Hoteles en Ras Al Khaimah

Ventajas: Nos registramos tarde y nos pasaron a una villa con piscina. Fantástico. Fantástica ubicación, hermosa zona y playa.

Desventajas: Las luces de la habitación no funcionaban, la selección de restaurantes no es tan variada, pero en general volvería seguro.

Ventajas: El lugar es muy lindo, los funcionarios extremamente educados y agradables y el hotel ha superado nuestras expectativas ya que era cumpleaños de mi esposo y nos han cambiado de habitación y además han llevado un pastel a la habitación. Servicio de cena en habitación impecable. El silencio es absoluto, solo se escuchan los pájaros por la mañana.

Ventajas: el servicio y las instalaciones

Desventajas: el servicio en la playa, poca información de las instalaciones

Ventajas: Check in más rapido de lo normal si tienen la habitación disponible. Las instalaciones son hermosas

Desventajas: Comida muy regular en 2 de los restaurantes: Cinnamon y Basilico. En cuanto a la estancia se escucha todo de las otras habitaciones. Queríamos unas vacaciones tranquilas pero terminamos escuchando música desde los balcones de las otras habitaciones hasta las 4 am, risas, gritos y hasta cierre de las puertas.

Ventajas: Nothing to like about this hotel as their management do not have any respect for customers any they only care about money................... The management of the Cove Rotana Resort rejected my confirmed booking during a Public Holiday, because a had a discount rate from my travel agency ................... The Hotel had increased their room rate during the Public Holiday and rejected my confirmed booking on a discount rate........., I made my booking before 5 days of my stay and at that time still there was a lot of rooms available, about the same time when the public holiday was announced.

Desventajas: I made my booking through a travel agency and not through the hotel site for 3 nights ............. Before going to the hotel I contacted them for my booking, they adviced me that I don't have a booking and I should contact my travel agency. Without stating that the hotel rejected my confirmed reservation because of the discount rate I had. ............ When I contacted my travel agency, they assured me that my booking is confirmed and I don't have to worry. ........... When I arrived at the Hotel on my reserved day, the front disk had no respect for my confirmed reservation. They only answered me with "we rejected your reservation", after waiting in a long queue for my check-in ............ I asked to speak to their manager, waited for more time and asked for the Manager for few times before they show up. They simply answered "we are not responsible for your booking and your travel agency are responsible" ............. I tried to reach a solution with their managers, but they simply stated we are fully booked and can't offer you anything. What is worst, they had a booking for the second and and 3rd night of my booking, but they asked me to pay full rate and my reservation discount payment Is not accepted.

Ventajas: i liked the location of the villa.

Desventajas: breakfast

Ventajas: Food was fantastic, beachside loungers were great and had a fantastic massage at the spa.

Desventajas: Our room smelt very damp. The swimming pools are too cold.

Ventajas: Please write at least 15 words

Ventajas: Wonderful setting, great food, good facilities and rooms. lovely beach and good spa.

Desventajas: Expensive for the standard and in comparision to other resorts. Rooms and in room amenities ok but not luxury for the price. Service a little slow at times - room service & housekeeping in particular. No choice of pillows in terms of softness/hardness.

Ventajas: The location is good and it luxury hotel.

Desventajas: The chekin to hotel are very late, also the chekout is vary slow.

Ventajas: Location of the hotel and the views from lagoon villas toward the sea.

Desventajas: Kitchen was not equiped.

Ventajas: Excellent location with stunning views from infinity pools. Great place to chill out and relax away from the hustle of city life in the Gulf. Fabulous summer prices! Highly recommend seaview room on level four if available. Alternatively, would be great to have 2-bedroom villa with own splash pool and sea view -- awesome!

Desventajas: Sewer/water smell in room. Reported to reception. All complaints were acknowledged and dealt with professionally and satisfactorily.

Ventajas: The design or layout of the hotel, all rooms, apartments spread over the area as being in a Mediterranean village.

Desventajas: Room suffered a bit from moisture smell due to the airco.

Ventajas: Warm and friendly staff,Excellent services,Good food,Wonderful thematic setting.

Desventajas:

Ventajas: the hotel setup being spead on the shore like a medeterainian village

Desventajas:

Ventajas: El complejo y lo cerca que sta del mar.

Desventajas: Algunos detalles como por ejemplo sillas y mesas de pvc en vez de un material natural como madera o algo mas de diseno.

Ventajas: The Cove is beautifully designed and the facilities are excellent. Our room had a private pool and a great view. The service in the restaurants was great.

Desventajas: The front desk service was very poor and the airport transfer we booked didn't turn up to pick us up from the airport! Also, the pools are still too cold and need to be heated up

Ventajas: El servicio era muy amable.

Desventajas: Había demasiada gente para las instalaciones de las que disponía el hotel. Las piscinas no eran suficientemente grandes para que entrásemos todos de forma cómoda, además el agua estaba sucia. Cada vez que íbamos al buffet nunca sabíamos si encontraríamos sitio para sentarnos y en el desayuno hubo unos cuantos días que no pudimos coger la comida que queríamos porque había muchísimas cola y a veces no quedaba. No pudimos probar todos los restaurantes a la carta (eran 5) y eso que estuvimos 7 noches. Nos dijeron que estaban completos al hacer la reserva, cosa que no entendíamos porque intentamos reservarlos el primer día que llegamos. Nos quedamos sin probar 2. En general, deberían de ampliar las instalaciones teniendo en cuenta el número de habitaciones que ofrecen y el número de gente que se puede alojar en el hotel, claramente no son suficientes.

