Reserva autos de alquiler de Alamo en Berlín

Desventajas: They called me the day before to tell me that there were no cars available and I had to scramble to find another rental car in less than 24 hours. It ended up costing 100Eur more.

Ventajas: Car was great and the staff seemed nice at first.

Desventajas: There was damage to the car when I picked it up. Upon return, I was accused of committing such damage and was shown old, dark and obscure photos to justify paying €750 on top of the €250 I had already paid as a deposit. Fortunately I had taken a pictures before I drove off however they have yet to refund my deposit after 5 business days.

Ventajas: Nothing.

Desventajas: They didn't have the car ready for us, and asked us to pay extra 20 euros for a bigger one. We left without the car. They also insulted us profoundly in German, thinking we dont understand. Dreadful experience.

Ventajas: Nothing.

Desventajas: They didn't have the car ready for us, and asked us to pay extra 20 euros for a bigger one. We left without the car. They also insulted us profoundly in German, thinking we dont understand. Dreadful experience.

Ventajas: Pick up and drop off

Desventajas: The car had cigar smell

Desventajas: Service was bad

Not enough explanation of the cost and later unexpected addit charges

Ventajas: Smiling and kind customer care employee. Car in good condition

Desventajas: I rented 3 days but was charged for 4 days and I was not informed for the same total sum could use it one additional day.

Get additional hours/days in writing BEFORE you leave

Ventajas: Car was clean and nice. Checkin was efficient and easy.

Desventajas: I was delayed several hours on my return. Every rental in America states right on the contract the charge for additional hours and days. Typically it's the same daily rate as the rental. I didn't notice they don't do that in Europe. I was paying 21 euro/day. Imagine my shock when Alamo/Enterprise said it would be 329 euro to bring it back 1 day late. That was more than 16 times the daily rate of my resevation! When I pointed out the absurdity that 1 day should cost more than my entire reservation, they agreed to come down to 120 euro. That was still 6 times my rental rate. In the end they were closed when I arrived so I had to drop it using the after hours key drop. It remains to be seen if they will do the right thing or try to gouge my for a couple of hours. It's worth mentioning that the justification for the outrages daily charge was that they were "completely sold out of cars". So imagine my shock when I dropped off the car and found over 30 clean cars ready to be rented!

Desventajas: We ordered a mini car and they left us with a large one. No insurance included in the Kayak rate. Ended up being extremely extremely expensive all in all. Staff were very unprofessional.

Ventajas: Nada.

Desventajas: No tenían el coche listo para nosotros, y nos pidieron que pagáramos 20 euros extra por uno más grande. Nos fuimos sin el coche. También nos insultaron profundamente en alemán, pensando que no lo entendemos. Una experiencia terrible.

Ventajas: Nada.

Desventajas: No tenían el coche listo para nosotros, y nos pidieron que pagáramos 20 euros extra por uno más grande. Nos fuimos sin el coche. También nos insultaron profundamente en alemán, pensando que no entendíamos. Una experiencia terrible.