Comentarios recientes
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6,4
Ventajas: I liked the rates they offered. The staff was friendly.
Desventajas: This Hertz location was under staffed. I waited for an hour when I went to pick up my car which made me late for an appointment. Then had to wait for them to go to the gas station because the car was on empty. The outside of the car was clean. But the inside wasn’t cleaned very well...
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4,4
Good Deal long process
Ventajas: I enjoyed the overall friendliness of the staff however, the location is truly understaffed. The rental prices took over 3 hours from start to finish.
Desventajas: After a 3 hour rental process which included being picked up. I got into the rental which was filthy. There were stains on all of the seats. I cleaned the steering wheel with a Clorox wipe and it was brown by the time I was done!
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4,0
Ventajas: The vehicle was clean and had low mileage on it.
Desventajas: What was reserved and pre paid for is not what we recieved. We specifically wanted a Van becuase we had luggage and people, not an SUV. When we areived to pick up the vehicle they didnt have a van and only option was an SUV or sedan. Travel was uncomfortable due to the lack of luggage space.
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3,2
Ventajas: The price if I had actually picked up my rental.
Desventajas: The pick up location was hard to find inside the Honda Dealer. After locating it I stood there for almost 20 minutes without being acknowledged. Then was told to have a seat. When they finally returned he asked for my card and ID. Then proceeded to swipe my card without telling me why. It went downhill from there. I was so frustrated with the poor communication and customer service. I left and called for a refund. The customer service agent I spoke to them was excellent. Resolved my complaint and I left. That was the worst rental experience I have ever had. I bought a new car the next day.
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10,0
Ventajas: The local office is always professional. The Mgr Letty is the best and will continue to do business there.
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10,0
5 star service
Ventajas: The ladies were very friendly and courteous. Made me and my mom feel like v.i.p.'s. They always make sure that we get all our discounts and member points.
Desventajas: Not open long enough or staffed enough on Saturdays, which is only day I can take the car back.
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2,0
Big disappointment
Ventajas: First car that was given to me never inspected, filthy and not what I reserved. When I drove it the first 20 min notice something was wrong with the car. I walked around the car and could tell this car had been in some kind of accident. I returned the car and explained the situation and also mentioned that the model car was not what I reserved and payed for. Assistant refused to give me what I reserved and kept putting me in a smaller and smaller car. Total disappointment, but we spent thousands to go home for the holidays and were gonna try and make the best of it. Would not rent from Hertz again, would not recommend this location for sure. ...
opinión proveniente de
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10,0
rental summary
Ventajas: Everything
Desventajas: Nothing
opinión proveniente de
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10,0
ups, downs, and overall satisfaction
Ventajas: Liked the vehicle and the mileage. Always the price!
Desventajas: Deposit amount fluctuated from $100 back to $200 without notice and tied up some monies we intended for our trip. We also had to modify our reservation to accommodate the unexpected change causing to pay more. But our overall satisfaction with hertz is always great.
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10,0
Ventajas: Make model and overall condition of the vehicle. MPG was great
Desventajas: Deposit went from 200 to 100 then back to 200 without notice and we had to modify everything because of this because we only had enough reserved for the 100 deposit price in our budget. Even though its returnable it was still an inconvenience to have had that money unexpectedly tied up.
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6,4
Ventajas: Me gustaron las tarifas que ofrecían. El personal era amable.
Desventajas: Esta ubicación de Hertz tenía poco personal. Esperé una hora cuando fui a recoger mi coche, lo que me hizo llegar tarde para una cita. Después tuvieron que esperar a que fueran a la gasolinera porque el coche estaba vacío. El exterior del coche estaba limpio. Pero el interior no se limpió muy bien...
opinión proveniente de
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4,4
Un proceso largo y bueno
Ventajas: Sin embargo, disfruté de la amabilidad del personal en general, la ubicación es verdaderamente insuficiente. Los precios del alquiler tardaron más de 3 horas desde el principio hasta el final.
Desventajas: Después de un proceso de alquiler de 3 horas que incluyó ser recogido. Entré en el alquiler, que estaba sucio. Había manchas en todos los asientos. Limpié el volante con un paño Clorox y era marrón cuando estaba hecho!
opinión proveniente de
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10,0
Ventajas: The local office is always professional. The Mgr Letty is the best and will continue to do business there.
opinión proveniente de
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10,0
5 star service
Ventajas: The ladies were very friendly and courteous. Made me and my mom feel like v.i.p.'s. They always make sure that we get all our discounts and member points.