Ventajas: The hotel was super busy and I wasn't expecting a very Friendly hotel staff from the reception, the cleaners and the waiters. The friendliness and hospitality of the staff was great.

Desventajas: Since it was a holiday season and there were many people, the main dishes of the day at the buffet could have been duplicated in two stations to avoid queuing

Ventajas: Las habitaciones son fantásticas y el servicio muy personalizado. Lo mejor son las actividades de entretenimiento

Ventajas: Las instalaciones estan muy bien

Desventajas: La comida del buffet es malisima, la de los restaurantes a la carta esta buena.

Ventajas: Everything

Desventajas: Nothing

Ventajas: Nothing...

Desventajas: You leave the premise as soon as you check out, you're not even allowed to use the beach or the swimming pool after... I doesn't worth what you pay for at all..

Ventajas: Todo en general, el sitio es uno de los mejoras hoteles para relajarse en todo UAE

Ventajas: Las instalaciones y el servicio

Desventajas: Las distancias.

Ventajas: Many things to do for all ages

Desventajas: The staff

Ventajas: Yes

Desventajas: Nothing

Ventajas: Third stay in this amazing resort. We got room upgrade, seaview. Hotel and room were clean. Staff were helpful.

Desventajas: I called the hotel before booking to ask about kids facilities like kids club and waterpark and they told me that its open for kids. When I checked in and went to waterpark I was surprised that its for kids over 5 years old and no adults allowed to get inside which wasn’t before, same for kids club. I understand that this is because of the current situation but they should told us the new age policy. My 3 years son stayed with us in the pool all time which wasn’t so much fun for him. I really hope they return the old age policy so we can come again.

Ventajas: Las piscinas son un plus en este lugar

Desventajas: Muy buenas piscinas, buen gimnasio. El lugar es muy limpio. Se ven muchas familias.

Ventajas: La habitación a nivel de calle con la piscina al salir por la terraza

Desventajas: No hay nada qu no me gustara.

Ventajas: Excelente lo recomiendo

Desventajas: La disco fue lo único que no me gustó

Ventajas: Las vistas de la piscina

Desventajas: Siempre tarde con mis pedidos... tengo mi equipaje después de 35 minutos después de registrarme!

Ventajas: Hermosa playa con una zona de piscina encantadora y un montón de tumbonas. Buenos restaurantes, especialmente el brasileño. Habitación ordenada, con camas cómodas y un baño agradable.

Desventajas: El desayuno no era tan bueno como me esperaba de un complejo como este. El check out fue un poco lento.

Ventajas: Location n staff

Desventajas: Room service & balcony door lock

Ventajas: Too many children in the pool so I wouldn’t recommend this as a romantic stay.

Ventajas: Everything else was great

Desventajas: No shataaf in the bathroom

Ventajas: The room was spacious and comfortable, swimming pool also but water was very hot

Desventajas: al maeda restaurant the food was under expectations the quantity was very less and the menu was very poor . Breakfast was ok but not good

Ventajas: El Hotel está bien. A los Empleados y Supervisores del restaurante Sol Beach Lounge & Bar, Mil Felicitaciones; excelente! Aunque las instalaciones son muy cómodas y generosas, se percibe un poco de falta de mantenimiento en general.

Desventajas: Tuvimos un problema menor con un tema de servicios de Restaurante que desafortunadamente el personal del Hotel no tuvo la menor idea de cómo resolver, salvo el Gerente General que pareciera que, de las todas personas que estuvieron involucradas en este incidente, es el único que tiene conocimiento del Servicio al Cliente. Considero que deberían preparar e informar mejor a los cargos medios para que ellos tuviesen la información para solucionar los requerimientos del Huésped; adicionalmente, deberían enseñarlos y capacitarlos en referencia al manejo de situaciones con los Huéspedes porque ciertamente el manejo que se dio a nivel de funcionarios y supervisores fue terriblemente desafortunado. Por otra parte, se pierde demasiado tiempo haciendo check-in y check-out; creo que llegando fueron tal vez 20 minutos y saliendo del Hotel 30 o más, lo cual no tiene ninguna presentación.

Ventajas: Beach is stunning with soft sand, no rocks and beautiful sunset..... plenty of chairs and parasols are available...

Desventajas: Rented out a Family "Villa" with sea view, the room is cramped and small with outdated furniture and a very noisy old AC system. The landscaping is very poor, plants seem not be maintained and the overall image and picture of the park looks like it's poorly managed. On top of it, food at the restaurants is not up to standards, is it too much to ask to have fresh juices at breakfast or bake some fresh bread.... honestly disappointing. Better eat your diner outside, I tried diner at the Lebanese restaurant, expensive, small portions and recommend just driving 1 KM and have your bite down-town.

Ventajas: The facilities are clean and social distancing is well maintained

Desventajas: The room furniture looks a bit old. we were 3 family members and we had an issue on the number water bottles they provided us. Only 2 small water bottles for 3 family members is not acceptable. Didn’t expect to have such an issue with a 5 star hotel. Had to speak to their management for water bottles which is unnecessary. Booked half board and as well doesn’t include water. This was not mentioned anywhere when I booked.

Ventajas: Really nice large beach front and pools with lots of space. Nice comfortable spacious rooms.

Desventajas: Breakfast and food options were limited possibly due to Coviid pandemic however still think for the price paid there could be more on offer in terms of food.

Ventajas: La atencion al check in y check out, la limpieza y amabilidad. Mención especial en limpieza a Nimesh y en recepción a nuestro amigo que hablaba español.

Desventajas: Las opciones de almuerzo y cena, entendemos por Covid19.

