Renta de autos en Elgin

Ventajas: The staff was nice but didnt explain much. I felt rushed. Like they want to just be done with me and out of there way.

Desventajas: Slowed down and explain all the extras (and cost) that are available like the insurance and they toll plate so I don't need to use mine. Slow down when reviewing the car to make sure nothing is missed (scratches or leave of dirt in the car)

Ventajas: horrible customer service by the front desk person.

Smoke Smell

Ventajas: It drove smooth.

Desventajas: It smelled like smoke the whole trip. We ended up having to get a air freshener and the smell was still there. This was an upgrade, so we paid extra for this car. I am pretty upset about the smell.

Filthy car and poor service

Ventajas: Easy pick up and drop off

Desventajas: The car was very dirty inside and out..There were very visible stains in all seats..no attempt to clean them..when I asked for a different car, they claim they didn't have one..it was a 2017 and the hands free would not connect to my Samsung phone or my husband's. The attendant didn't know how to fix it , kind of just stood there like he was in the twilight zone, then just walked away and left the passenger door open. Just horrible service.

cheap and rude, on everything

Desventajas: Girl at desk was really rude understandable there were policies to apply according to situation where they would not accept temp. DL, however the way she directed at me to explain, was literally as if I was another of his dumb coworkers who know all the stupid rules the company set. She did not bother to tell me the reason till I ask, and did not provide any help on cancelaltion, had to call a person to help me over the phone and then she just confirmed what the person told me, so she enjoyed me going through the hassle of making the call for something she could have told me in less than a minute. Never ever going back to this company

I took a cab to the rental place and they had no c

Ventajas: nothing

Desventajas: no car