Las sobrecargó muy amables, pero el abordaje estuvo muy desordenado y los asientos muy rígidos
Desventajas: "Terrible boarding process"
Ventajas: "Crew was friendly and professional."
Desventajas: "Luggage costs"
Ventajas: "All was good, also of note is the flight was not full"
Ventajas: "The staff at WestJet was very accommodating to me."
Desventajas: "Better snack choices"
Ventajas: "The crew did the best they could considering the delays."
Desventajas: "More information on the three-hour delay"
Ventajas: "The pilot got us to Toronto."
Desventajas: "Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!)."
Desventajas: "due to weather a pile of flights were cancelled, we had to call West Jet and get re-routed"
Ventajas: "The crew were nice."
Desventajas: "The flight was very delayed due to weather, which is fine. However, more information would have been really nice."
Ventajas: "buen avión, y buena actitud de la tripulacion"
Desventajas: "Limpieza en la cabina y baños"
Desventajas: "Flight was delayed two hours and not handled well by the airport staff. Boarding was a mess and disorganized. We were not kept informed of the reasons for delay."
Ventajas: "Flight was only delayed 20 minutes."
Ventajas: "I fly frequently and this is the first time I've travelled with West Jet. The big difference was the staff. Unlikely many airlines the West Jet crew - in flight and the ground crew - were all very friendly, helpful and actually seemed like they enjoyed their jobs. I called West Jet prior to checking in on-line and my call was answered within a minute by a real human who was so helpful. That's the polar opposite of so many airlines like Air Canada."
Desventajas: "The seats are too close together but that's not unique to West Jet. And the in flight crew was so helpful that it makes up for the lack of space."
Ventajas: "The boarding process was very unorganized."
Desventajas: "The 7:30 flight was canceled."
Ventajas: "Flight was smooth and landed 17 minutes earlier. Bags arrived before I was in front of baggage area."
Desventajas: "Poorly organized departure lines had plane boarding late, resulting in a long wait on apron for takeoff slot. Late arrival in Toronto meant waiting for a gate, and then customs delay due to multiple arrivals at once"
Desventajas: "Faulty weather radar on a stormy evening cancelled our WestJet PREMIUM ECONOMY flight. After deplaning and waiting for all passengers without checked bags to be rebooked, we eventually were on our way by car from LGA to JFK airport to meet a British Airways ECONOMY flight with only minutes to spare"
Ventajas: "WE HAVE SPECIAL NEEDS AND THEY WERE VERY HELPFUL TO HELPING USE WITH ARE NEEDS THANKS SO MUCH IT WAS A PLEASURE TO FLY WITH WEST JET CHEERS monica formosa and josephine formosa thankyou to all west jet employees such wonderful kind hearted people"
Ventajas: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Ventajas: "El Buen Servicio"
Desventajas: "Todo muy Bien"
Ventajas: "They delayed the flight by 5 hours but forgot to tell everyone. Customer service dealing with the delays was horrible."
Desventajas: "Terrible service"
Ventajas: "The flight attendants were so helpful ....I have a special needs child and they helped me all the way and made sure we were comfortable"
Desventajas: "Late leaving NYC but, I guess weather related"
Desventajas: "Los televisores del avión no funcionaban"
Ventajas: "Staff are very welcoming and helpful."
Desventajas: "Two worst landings I have experienced. Boarding is always chaotic on Westjet"
Ventajas: "staff very pleasent"
Desventajas: "delays cancelled flights"
Ventajas: "Crew and food"
Desventajas: "No tv and boarding was a mess"
Ventajas: "very nice staff. comfortable seats"
Desventajas: "no ice for drinks. would have preferred in flight entertainment on seat backs"
Ventajas: "I like the fact that there's a free snack even though its a short flighy. I love it! Cabin crew are so nice and friendly. Very accomodating. Im planning to go back to New York on September."
Desventajas: "- The unprofessional way the staff "sorted us out". Especially the lady at check-in. Our flight was from NY to Toronto and then connecting after a nine-hour layover from Toronto to London. On all flights, we got the seats in the middle of the aircraft allocated, which is challenging when you are on crutches. - The second flight to London was in a terribly old machine where the overhead compartments were not well equipped to accommodate my crutches. The only way they fitted was at the very back underneath all the luggage. So when I asked the flight staff to help me get my crutch to go to the toilet, as I could not get it myself, he asked: "do you really have to use it?". I considered that very rude! - The selling of the entertainment systems took forever, which meant that the food sale was very late. Almost 4 hours into the flight on an overnight flight is really late! Especially when people would prefer to sleep. Due to my medication, I had to wait for food, but it took forever. All in all, not the best experience"
Desventajas: "Snack options..."