Ventajas: The Hilton Resort and Spa had the ideal location, the arabian themed architecture of the resort was beautiful and the wide variety of restaurants and the quality of food offered was excellent too.

Desventajas: The staff was not very well trained to cater to our needs, either they were too over worked or under trained,hence they missed out on a few things we had asked for before check-in.

Ventajas: After a few rough weeks, we really needed a relaxing break and the Hilton RAK really did deliver. We had initially booked a Junior Beach Villa, upon check-in they've upgraded us to a Premier Beach Villa, which was spacious and the kids loved the Jacuzzi. The hotel is massive with impressive facilities with something for every family member. The beach was crystal clear, the water was just perfect not too cold and not too warm. My 5 yr loved my the kids pool and slide. My 1 yr enjoyed the landscaping and being in the outdoor. The service was excellent and the food was amazing. I couldn't believe the quality of the food even though it was a buffet. The hotel was packed but we didin't feel if on the account of attentive staff and massive hotel.

Desventajas: The only thing we didin't enjoy was the tempretered pools. the weather was amazing but the pools were alittle too cold for the kids.

Ventajas: The suites on the beach are excellent and the beaches are fabulouse, thought the hotels lacks some activity and top restaurants

Ventajas: Children pools and play areas

Ventajas: We liked the true resort atmosphere that was present during our entire stay. Most of all was the personal attention given by even upper management. This is really world class guest relations and customer service level at its best. We would definately re visit this hotel.

Desventajas:

Ventajas: I wish more attention to residents and meet their service and be more sophisticated and the most important Shi provide bed and cover for children

Desventajas:

Ventajas: It's the best in ras alkhaimah.

Desventajas: There food is not good. I recomand that to eat outside the resort

Ventajas: -the near beach - the crabtree and evelen soap and shampoo - i liked the petels they put on towels -

Desventajas: the suit doesn't have a sofa-bed + no robes and slippers

Ventajas: Great room

Desventajas: The service at the hotel was poor

Ventajas: Todo fue genial.

Desventajas: Dry hotel. La playa no esta en el propio hotel, hay que cruzar la carretera para llegar a la playa (unos 5min andando)

Ventajas: Spectacular hotel, nice setup, nice staff trying hard to make people happy. Tourism police coming frequently to check the right measure were taken, keeping the low number in the restaurant and safe distance. Hotel is situated on a man-made island, a bit isolated - good for present situation, temperature dropping 3-4 degr C when you reach the hotel, compared with inland. Good restaurants, good service, nice staff. Was a well deserved & enjoyable stay and we thanks for everything!

Desventajas: Bathroom too small for a 5 star hotel, plus many minor defects in the room and bathroom. Must be organize more attentive the room checking before declare it's good for stay. Due to pandemic at restaurant you have to be served by waiter at every counter - not anymore a true buffet - but we have to follow.

Ventajas: OVERALL A GOOD FAMILY ORIENTATED HOTEL

Desventajas: INITIALLY GIVEN A ROOM WITH A LOT OF NOISE (APPARENTLY THE HOT WATER HATING SYSTEM WAS ABOVE THE ROOM)AFTER THREE COMPLAINTS TO MANAGEMENT I WAS MOVED TO ANOTHER ROOM NOT SATISFACTORY AS I BOOKED TWO SEA FACING ROOMS BUT WAS MOVED TO TWO ROOMS WITHOUT SEA FACING VIEWS

Ventajas: Instalación fantástica Personal joven realmente hace un esfuerzo

Desventajas: El personal senior actua como si fueran huéspedes, y tu estás a su servicio

Ventajas: El lugar era muy agradable, también la vista era increíble

Desventajas: Nada más que pedimos el servicio de habitaciones para algo que nos llega tarde

Ventajas: Las habitaciones son grandes, la comida es muy buena

Desventajas: Horarios para la piscina, la playa y el club de niños sólo hasta el sol. Lo cual es bastante corto porque no hay nada más que hacer en el complejo y con los niños sin tener nada que los mantenga ocupados tampoco.

Ventajas: Everything was excellent. I need to mention Nadder night Receptionist ,and another egyptian receptionist that he did my check in, both profesional and they really made my stay amazing! I will recomend this property and i am sure i will back.

Ventajas: Comida muy buena y la Olaya magnifica

Desventajas: Servicio de habitación pésimo y tardaron dos horas en traernos la comida a la piscina

Ventajas: La habitación era grande y elegante, la cama muy cómoda. El desayuno muy bueno y el personal del hotel muy muy atento.

Ventajas: La atención del personal

Ventajas: El personal fue muy atento y profesional

Ventajas: All is the Best specially during covid 19 time so respect

Ventajas: The beach , the breakfast , the pools, the staff

Desventajas: N/a

Desventajas: Someone from the pool bar gave them my room number and the hotel charged me without checking!! I didnt even visit the pool bar

Ventajas: Excelente y lujoso hotel, está a unos 70 km de distancia de Dubai lo que genera gastos de transporte ( taxi-remise) pero es divino y vale la pena alojarse allí.- Todo es de súper nivel y la atención es de excelencia también.- Muy lindas playas .

Desventajas: Sólo la distancia a Dubai con el costo que ello apareja, pero es superado por la calidad del hotel.

Ventajas: Todo con todos los detalles Personal trato ubicacion lujos y limpiezas

Desventajas: Nada

Ventajas: The breakfast was exceptional, the pool clean the room beautiful

Desventajas: The hotel was perfection The staff could not do enough for us . We had a wonderful anniversary stay and will return to the hotel

Ventajas: Todo correcto p lo esperado de un hotel lujo.... Incluso música... (Popular) ... En vivo... con una pianista.... Muy bueno y agradable.

