savings aren’t worth it.
El tipo de auto más reservado desde Airport Van en Commerce City es Económico (Ford Fiesta o similar)
Airport Van tiene 2 puntos de renta en Commerce City. Echa un vistazo a nuestro mapa de puntos de renta de Airport Van y encuentra los mejores autos de alquiler cerca de ti.
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