Ventajas: "crewmembers were very nice"
Desventajas: "Huge delay with the flight with no explanation"
Ventajas: "The flight was on time, there was enough room for carryons in the overhead bins"
Desventajas: "I did not have any food or use the entertainment options so that’s why I scored them low as I don’t know how good they were."
Ventajas: "I received adequate notification for check in and updates"
Desventajas: "There was a slight delay though we managed to arrive on time"
Ventajas: "The flight attendance are always so humble and helpful"
Ventajas: "Gave me accommodations for the night and rescheduled my flight."
Desventajas: "Misinformed me about where to catch shuttle for the hotel. A representative told me I was to be given a free entrance to the flight lounge for the inconvenience and it was not approved."
Desventajas: "Flight was late to leave"
Ventajas: "Good crew."
Desventajas: "Waiting. But not West Jet:s fault.Winfy in LGA. Snow on the ground in YYZ."
Ventajas: "Very pleasant crew. Complimentary wine was a welcome surprise"
Desventajas: "Not applicable"
Ventajas: "Free booze"
Desventajas: "We were delayed by two hours and didn’t take off until 10 m which was a huge inconvenience"
Ventajas: "Seats and the crew"
Desventajas: "Checking in takes a long time"
Ventajas: "En general esta bien"
Desventajas: "No encuentro algo."
Ventajas: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Desventajas: "it was very good"
Ventajas: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Desventajas: "Everything was great"
Todo excelente y servicio de primera.
Distancia entre pasajeros muy buena con asientos libres entre cada dos. El entretenimiento a bordo nulo. Accesos wifi pero de pago. Toda la comida de pago.
Ventajas: "Amazing crew, fast boarding."
Desventajas: "Uninspired food. I was served the same meals 30 years ago."
Ventajas: "I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great."
Desventajas: "I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me."
Ventajas: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Ventajas: "Lo que me gustó que ma tripulación abrió la puerta trasera para que bajaremos xq estaba muy lleno"
Ventajas: "Vuelo cómodo. Espacio entre sillas suficiente se agradece"
Desventajas: "El premio del tíquets alto."
Ventajas: "Flight was fine...."
Desventajas: "....but departure wa delayed over an hour"
Ventajas: "On time. Arrive early. Smooth flight and landing."
Desventajas: "More meal options. Only chicken for dinner. I’m vegetarian."
Ventajas: "The movie section and food were very good"
Desventajas: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Ventajas: "My flight has been cancelled"
Ventajas: "All good."
Desventajas: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Ventajas: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Desventajas: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Ventajas: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Desventajas: "Seats itself uncomfortable for long flights. Boarding process could be better."
Ventajas: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Desventajas: "I had a middle seat."
Ventajas: "The crew was great and the food as well"
Desventajas: "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."
Desventajas: "No sabia cuando compre el boleto que esta era una linea aerea de bajo costo. No hay servicio a bordo"
Ventajas: "Muy bueno el sistema de entretenimiento a bordo"
Desventajas: "No sabia que cobraban todas las bebidas"
Ventajas: "Friendly staff. Great hot fresh bread! On time."
Desventajas: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Ventajas: "Excellent all around. Super smooth, friendly and fast!!"
Ventajas: "Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run."
Desventajas: "There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier."
Ventajas: "Internet not working. Horrible."
Ventajas: "It was a normal flight, only a few hours long. The crew was very nice."
Desventajas: "Once again, just some leg, and arm space issues but that's to be expected."
Ventajas: "Upgraded to business class"
Desventajas: "Flight delayed an hour & half"
Desventajas: "Un poco viejo el avión"
Desventajas: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."
Desventajas: "Missed my flight due to weather east coast"
Ventajas: "The airline is very professional and the crew were very courteous."
Desventajas: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."
Ventajas: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Desventajas: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."
Desventajas: "The flight arrived an hour late."
Ventajas: "Very good service with excellent entertainment. Nice smooth flight. An excellent value."
Desventajas: "Passport control in Copenhagen is too slow to allow for a 35 minute layover. We missed our flight to Stuttgart and had to go to the transfers counter. The service at the transfers counter was outstanding and they put us onto a Lufhansa flight. In the end we got to Stuttgart 5 hours later than planned."