Desventajas: Es una observación y a mi gusto claro..... Falta de spray refrescando en el restaurante de la piscina de adultos... Es verano en Dubai y eso si es un must p un hotel de lujo. Un poco... Demasiado de piedras de resto de construction en la bera de la playa... Y la música "techno".... Mejoraran el 2o dia.... Pero es un "bit" todo el tiempo y las parejas ahi son todas de mediana edad.... Si eres joven y quieres marcha los huéspedes no son lo tuyo y si eres de mediana edad... La musica no es la tuya... Así que la dirección debe de encontrar el equilibrio.... Lo demás más q perfecto!

Ventajas: Everything

Desventajas: The bidet. This is UAE, we use shatafa. Mosquitoes were killers

Ventajas: The rooms

Desventajas: The swimming pools ..not deep enough

Ventajas: The ambiance

Desventajas: Staff not friendly, and the room dirty specially the toilet, and you have to request everything you need from the slipper, toothpaste, toothbrush and extra bed to think they know and they charge me for 4 pax and you have to call them all to fix the bed for the extra person we paid. Beside the operator not friendly at all.

Ventajas: Swimming pools

Desventajas: Fantastic place to relax. Amazing.. ❤️

Ventajas: All good.

Desventajas: Room distance from sea.

Ventajas: The hotel staff were very accommodating and responsive to my reasonable requests. I need to mention very good staff Rochelle, Prime, Neha, Habiba and Colbay! Great hotel service!

Desventajas: I just noticed, I was not given a bathrobe during my whole stay at the hotel.

Ventajas: The Hotel Staff are very helpful and accomodating despite of some minor issues on my booking after i changed the date. It has an easy check in and check out procedures

Ventajas: i did,t went to the pool

Desventajas: staff was so rude specialy there was staff name Mr, bilal he is so unprofesional and he was working at front desk.room services so damm slow , house keeping poor .

Ventajas: Breakfast and the service at the restaurent was good.

Desventajas: We were provided an extension on check out by the staff himself as he had to make us wait during the check in. As a compensation and feel good he said he extended our check out till 4pm the next day. However some other philipino lady staff called and said the extension is not available and we had to check out at 2pm. Not sure if it was a communication gap between staffs or if the details were not updated accordingly which is why the next shift staff was not aware of the offer made.

Ventajas: The Room is clean and very spacious which is really valued for your money. The staff are very helpful especially Mr. Bilal and Kate and easy to coordinate.

Ventajas: Service room and the staff name koni is really helpful for great genuine Good by ..

Desventajas: The complimentary is less and no coffee

Ventajas: All staff where nice and very friendly and accommodating.

Desventajas: we had to move to 3 rooms, which was annoying within a 2 days stay...First room had constant drilling above us, second room we moved in had blocked toilet that had to be plumped at mid night, third room was good. Only one restaurant was available to eat all meals, even when we asked about the other restaurant we were told it opens only for breakfast then there is this one restaurant for all 2 hotels guests. Sadly the food in that one restaurant wasn't that good. We actually left dinner on day 2 midway and went to grab a bit in the nearby mall.

Ventajas: The facilities and the location.

Desventajas: Nothing to mention.

Ventajas: The English pub food was good (glad as the food in main restaurant was not great at all).

Desventajas: In the 9 years living in Dubai I can compare to a number of hotels stayed at in different Emirates, this was not a good experience at all. Didn't start great when you wait 10mins for valet and wheel your own suitcases into the lobby area. Food was very repetitive, all inclusive drinks very restricted (refused bottled water until 10.30am and had to pay for coffee such as latte), asked twice for kids beds in rooms as they were not there on arrival despite asking at booking, asked 3 times for towels to shower as non left in room after cleaning, child sick on bed, took an hour for housekeeping to arrive and didn't want to clean mattress, just said 'it is ok we will just add two sheets', and warning all they did was turn the mattress over. Glasses served around the pool, H&S risk especially when the waiter spills all the coffee over everything. AC not working effectively in bedrooms, reported it and all they did was turn it up high but still warm. Not great seeing as we had just stayed at an all inclusive up the road the day before for a few days and the experiences were on a different level. Certainly not a 5 star and would be extremely apprehensive about returning.

Ventajas: The property was great with big, spacious rooms. There were plenty of sun beds on both the beach and around the pool areas. The staff were very helpful and friendly too.

Desventajas: The restaurant area was lovely with a great variety of food. However we felt you may want to put measures in place to stop both adults and children getting plates full of food leaving none for other guest members, to then only leave these untouched on their tables. This was such a waste.

Ventajas: Desayuno variado, me gusto . El café muy claro, seria mejor un poco mas fuerte o que exista variedad.

Desventajas: El ascensor muy lento y muy viejo, siempre congestionado. Los tragos incluyendo jugos, de muy mala calidad en la piscina.

Ventajas: room, location, restaurant

Desventajas: was between two sets of guests who did not respect room boundaries and had their clothes all over our beach chairs for drying. an unpleasant experience.

Desventajas: La piscina no tenía control de la temperatura! Estaba tan caliente. Nos quejamos y nos dijeron que la van a arreglar! Pero al día siguiente estaba igual. Se negaron a encender los chorros de agua fría

Ventajas: Location to beach

Desventajas: The room is basic not 5 star

Ventajas: Big and comfortable room. The best of our stay was Nina at the reception, she was polite and helpful, she make us feel welcomed.

Desventajas: When we arrived at the hotel at the check-in there was a guy at the reception who treat us so rude, we were so mad that we were about to leave and book in another hotel, but then one girl arrived, her name Nina and she was very polite and helpful so we decided to stay.