Desventajas: Not open long enough or staffed enough on Saturdays, which is only day I can take the car back.
opinión proveniente de
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10,0
rental summary
Ventajas: Everything
Desventajas: Nothing
opinión proveniente de
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10,0
ups, downs, and overall satisfaction
Ventajas: Liked the vehicle and the mileage. Always the price!
Desventajas: Deposit amount fluctuated from $100 back to $200 without notice and tied up some monies we intended for our trip. We also had to modify our reservation to accommodate the unexpected change causing to pay more. But our overall satisfaction with hertz is always great.
opinión proveniente de
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10,0
Ventajas: Make model and overall condition of the vehicle. MPG was great
Desventajas: Deposit went from 200 to 100 then back to 200 without notice and we had to modify everything because of this because we only had enough reserved for the 100 deposit price in our budget. Even though its returnable it was still an inconvenience to have had that money unexpectedly tied up.
opinión proveniente de
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6,4
Ventajas: I liked the rates they offered. The staff was friendly.
Desventajas: This Hertz location was under staffed. I waited for an hour when I went to pick up my car which made me late for an appointment. Then had to wait for them to go to the gas station because the car was on empty. The outside of the car was clean. But the inside wasn’t cleaned very well...
opinión proveniente de
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4,4
Good Deal long process
Ventajas: I enjoyed the overall friendliness of the staff however, the location is truly understaffed. The rental prices took over 3 hours from start to finish.
Desventajas: After a 3 hour rental process which included being picked up. I got into the rental which was filthy. There were stains on all of the seats. I cleaned the steering wheel with a Clorox wipe and it was brown by the time I was done!
opinión proveniente de
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4,0
Ventajas: The vehicle was clean and had low mileage on it.
Desventajas: What was reserved and pre paid for is not what we recieved. We specifically wanted a Van becuase we had luggage and people, not an SUV. When we areived to pick up the vehicle they didnt have a van and only option was an SUV or sedan. Travel was uncomfortable due to the lack of luggage space.
opinión proveniente de
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3,2
Ventajas: The price if I had actually picked up my rental.
Desventajas: The pick up location was hard to find inside the Honda Dealer. After locating it I stood there for almost 20 minutes without being acknowledged. Then was told to have a seat. When they finally returned he asked for my card and ID. Then proceeded to swipe my card without telling me why. It went downhill from there. I was so frustrated with the poor communication and customer service. I left and called for a refund. The customer service agent I spoke to them was excellent. Resolved my complaint and I left. That was the worst rental experience I have ever had. I bought a new car the next day.
opinión proveniente de
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2,0
Big disappointment
Ventajas: First car that was given to me never inspected, filthy and not what I reserved. When I drove it the first 20 min notice something was wrong with the car. I walked around the car and could tell this car had been in some kind of accident. I returned the car and explained the situation and also mentioned that the model car was not what I reserved and payed for. Assistant refused to give me what I reserved and kept putting me in a smaller and smaller car. Total disappointment, but we spent thousands to go home for the holidays and were gonna try and make the best of it. Would not rent from Hertz again, would not recommend this location for sure. ...
opinión proveniente de
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6,4
Ventajas: Me gustaron las tarifas que ofrecían. El personal era amable.
Desventajas: Esta ubicación de Hertz tenía poco personal. Esperé una hora cuando fui a recoger mi coche, lo que me hizo llegar tarde para una cita. Después tuvieron que esperar a que fueran a la gasolinera porque el coche estaba vacío. El exterior del coche estaba limpio. Pero el interior no se limpió muy bien...
opinión proveniente de
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4,4
Un proceso largo y bueno
Ventajas: Sin embargo, disfruté de la amabilidad del personal en general, la ubicación es verdaderamente insuficiente. Los precios del alquiler tardaron más de 3 horas desde el principio hasta el final.
Desventajas: Después de un proceso de alquiler de 3 horas que incluyó ser recogido. Entré en el alquiler, que estaba sucio. Había manchas en todos los asientos. Limpié el volante con un paño Clorox y era marrón cuando estaba hecho!
opinión proveniente de