Ventajas: "Even though I did not get the seat I paid extra for, it was a great flight."
Ventajas: "Igual a todas las aerolíneas regulares"
Desventajas: "Que sea una aerolínea promedio, sin valor añadido"
Ventajas: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Ventajas: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Desventajas: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Ventajas: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Desventajas: "I needed a gluten free meal and found it rather dry and unappetizing."
Ventajas: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Desventajas: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."
Ventajas: "The food and movies were good."
Desventajas: "Didn't have enough money to sit in a seat with leg room."
Ventajas: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Desventajas: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Desventajas: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Ventajas: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Desventajas: "Tight seats, lousy food, even for airplane food."
Ventajas: "Really pleasant flight. Excellent pilot, good crew."
Desventajas: "Nothing! This was one of my best flights ever."
Ventajas: "same as above"
Ventajas: "Excellent communication through email the few days before departures eg confirmation of flight,gate numbers ect. It was my first time with Kayak and will definitely not be my last."
Desventajas: "nothing !"
Ventajas: "A tiempo, avion relativamente nuevo, buen servicio"
Desventajas: "Asientos un poco chicos"
Desventajas: "The gate for boarding was not open till it was time to board. I do not know why they could not have us sit in the boarding area, we were standing for a long time."
Me cancelaron el vuelo por el tema de la pandemia. Pero la aerolínea ICELANDAIR me cambió el vuelo para otro país.
Ventajas: "The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch."
Desventajas: "On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination."
Ventajas: "Flight, once we got on one, was fine."
Desventajas: "The delay of the first leg from Chicago resulted in missing the Stockholm leg by minutes. They didn’t hold the plane, but told us if we ran, we might make it. The gate was closed when we got there. Also, apparently chicken sandwiches in Iceland contain shrimp, which I’m allergic to."
Desventajas: "Didn’t realize I was going to be charged $65.00 per suitcase. Checked three and that added$195.00 to my overall cost. The only thing we got on board was water everything else was a charge."
Desventajas: "It was very warm on the plane for the 6+ hours of flying, making it difficult to sleep or be comfortable."
Desventajas: "2 list bags"
Ventajas: "Crew was very nice. Flight was comfortable."
Desventajas: "Boarding was chaos"
Desventajas: "You could have told me ahead of time that it costs $95 to bring a suitcase on board"
Ventajas: "It was Delta Airlines"
Desventajas: "The first leg Chicago to Iceland was uncomfortable due to the seats for some reason. From Iceland to London seats were much more comfortable. Iceland employees are the most friendly and helpful airline people I have ever dealt with."
Ventajas: "Crew was not welcoming. Food was not good. Seats were horrible."
Desventajas: "All the above"
Ventajas: "Everything was on time , perfect"
Desventajas: "Don’t know"
Ventajas: "Overall nice service"
Ventajas: "On time departure and arrival Friendly staff Easy flight and good time of arrival"
Desventajas: "food for purchase"
Desventajas: "El vuelo salió 1:30 hrs tarde, trastornandome todo a mi llegada a Madrid"
Ventajas: "I like we had more room. How’s that possible for a shorter flight?!?"
Ventajas: "El personal muy bueno pero deberían ser los avisos en español y las películas también. Por lo demás muy bien. Gracias"
Ventajas: "Flight was fine. We fly economy and we know what to expect; all was fine."
Desventajas: "The late departure was not an issue for us; however the flight information board was poorly updated. Since we were connecting to a second Iceland Air flight, a nonissue. However those connecting to another airline with limited time would have been rightfully frustrated."
Desventajas: "Se retrasó mi maleta"
Desventajas: "That it said on my itinerary that I had economy class but then they still charged me $90 to check a bag. It didn’t say anywhere that my ticket was economy light. I would have bought my bag beforehand to save money but it was not clear at all."
Ventajas: "The fligth."
Desventajas: "The check_in"
Desventajas: "There was no food offered although I had a 6 hour flight from O'Hare to Reyjkavik , and then another from Reyjkavik to Berlin. Both flights were with icelandair"
Ventajas: "We sat on the tarmac in Reykjavik for several hours before leaving to London. It was cramped and uncomfortable. They should not have boarded that flight if it wasn't going to takeoff."