Ventajas: Beautiful beach, immaculate facilities, delightfully friendly and helpful staff.

Desventajas: Nada

Ventajas: La atención

Desventajas: Nada, todo bien

Ventajas: As Usual Peaceful

Desventajas: Nothing.

Ventajas: Calm and relaxed, excellent staff, cleanliness of the place

Ventajas: No desayunamos

Desventajas: Falta de limpieza y mantenimiento. No tenían constancia del pago realizado y tuve que esperar mucho tiempo. No había albornoces y cuando los reclamé los trajeron y estaban rotos

Ventajas: Facilities

Desventajas: Took me 45 minutes to check in. AC was not cooling. Toilets at the lobby dirty and smelly.

Ventajas: El entorno de playa y piscina. El ambiente familiar en el resort. La proximidad a un centro comercial donde puedes encontrar de todo.

Desventajas: Excesivas colas para acceder al desayuno. Comedor mal dimensionado para el número de huespedes.

Desventajas: No tuve agua caliente dos días, el primer día la repararon y el tercer día tuve que volver a llamar. En un hotel de este nivel no debería de repetir se esta averiado.

Ventajas: Good selection of facilities.

Desventajas: No extention to check out time which was problematic.

Ventajas: the green areas

Ventajas: Excellent service, not too busy, great water sports on the lagoon. Good value with booking.com

Ventajas: the hotel is great place for family vacation, beach is beautiful and the staff are freindly

Ventajas: the room view..

Desventajas: few stuff during busy days, which cause delay during check-in and check-out.lack of facilities in the room for example, no bath robs, no boiler, no tea or coffee, no iron) which should be available in all 5 starts hotels. the resort is very big but still have only 2 small pools which makes them very crowded.

Ventajas: quiet, beautiful location

Desventajas: The food was selection was ok but not what I would call 5 star standard. There was no ambience in any of the restaurants.

Ventajas: My room wasnt available on check in, but because of this I was upgraded to a beach front room.

Desventajas:

Ventajas: Employees are all well trained, only exceotion is the reception clerk.

Desventajas:

Ventajas: The friendliness and the peaceful and restful environment

Desventajas: A little dissaponted with the Coffee shop environment at Dinner and Breakfast

Ventajas: Good boating facilities

Desventajas: It is not a 5* quality hotel. It is more 3 to 4 star.

Ventajas: The pool and the sliding was the best parts in the hotel and the breakfast , lunch and dinner was so yummy.I liked swimming in the pool.The chocolate cake was the best cake ever. Marvi Barsoom

Desventajas: I did not like the beach because there was a lot of crabs and i am scared of of crabs.The cleaning serves was not good. Marvi Barsoom

Ventajas: The pool

Desventajas: Timing of the pool and the slide water And they did the check in for us late at 4 and I was there before the time and the check out was at 12 one hole day we miss it it’s on fair

Ventajas: the handling of any customers objections. the slides in the pool . the food is very nice .. beach is good .

Desventajas: variety of drinks in all inclusive specially for non alcoholic people . some of stuff need to be more professional. they spoiled the great efforts for the most of stuff such as the TV technician who is not really want work .

Ventajas: Everything good specially staff very kind. Breakfast and beach and so nice pool

Ventajas: Good facilities like the pool, beach, restaurant and outdoor drinks area. All staff were very friendly and attentive. We also felt the dining service was great as a menu choice and served to you (rather than buffet) It still had lots of options and the staff worked hard to adapt to your needs.

Desventajas: The WiFi was intermittent in rooms but good in main areas.

Ventajas: We enjoyed as a family walking along the beach and the family environment it offers; in addition to the quiet ambiance at night on one side and the outdoor music played on the other side which give you the option to enjoy the evening the way you like. Kids enjoyed the beach and pool during the day, and the playground in the evening.

Desventajas: To have more varieties in the buffet selection for breakfast and lunch, in addition to increasing the number of lifeguards at the pools and the beach.

Ventajas: La playa es muy buena y tranquila. El personal muy atento y agradable

Desventajas: La comida regular. Mi hijo ha cogido amebas (un parasito por comida mal lavada) pero ya está bien después del tratamiento. La limpieza mediocre. En el hotel hay al lado dos pubs de alterne y puedes tener vecinos muy ruidosos en tu habitación de al lado. Se permite fumar shisha en todas las habitaciones que con niños puede ser un incordio

Ventajas: This is a nice resort,room was good nice location as well,it was good to have the buffet by the pool on friday night

Desventajas: need to review the breakfast buffet menu and give bit more seaction(bread was not so good)

Ventajas: the beach was soo nice and quite. the surrounding gardens are tranquil. the veranda at night was very nice and quite.

Desventajas: during public holidays the swimming pool was very noisy until late timing

Ventajas: Though my room is up graded without any extra payment, which I appreciate but frankly there is a lot to be desired in the hotel to be- For me- a 4 Star resort.

Ventajas: a lot of activities, and the Chalet was very comfortable and service was fast and he food was very testy hoel staff was very friendly and experianced.

Desventajas: nothing

Ventajas: La playa era muy bonita, muy larga y limpia.

Desventajas: Las habitaciones "cabanas" son horribles, cerradas, cutres, sin luz.. el baño es espantoso. Hay muchisimo ruido, se escucha hasta el aire acondicionado de la habitacion siguiente. Muy feo. Ademas habia cosas cerradas (bares, piscinas, etc) que estaban anunciados como abiertos en booking.

Ventajas: Swimming pool, lifesaver did his best to control usage (but not his job), room size, terrace.

