The flight crew was awesome!!
Helpful employees and the food could have been better.
Food was meager for a long flight. Otherwise everything else was very nice.
I miss my flight, they said right gate but different airline that was print on my boarding pass. I didn't get my refund back very poor customer service at the terminal
Ventajas: "Crew was very nice, it’s also nice to receive a warm meal."
Desventajas: "Communication with our delay...NOT TOO GOOD"
Ventajas: "Very smooth flying and timely takeoff and landing"
Desventajas: "WiFi had trouble. Had to be restarted. Not a huge problem."
Ventajas: "Free food and mixed drink. You don’t seem to get that anymore."
Ventajas: "The crew."
Desventajas: "Comfort on a plane is always not so great."
Ventajas: "The plane crew was excellent."
Desventajas: "Honolulu boarding process confusing."
Ventajas: "Selected seat with extra leg room. Quite comfortable."
Desventajas: "More check-in windows to accommodate the volume. Only eight windows to checking three different flights. Waiting tims in lins was over 1.5 hours. Incredibly bad service!"
Ventajas: "Food was okay"
Desventajas: "The airline nickel and dimed me like crazy. In flight entertainment was not included complementary. That is absurd for a 5+ hour flight. Blankets were $10. Etc."
Ventajas: "Complimentary rum punch."
Desventajas: "Didn’t know that we needed to download an app before the flight in order to have access to entertainment. Very slow baggage handling."
Ventajas: "The plane back to Portland wasn’t as hot as it was flying there."
Desventajas: "The plane was delayed and then after the delay we sat on the plane for over an hour before take off. No free movies anymore which is crazy to pay 5.99 per movie.i won’t fly Hawaiian airlines again"
Ventajas: "Extra comfort seats are nice"
Desventajas: "Breakfast food was all sugar, no substance. We were starving because we expected a meal, not a sugary snack"
Ventajas: "Crew and snacks"
Desventajas: "30 min after takeoff from HNL the flight was turned around and landed back at HNL. We deplaned and sat in the waiting area for the next 5 hours and 50 min until another plane was available for us."
Ventajas: "Friendly staff. Roomy seats"
Ventajas: "Plane seemed new, was clean, and adequate space. Staff was good. Overall a satisfactory flight experience"
Desventajas: "The warm pork sandwich was pretty bad. Soggy and lacking flavor. Would have much preferred a cold turkey sandwich. Would also be nice to be able to pay a flat fee for watching movies on the going and returning flights rather than paying between $4 and $8 per movie. Was seated next to small children which is not the airlines fault but still doesn't make for the most peaceful flying experience."
Desventajas: "Liked everything"
Desventajas: "Couldn't get my Andriod working with Hawaiian entertainment app"
Ventajas: "Very friendly and helpful. Provided great service"
Ventajas: "Comfortable plane and good service. Everything was on time and easy. Staff were kind and friendly to everyone."
Desventajas: "Could have been slightly better food but appreciated the free drink! No in-flight movies. Please ask people to use headphones on plane.... free blankets for all? I get cold on airplanes and blanket was $10"
Ventajas: "I liked getting off the plane."
Ventajas: "Seats were compfortable"
Desventajas: "Wouldn't assign a seat until arrived. Machine wouldn't accept barcode on phone. Lady at counter was rude."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Need choice of vegetarian food in long flights"
Ventajas: "I flew first class on this trip so it was an awesome experience, especially with their seats that allow you to lay down."
Desventajas: "I paid extra for a better seat, I don't have the slightest idea what my money went to. The my car seat and stroller the were checked were both visibly damaged and had pieces missing. Now I have to purchase a new car seat because my sons is no longer safe for him to ride in."
Ventajas: "Very friendly staff"
Ventajas: "Hawaiian Airlines seems to be able to give comfortable seats with adequate leg room; and decent food (included in the price of the ticket) for the same price as everyone else. Why can't the other airlines do the same? The crew was stellar, as always. I can't say enough about Hawaiian. They are my airline of choice. I will always fly them if I possibly can."
Ventajas: "Hawaiian provides clean planes and great, friendly service."
Ventajas: "Wonderful crew and they actually feed you and give you a complimentary glass of wine. It's nice to see airlines coming back to taking care of their passengers. The captain came on the speaker to let the passenger with a dog know he personally checked on their dog and reassure them all was well."
Ventajas: "Nothing was enjoyable the staff was rude and of zero help. the entire experience affirmed our decision to never use hawaiian airlines again."
Desventajas: "No vegetarian food option. Asked for coffee, was given tea."
Ventajas: "Service was fine."
Desventajas: "Delay at Honolulu because they had tto repair something on the brakes."
Ventajas: "Good in flight food and services."
Desventajas: "How come hawaiian airlines, who continually advertised moana and hire they sponsor the movie, but they don't offer it?! I was really disappointed."
Ventajas: "Comfortable, frequent drink service, actually served a meal."
Desventajas: "I wish they had internet available; we came in 40 minutes early and being able to let my pick-up know would have been invaluable."
Ventajas: "The courteous flight attendance."
Desventajas: "Food wasn't great but okay. At least they offered a meal which is nice on such a long flight."
Ventajas: "SMS update about changing departure time allowing for adjustment of pre departure"
Desventajas: ">3h delay due to crew rest need"
Ventajas: "Meal service offered in coach. Crew was very professional."
Desventajas: "Would prefer to have a United States carrier fly US planes (Boeing) not Airbus. One very positive step all airlines should take is to prevent the reclining of seat backs in coach. The space between rows is already very tight and becomes really uncomfortable when the seat in front of you is reclined."
Ventajas: "Hawaiian Airlines staff are very courteous and professional."
Desventajas: "The plane had mechanical issues which meant the flight was postponed till the next day. Therefore I missed my connecting flight to Dallas."
Ventajas: "Food was good! Hawaiian music and warm greetings got us in the vacation mood as soon as we boarded."
Desventajas: "Free movies on a 6 hour cross ocean flight would have been much appreciated."
Ventajas: "As above ..."
Desventajas: "Movie selection seemed kind of thin. My 'interactive' touch-screen video monitor was very user-unfriendly, requiring me to push quite hard and numerous times in order to make any selection. Finally got there but only after much repeated effort. Left a note on the monitor advising crew and/or maintenance of this malady, hoping they would provide a fix prior to further use. (Seat 20 G, Flight HA 26, on Sat. Sept. 24th)"
Ventajas: "on time departure and arrival at destination"
Desventajas: "too many people and I couldn't get a window seat. My only real complaint is against TSA and not you."
Ventajas: "International cost nothing but Domestic cost money. No cash allowed. What business model is that?"
Ventajas: "The extra comfort seat"
Desventajas: "The food"
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"
Ventajas: "You're one of the best airlines!"
Desventajas: "There were no blankets and it was cold. There were balances on my other flights but not this one."