Guest House Infante Dom Henrique

VERY very quiet. Also the receptionists/owners aren't constantly knocking on your doors and bothering you about trivial stupid stuff like most places I've been to. Nice balcony to smoke from. Private sink and bidet so you don't have to leave the room. The owners and staff are very kind, although I did have one complaint which I will detail below.

As others have mentioned, there is a musty (not quite moldy in my case) smell. However it's nothing worth taking a star off of in my opinion. The bedsheets are kind of thin: I would prefer a more traditional white, bleached, thoroughly cleaned duvet standard that most other hostels are using. This one had very thin blankets (it's cold inside btw) and one of the quilts seemed like the type that isn't washed every booking, but I wasn't sure. Mine were very clean and did not smell bad as others have complained about. The BIGGEST complaint that I have is the fact that when I first checked in, even though I had informed the owners in advance via booking.com of my arrival time, No one was at the reception! (I had requested a 14:00, and the checkin time is 15:00. They emailed me back saying "We can't accomodate this request", which is absolutely fine and understandable. However, I wish they would be more clear, and have said either : "We can't take you an hour early, but if you check in at 15:00 we will be there" OR "We won't be at the reception on that day due to X Y Z reasons so here are some self checkin instructions!) And there was not an email explaining how to self- check in. I ended up waiting outside with my stuff until one of the guests strayed outside and I caught him. He called the owners and they had this guest do all of the receptionist's work (finding keys showing me my room etc.) What would have happened if I didn't happen to get lucky and see this guest, or if the guest was not so kind as to go out of his way (spend like an hour) helping me? I would have been 65€ poorer and sleeping on the streets. #2: The website advertises that there is a kitchen, which is one of the main reasons why I booked here. However, due to COVID 19 they shut the kitchen down. This is a big downside but luckily the Pingo Doce has some EXCELLENT food nearby.

Stayed before and happy with this hotel they have been updating it and refreshing the paint work good accommodation for the price and convenient location very friendly staff and clean rooms

Nothing to add here

La amplitud de la habitación y amabilidad del personal

No dispone de ascensor y la habitación estaba muy fría, solo hay una placa de calefactor que calienta donde esta la placa y nada más.

La atención de Emilia, la zona y la luz del cuarto.