Desventajas: Poor recreational facilities (only game table soccer and was broken), banana ride and donut "broken", having to pay for tennis court, food was horrible, poor restaurant organisation (buffet) , dirty beach at low tide (sand is black from oil deposits), too few TV channels

Ventajas: La gente es amable y está bien para ir con niños hay muchas familias. Está bien de precio pero no es ni de lejos un 4 estrellas. La categoría debería ser de 3 como mucho.

Desventajas: Está sucio en general y la comida es mala. Las actividades turisticas no están bien organizadas, hay buena intención pero mucho desconocimiento.

Ventajas: The view was nice

Desventajas: The pool closed to early , should at least stay open until 11 pm.

Ventajas:

Desventajas: beach is not clean, even due to break water is smelly, very poor beach

Ventajas: location , quiet & calm ness of resort

Desventajas: it wasn't worth the 4* star rating , it was ok to spend a night..... shouls be much better

Ventajas: Amazing place, one of the best worldwide

Ventajas: El cuarti es bonito pero la terraza con la piscina estaba super sucia

Desventajas: La comida esta terrible, al parecer cambiaron de chef y esta pesimo

Ventajas: The pool was nice

Desventajas: The room we booked was not prepared for us to arrive ! Dust everywhere ! The curtains wasn't fixed properly ! The coffee and the boiler machines were not working ! The refrigerator do not cool the drinks The handicap room wasn't prepared or clean ! The table was broken !! I booked for sofa bed and there was sofa only !! So the staff figured out to bring separate beds !! It takes ages to receive an item from the service room like tissues, slippers or bucket of ice ! The two rooms were beside the street, people and staff are passing by cars or the staff mini cars, didn't feel the privacy at all !!! Which is the most important thing as muslims ! For the breakfast the menu was standard and very limited and they were serving dishes wasn't in the menu !!! The staff retake the order 100 times at breakfast and let us wait long time just to eat a sunny side up egg!

Ventajas: good breakfast and pool!

Desventajas: bed is too soft for us.

Ventajas: Rooms

Desventajas:

Ventajas: Quite, Relaxation , very nice view, staff are very kind.

Desventajas: - I toke more than one hour to check out from the resort. - Some time workers are roaming in front of swimming pool and break your privecy. - Room service is bad and inadequate.

Ventajas: Simply Everything !!!

Ventajas: Every thing was so nice about this Hotel

Ventajas: The villa , swimming pool, amenities in the villa,staff of the hotel, the whole atmosphere of luxury and relaxation.

Desventajas: The food in Al Waha and Saffron is very expensive and average quality.The water rotation in the swimming pool makes very unpleasant suction noise so we did not stay on the terrace in the evening because of that althought the weather was very pleasant.

Desventajas: When i reached the hotel i realized that the hotel is offering a 30% discount for UAE nationals, which means at least 200 dollars on what i paid. this issue make think not to depend on booking.com to make reservations inside UAE because i may get better offers making booking by telephone . i hope in the future such information should be transparent and available for the costumer to help him make better decisions.

Ventajas: the villa was amazing very nice decoration,, the pool size is really good for two people,, quite relaxing place and open to the desert not crowded at all,, I did like the moon bar where u can have food, drinks and shisha,, there food prices was little bid high but for the drinks it is really cheap.

Desventajas: lack o facilities,, there only two restaurants plus one bar and the resort is very big there should be more places to relax in they can place another bar,, the price some how is expensive 2600 ++ DHS for the normal villa I think it is over rated ,, the fair price should be around 1500 DHS.

Ventajas: Reception guy

Desventajas: Nothing

Ventajas: The staff was very accommodating and friendly. We ended up staying because of the staff. Food was delicious as well. Our booking included breakfast thats was good, we had dinner at the hotel and it was delicious. The pool bar had very good food as well.

Desventajas: The air conditioning of the property was not the best. We had to change rooms 3 times because of that. The first room, other that AC was not working properly, was very old and the carpet smelled like humidity, because of the AC issues. The AC in the restaurant was not working as well. For this time in summer, to have an AC like that, it’s not really good. If it wasn’t for the staff, we wouldn’t have stayed.

Desventajas: the Privacy. i book to the hotel to take relax and to release all of my stress at that day i went outside to take my lunch in out side restaurant and i put my room on DND so that no one came inside. but when i came back the DND was removed and all the things inside was not the possition when i left and my sister call me that she went in my room but im not there so meaning they are allowing any body to go inside the room with or without permission from your main guest very dissapoint at that time i suddenly check out i check in on 29 june 2020 Guest name Gabriel deguia

Ventajas: Sea view

Desventajas: No balcony

Ventajas: Booked there as a staycation with multiple friends, beach was nice, pool is good but hey you get what you pay for. I expect the rooms to be better and I for to know that they only renovated half the hotel and both types cost the same!

Desventajas: Old outdated rooms, not very clean bathrooms

Ventajas: I liked everything at the property from the entrance was welcomed well with generous staff (Raju),check in services were fast .Food was delicious loved the cuisine and the taste was good (The captain in the restaurant provided great service ).Room was clean and well maintained.Loved everything .

Desventajas: The sound from the room once the Ac was on

Ventajas: The staff - especially Najouwa have been amazing during our stay. Very accommodating, polite and happy. If it wasn’t for the good service of the pool bar staff, restaurant staff and beach staff/ lifeguards the stay would not have been what it was. The food was nice and tasty. The staff made the stay pleasant.. without this we would have been very disappointed.