Desventajas: "It was not clear that the fare did not include checking a bag. For an international flight, it's hard not to check a bag. I ended up paying a lot more for the flights than I expected."
Desventajas: "The people at the airport itself are some of the most rude people I have encountered in all of my travels. Throwing my tray back at me while I was putting my shoes in it and saying “it’s not done, take it”. She bruised my stomach because I tried to stop it and grab it, and dumped my stuff, including a now broken camera. Very unprofessional and not necessary."
Ventajas: "The lights were off from start to finish so we could sleep the entire way. No unnecessary announcements to annoy. Loved there was a pillow and blanket on all the seats and water as you boarded. I didn’t not eat or drink, so no comments there."
Desventajas: "Entertainment lacked options."
Ventajas: "Service seamless,"
Desventajas: "Seats not the most comfortable in the world, could not figure out entertainment, wifi did not work"
Ventajas: "Icelandair has the most legit airline blankets of any airline, also they gave out individual water bottles on my longer flight, saving a lot of attend call time."
Desventajas: "The flight to Paris started boarding behind schedule, and the boarding felt rushed."
Ventajas: "No pillows or blankets in seats, had to get your own or ask."
Ventajas: "Flight rebooked fort they next day"
Desventajas: "Am waiting at hotel (only gave voucher for a single room for two people - my nephew and I). Room won't be ready until 14:00. We are exhausted from an overnight flight and have no where to go so we're stuck at the hotel. For several hours. I am tired and cranky."
Ventajas: "I liked the water bottle and blanket and courteous staff"
Desventajas: "It would have been nice to get a complimentary snack or meal since the flight is so long"
Ventajas: "I saw a lot of bad reviews and got nervous, but I had no trouble at all. I only wish they served food..."
Ventajas: "We safely arrived."
Desventajas: "The plane was only a 757, so smaller and more cramped. No food was served despite it being a 6+ hour flight. The screen in front of my seat did not work, but would not shut off. The seat next to me the headphones jack did not work. We were also late taking off and landing, making our connection very tight"
Ventajas: "Planes are nice. USB charge ports and entertainment is awesome."
Desventajas: "Boarding process needs more organization. It was basically a free for all."
Ventajas: "Quick boarding to minimize a delay. Good communication about the delay. Being handled a bottle of water upon boarding."
Desventajas: "Late departure, crew was scarce, paying for food and drink on an international flight."
Ventajas: "The flight was pleasant."
Desventajas: "The baggage check was a problem. Self check is at Keflavik airport is required. After printing the self check tags all of the baggage drop point systems failed for about 30 minutes. After repeated re-boots the systems would work intermittently. Initial check in to the gate took about 90 minutes."
Ventajas: "Enjoyed travel videos about Iceland that you could watch before arriving."
Ventajas: "The crew and check in were easy and fast in CHI. The flight was just fine - be ready for Icelandic first then English - fun experience for sure! The detailed information they gave about what to do about our next flight in Reykjavik was helpful and proactive. One stewardess on the flight even gave my wife a whole extra large bottle of water and said, "Anything for the new mother!" Good customer service and sensitivity."
Ventajas: "Nice flight crew and good customer service."
Desventajas: "Food wasn't included nor were any snacks, 2$8,$ I thought was a bit cheap for an international flight. Also, it wasn't the best selection for special diet people (I'm vegetarian and gluten free)."
Ventajas: "They had great menu options. Good price on alcohol if you want to drink also a really superb selection of spirts to choose."
Desventajas: "Small aircraft should not put three people to a row."
Desventajas: "Missed connection by a minute and got delayed ten hours."
Desventajas: "Doing things on time seems to be a concept they don't grasp; boarding seems to happen at the time they state for departure (but that isn't what your ticket says). Explain to me how you can have all your big flights departing at the SAME TIME? Gates are close together for big flights with very little seating area so people are milling about confused about which line is which and not wanting to sit on the dirty floors."
Ventajas: "Easy boarding. Delayed but arrived on time."
Desventajas: "No meal"
Desventajas: "It was delayed"
Ventajas: "The flight was smooth and quick. There was a lot of room on the plane."
Desventajas: "There was some confusion at the Iceland airport because there were two gates areas close together that provided a place to wait for a bus to take passengers to the plane. Our flight was delayed and there were no announcements until after it should have taken off. In the end, it was only delayed 50 minutes. There were people from another flight mixed in with our line and they nearly missed their own plane. It would have reduced stress to have more direction from the staff."
