Renta de autos en Chicago

Ventajas: Staff at drop-off were friendly, kind and accommodating. Wonderful experience dropping off!

Desventajas: The issue I had was with pick up. It was so hard to rate was because my experience at the Chicago pick up was so different than the experience I had dropping off in Brooklyn. The staff member who I picked the car up from seemed to have a problem with me from the moment I walked in the door. She was convinced my ID was fake, I think? I've never had an issue with it in my life. I absolutely understand that it's her job to ascertain that people are who they say they are, but her attitude was extremely rude. I explained that, in fact, the 2050 expiration date is real, and asked her to look up Arizona ID laws. A quick google search would have told her what she needed to know in 30 seconds - namely, that AZ does not expire people's IDs until the driver turns 65. Instead, she chose to rudely and loudly hassle me for 20 minutes. When another staff member told her on the phone that yes, the 2050 expiration makes sense for an AZ id, she started in on the address on my ID, then declared it must be fake because it should say "duplicate" on it if it's a duplicate. I explained that it was my real ID, not a duplicate, she said if it had been mailed to me it had to be a duplicate - again, I get she's not familiar with AZ ID laws, but why not look it up rather than assume I'm doing some kind of fraud ? And the attitude was very rude - I noticed she was pretty rude with everyone so I guess it wasn't just me. My biggest issue, though, is her refusal to wear her mask on her actual face while interacting with me, and other customers inside in a small space. Her mask was around her chin. When I asked her to pull it up over her mouth and nose she rolled her eyes, and did nothing. Please provide your staff with proper PPE and enforce them wearing it, for their protection and for the protection of your customers. Seeing that lack of care being taken made me wonder if Hertz, as a company, is taking the pandemic seriously - it made me question whether those "clean seals" on the cars actually mean anything.

Desventajas: The staff working at this location were rude and unprofessional. When I walked in to pick up a car, both employees were out front talking and smoking. Neither walked in after to help right away. One got on the phone and continued to talk to someone on the phone when coming inside, while the other finished his cigarette. I was then told that my reservation couldn't be fulfilled as they had no more cars available. I asked if there were other locations with cars, and he could not be bothered to look for me, and instead I'd need to call each location individually. Employees did not care about their customers one bit, and I would never recommend this Hertz to anyone.

Ventajas: Staff was rude. Would not let me rent with a debit card unless I had round trip tickets. Told them I wasn’t flying. I was driving across country. Refused to rent to me and I was stranded in Chicago.

Desventajas: Accept debit cards. I wanted to give them $600 of my hard earned cash and wasn’t good enough for them. I don’t use credit cards. I don’t like credit cards. I pay with my debit which is same a cash!!!

Ventajas: Price

Desventajas: They didn’t have the vehicle class I reserved, and were not helpful in locating the vehicle I needed. I took a smaller vehicle and had to work on my own to find the right vehicle in another city that I switched for later.

Ventajas: Nothing.

Desventajas: Honor the reservation

Desventajas: They had no cars - Did not receive notice until I got to the place for my pick up