Desventajas: The hotel itself is very old and outdated. The grounds where the hotel is based did not look like the photos online at all. There were no domes on the beach etc. The pool bar did not have a fridge or freezer so the drinks had to be on the side, and so we’re not kept cold. The bartender was very nice but didn’t have enough facilities to properly run. There was only one restaurant open and it was very basic decor and white bright lighting, the food and staff were excellent though. We requested a extra large double bed but received 2 single beds and single duvets also which for a married couple was a bit disappointing. The room was also not ready when we arrived despite informing the hotel we were arriving. The staff did apologize and offered late check out.

Ventajas: The staff was super friendly and helpful. The rooms are clean and comfortable - not super fancy, but perfect for getting a good night sleep. There are a lot of beautiful plants and flowers outside. Having the beach less than a hundred meters away is great!

Desventajas: The weight room needed more AC units - it had two, but they just couldn't keep up! Along the walkway in between the hotel and the beach at night there is a disgusting scent... It's only in a couple of small areas, and I'm not sure if it's a stagnant pool of water, animal feces, or something else.

Ventajas: Breakfast meal was marvelous. Filipino staffs are really kind, even bell boys, and cooks.

Desventajas: Did not like that towels are not available anytime, aside that is limited per day, the staff assigned there is not giving the right number of towels to right number of guests.

Ventajas: the beach

Desventajas: the elevator is awful. my hand got stuck between the elevator's door. it is not safe at all. to go to the beach you have to go through stairs which is not good for old people.

Ventajas: the beach and the swiming pool areas are the best

Ventajas: swimming pool but its too cold no heating system .

Desventajas: at early morning the water at the garden its very bad smile. (and also at night ) .the gym equipment its old &poor also its rusty.the bathroom its smile bad .the staff don't know about city as asked about the cinema he said only India cinema ??!! but I found Arabic cinema at caarfour . they need training.

Ventajas: beachside.

Desventajas: lunch buffet menu.

Ventajas: it's one of the best trips we had on a tight budget,very relaxing and breathtaking view.

Desventajas: honestly,none.I want to go back.

Ventajas: I liked the location of the hotel and the swimming pool& beech.

Desventajas: The hotel is basically for Europeans,according to my experiance.I went with my kinds ans selected the hotel based on my requirement of having a good kids paly area,which was inforemd in your website but actually it is not there.The facilities are less.I suggest show in the website what is actually there.

Ventajas:

Desventajas: the restaurant we had breakfast in was very dirty

Ventajas:

Desventajas: there is no taxi , every time waiting in hot weather for taxi go to near street

Ventajas: El hotel ha sido bonito, y el personal bastante agradable.

Desventajas: El agua de la habitacion era fria, no habia agua caliente!! Y el desayuno malo, escaso..

Ventajas: We enjoyed the beach and the pool.

Desventajas:

Desventajas: Solamente estuve la primera noche después de haberme cambiado de habitación.

Ventajas: Comfy Beds. Staff was helpful.

Desventajas: Nothing Really.

Ventajas: Indoor Lights are great.

Desventajas: Nothing Really.

Ventajas: The place was cozy, clean and neat. A very good place for families and the doors that led to the pool had safety locks which made me feel comfortable with the kids around. The pool was clean.

Ventajas: Lovely comfortable

Desventajas: - not a helpful reception team - a very bad smell in villa ( egg smell ) - leakages in the Ac’s - bad room service ( broken and dirty crib was changed twice )

Ventajas: Location was great & Staff was friendly.

Desventajas: Nothing Really.

Desventajas: Had to call the Dine-in room service 10 times to get my order. And the food was late

Ventajas: The pool

Desventajas: The smell of the sheet was really bad

Ventajas: Very nice and kid friendly property.

Desventajas: Ordering anything from room service too ages to come, even water, the buggy cart. Calling the reception or concierge took many attempts almost every time. The bed sheets were stained when we arrive.

Ventajas: It is really secluded and private. Private beach only for the guests and you have your own pool and villa. Territory of the villa is very spacious i think great to come with kids. Villa is very simple but nice in style. Many activities in the hotel are available, but it was june so it was a bit too hot.

Desventajas: No big issues: the phone receiver did not work, so i had to go to the room to call and had to talk from speaker. This is villa, so a few ants were attacking us)) but we survived. Also they have only one restaurant, so if i stayed there longer, i would be quite tired of it. However the quality of food is quite decent. The only reason that i didnt put 9/10 is the price of this villa. I paid 10k aed in total for two nights. My package included breakfast and dinner, so i paid only for one additional meal. I think for this time of the year in UAE, i would expect it slightly cheaper.

Ventajas: EVERYTHING LITERALLY WAS PERFECT. THE LOCATION, SERVICE, FOOD, STAFF, SPA, ROMANTIC DINNER SETUP. I felt like i traveled to a troop island ! just Amazing ( Special thanks to Fernanda for making our stay extra special ♥️)

Desventajas: Nothing!

Ventajas: Private pool is nice

Desventajas: The staff really needs training, for such an high price range I would. It expect to ask to clean my room properly ( they were only taking 2 minutes ) and I also would expect to receive all the food I ordered in my room( every single time they were forgetting something and we also had to call them many times just to help us cleaning our table after dinner) We also heard other customers and they were having the same problems... something is really wrong in this property, such a shame since the location and room are beautiful

Ventajas: Nice Villa and pool Lovely beach Nice breakfast

Desventajas: Villas not private at all it’s open to the beach.. some photos are misleading shows more privacy but that is much more expensive and was offered at additional 750 aed after discount! I asked for the most private villa I can have within my category away from main attractions but don’t know why they ended up giving me the villa adjacent to the restaurant which is the first one in the row and which has all the recreational activities in front of it! I felt like I was asking for the opposite :) Christian tried to help telling us that we can move afterwards but we asked for a partition and things were better In the restaurant they mention kids under 6 ear for free on the menu but this wasn’t applied on our bill even though I requested that! They were confused at checkin time mixing between families

Desventajas: El personal era muy maleducado. Llamadas a la recepción eran a menudo ignorado! Servicio de habitación no cambiar la ropa.