Ventajas: "The airline hospitality was very good. If our flight was on time the 40 minute connection would have been fine. Iceland airport is very small and easy to get throu."
Desventajas: "Our first plane didn't show up or have fuel, so we departed an hour and a half later. We missed the connecting flight in Iceland, but they already had us booked on another flight that day."
Desventajas: "No food and the movie selection"
Ventajas: "Uncomfortable plane."
Desventajas: "Non-smiling and unfriendly flight attendants in Business Class. A delayed bag had all my fiancés clothes. Bag was supposed to be delivered next day, but it may take 3 days. Icelandair staff are not making it a priority. Very long wait times on their customer service number too."
Ventajas: "Crew was relaxed and kind."
Desventajas: "Delayed boarding. We left an hour late which resulted in a sprint through Reykjavik and missing luggage when i arrived at my final destination."
Desventajas: "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."
Ventajas: "Fue un buen viaje, puntuales y tuvieron cortesia a la hora de acomodar a las personas"
Desventajas: "Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate."
Ventajas: "Tripulación amable"
Desventajas: "Comida, algún regalito para los niños, no cobrar las cervezas, x lo menos una x el retraso, vino para comer"
Desventajas: "El embarque un desastre"
Ventajas: "Good food"
Desventajas: "We arrived late to Dublin because of weather and we’re going to miss our connection to Leeds so they rerouted us via Manchester but our bags, though tagged “Rush” did not make it on the new flight and we were without them for five days! we still had to get to Leeds so we had to pay for train tickets"
Ventajas: "Quick boarding, kind crew"
Desventajas: "All food and drinks for a cost. I had to run to make it to my gate which was quite a distance and a shuttle ride away."
Ventajas: "Crew was very nice"
Desventajas: "When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f"
Ventajas: "Crew was amazing, someone had found my passport and turned it in to a crew member."
Ventajas: "Crew was amazing. Polite and friendly."
Desventajas: "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."
Desventajas: "Dublin airport - huge lines foe transfers"
Desventajas: "Food alright"
Ventajas: "Boarding was quick and easy. The flight staff was friendly and efficient"
Desventajas: "Food was not good. The plane arrived late, as a result we missed our connecting flight."
Desventajas: "This was not a British Airways flight. They should have done a better job of communicating that. I wasn't informed until I tried to check in online 24 hours before my flight."
Ventajas: "The flight did get us from Dublin to Rome"
Desventajas: "I asked an agent at the desk at the gate if we could bring our carry on luggage and a backpack onto the plane. She said of course. When we actually got to the desk to check in another agent made us check our bags. Ours was the only luggage at the bottom of the stairs in dream the plane. There was plenty of storage space in the bins by our seats. We did not appreciate yes. In addition, I had to throw out a perfectly good cup of coffee because they would not allow it on the plane. Come to find out that they don't offer anything complimentary. You must pay for everything including coffee and soda. I have never flown on an in airline like this. I did not find the flight attendants particularly friendly as well."
Ventajas: "Plane, crew"
Desventajas: "Boarding agent took too long to load the plane which caused a delay which ultimately had us miss our connecting flight Didn't like that Aer Lingus didn't wait for us at Dublin when they knew we were going to be a few minutes late"
Ventajas: "Almost everything was good. Friendly crew, easy boarding, safe flight even with lots of air gusts (thanks to the pilots!)."
Desventajas: "Whatever fare Kayak provided was the worst seat (last row next to bathrooms). I wouldn't book through Kayak again and instead would go through the airline directly."
Ventajas: "Flight was ok."
Desventajas: "No free food or drink service."
Desventajas: "The chairs are so uncomfortable!"
Ventajas: "Los retrasos en los dos vuelos ida y vuelta, deberían compensar de alguna forma el incumplimiento de los horarios."
Desventajas: "Deberían dar algún snack ya que el precio no es barato para no poder darlo. No lo recomiendo"
Ventajas: "Blankets and earphones provided."
Desventajas: "Couldn’t checkin at British Airways; there needs to be better signage at desk. Flight was delayed and we almost missed connection. Seat would not tilt back."
Ventajas: "1. Friendly staff 2. Good food on the plane"
Desventajas: "The cost of luggage - unfreaking real to have to pay for first suit case when flying overseas and they at a cost of $100 per item!!! Definitely not recommending this airline to my friends unless they are only taking carry-on luggage. The cabin room was more cramped then usual also but it was ok."