Ventajas: The only saving grace for this hotel, is the free access that it provides to the Al Hamra Fort Beach Resort

Desventajas: The rooms are cramped for space. The Wifi works only in the hotel lobby and not in the rooms. The Concierge had just one bell boy @ full capacity. Food was hopeless

Desventajas: The hotel is located in an industrial area. It is difficult to find and the staff seemed unable to provide directions over the phone. Check in was slow and the staff did not appear to be well trained.

Ventajas: The staff at the front desk with the back up of their manager/s were amazing specially during the crowded period of Al Eid but room service and room cleaness was not to our satisfaction.food and staff at all outlets were good.in general Hotel is good with more attention to rooms cleaness and services.good luck.

Desventajas: see before the good and bad

Desventajas: 1-The service was so bad that it well tack them more than 30 min to deliver any thing.

Ventajas: room +swimming pool+ Gym & spa + parking area + entrance and reception.

Desventajas: remote location + no landscaping + no beach+ mini bar system+ the view from room.

Ventajas: Neat clean efficient new hotel - excellent breakfast

Desventajas: Being a budget hotel menu prces should be more economical - good for hotel good for customer

Ventajas: Everything! It was a pleasant surprise as the hotel was new and only opened for a few months. But the rooms were nice and clean, staff were very friendly and eager to please and the restaurantwas very good and a good variety. Also the price was right.

Desventajas: no

Ventajas: Only the Pool

Desventajas: Less indoor activities

Ventajas: the lobby was perfect really nice and the pool also..everything is new and nice..

Desventajas: when we asked for extra tissue the staff said they dont have..and before we left the room we called the reception for check out and when we're down still its takes them time to clear everything and check us out.

Ventajas: The hotel is brand new. Therefore, all equipment and furnishing are very nice. The staff is very nice and helpful. The restaurant served very good food

Desventajas:

Ventajas: Very good

Desventajas: Value of money

Desventajas: Staffs very nice Cleaning, facility thank for room with good wifi

Ventajas: La cama doble era confortable

Desventajas: Reservé para tres personas y si queríamos una cama extra debíamos pagarla aparte. La tercera persona debió dormir en un sofá que no se hacía cama, con una manta Cada día faltaba algo en la habitación y en dos ocasiones ni hicieron la cama Teníamos amplias ventanas, pero no podían correrse las cortinas, por lo que en pleno día debíamos usar la luz

Ventajas: Love this hotel, great staff service, very friendly and helpful ! Great location it was second time! Will be back in a near future!

Desventajas: Nothing

Ventajas: Habitación amplia. TV y WIFI ok

Desventajas: Había que decir que hicieran la habitación cada noche. El baño se inunda con la ducha.

Ventajas: everything

Desventajas: everything is fine.

Ventajas: Property was surprisingly good, service was quick and room was clean

Desventajas: Great value for money so it was fine

Ventajas: A good quality service in very cheap rate ....

Desventajas: A very clean and soundless place ... Where u can get peace of mind .... No traffic no rush no crowed ...

Ventajas: The services offered are spacious our 2nights were memorable nights.thanks

Ventajas: Fast check in

Desventajas: It's OK for 1 night

Ventajas: 1 Staff was helpful 2 Bed was comfortable 3 Internet speed was good

Desventajas: 1.Deserted location. 2.Dirty washroom 3.Unequipped Apartment 4.Very old building 5.No Restaurant facility or Room Service from hotel only outside cafeteia 6. No additional facility

Ventajas: We had no big expectations, since it is a 3 star hotel located in a so so location. But me and my family where very surprised when we saw the room! It’s spacious, clean and modern decorated. Really nice and definitely recommend it! Especially to big families it’s perfect!

Desventajas: The shower was not great. Also we checked in late and where very thirsty, wanted to order some drinks to the room but they told me they where close for that service. They send us extra water which was very kind.

Ventajas: Very clean hotel, the price is perfect

Ventajas: Precio

Desventajas: La cama un poco dura

Ventajas: muy buen hotel para pasar 1-2 noches..bien ubicado y un bn servicio

Desventajas: todo ok

Ventajas: Excellent

Desventajas: Everything was nice and as it expected. The staff was nice specially the guy on reception, Othman.

Ventajas: Nothing

Desventajas: No comment

Ventajas: Location is good, nice view from the room, staff very helpful, very good breakfast at the room

Desventajas: just one small thing no internet early in a morning I couldn't work before to leave

Ventajas: Everything

Desventajas: Nothing

Ventajas: the room service was good.

Desventajas: The room furniture was very old and broken, even the carpet & sofa was dirty. the breakfast was very poor, the hotel didn’t inform that the breakfast will be at room, there was no international breakfast as they said, they serve me omelet, foul mudamas, bread and juice that all. not even worse the money spend on breakfast.

Ventajas: Everything was perfect specially the staff Omar and noor thank you very much for being very nice and very helpful we really appreciate it and for sure it will not be our last time coming to the hotel

Desventajas: Nothing at all

Ventajas: Nice location. Clears rooms. Great team. Super helpful and keen to please.

Desventajas: N/A

Ventajas: Great

Ventajas: The room and the service and the staff They are very helpful and they provide whatever we need immediately

Desventajas: Nothing

Desventajas: La piscina era muy pequeña