Ventajas: "The crew were very professional and courteous"
Desventajas: "No USB ports and no way to plug in one's personal earbuds. Sounds quality on the airline supplied earbuds was horrible. Gave up on the entertainment offerings and watched movies I had stored on my iPad. And really the worst food I've ever had on a flight."
Desventajas: "The most uncomfortable plane that I have travelled on. Seat - unbearably uncomfortable. Toilet falling apart, parts of seats falling off."
Desventajas: "Free-for-all boarding was less than ideal. Boarding by seat rows as on Boston to Dublin flight would have been better."
Ventajas: "on time"
Desventajas: "food is expensive and the drinks are robbery"
Ventajas: "Seats and service was excellent. Flight was on time and very organized."
Desventajas: "I bought a BA flight because I am oneworld premium member. However, I learnt the flight was operated by Aer Lingus after I bought the ticket and I had no benefits."
Ventajas: "The plane was night. The flight was exceptionally smooth. The crew was very pleasant."
Ventajas: "Dublin airport is cold. Security between plane in correspondance area to crowded and unnecessary."
Desventajas: "The good part was that I paid for what i received. So anyway why do I complain."
Ventajas: "Flight made great time! Boeing 757 was disappointing as it felt extremely crowded."
Desventajas: "Flight attendants were not very friendly or helpful (except the one in first class that help us out when needed). Never was asked for additional beverage and no extra with dinner."
Ventajas: "check in was efficient."
Desventajas: "purchase of beverages; lack of understanding food schedule"
Desventajas: "It was like squeezing everyone into a cattle truck and airport crew double book seats of a few passengers on a full flight so there was confusion on board"
Ventajas: "El vuelo salió 40 minutos tarde"
Desventajas: "Asientos normales"
Desventajas: "Flight was delayed and ultimately canceled. what a chaotic experience coming and going to Ireland. poor service and customer relation"
Desventajas: "Not even free water"
Desventajas: "We arrived at Dublin airport two hours before our flight--as instructed--and had to enter an enormous line. Finally, we were instructed to leave the line after almost an hour and a half and were then informed that our tickets had been sold to someone else (we were bumped!). Aer Lingus tried to "normalize" this by explaining that they always "overbook" by 10%. How irresponsible! Instead of arriving in Paris at 4:30 PM (a direct flight) we had to take a flight to London and then to Paris and arrived at 11 PM exhausted (the bus service to Paris had closed down and we had to take a taxi). We will never fly Aer Lingus again. Aer Lingus created the long line to create this very situation!"
Ventajas: "The in-flight experience and service."
Desventajas: "The fact that my luggage did not initially transfer from the first leg of my trip to the second leg of my trip. I received my luggage by the end of the day, but it was somewhat inconvenient to not have a lot of my personal effects for several hours."
Ventajas: "The flight was so short that the food and entertainment part of this survey are. It applicable. They did serve food for purchase though and they had some good choices"
Ventajas: "I got home"
Desventajas: "Lingus lost my wife and my luggage along with 20-25 other passengers. It took two days to get out baggages back and cost me a bunch of money, time, headache & hassle."
Desventajas: "The customer service did not help at all."
Desventajas: "I remember Aer Lingus being a quality airline that treated passengers well. Now charging for tea and water, and exorbitant fees for bags? Felt like Ryanair. If I want to feel like bottom of the barrel I'll just take them next time!"
Ventajas: "The flight attendants were friendly and helpful. We appreciated being able to preorder better meals. Good selection of in-air movies. Sitting anywhere for almost 7 hours is no fun but it could have been much worse."
Desventajas: "Small seats. My tray table wouldn't stay up."
Desventajas: "No free snacks or drinks. I expected at least water and a small snack."
Desventajas: "The flight was cancelled"
Ventajas: "Crew was friendly"
Desventajas: "No entertainment and no snack I don't believe"
Desventajas: "Added 12 hours to my trip and had to rebook on another airline for the second leg. The crew was unapologetic after sitting on the tarmac for three hours. Terrible airline"
Ventajas: "Food, movies, snacks"
Desventajas: "You can't get a seat assignment until you check in at the airport. I ended up in the very back row, right in front of the galley for a 7 hour flight. No sleep for me."
Ventajas: "Todo 10 puntos"
Desventajas: "La comida a Bordo"
Desventajas: "La puntualidad"
Desventajas: "No es cómodo"
Ventajas: "Todo perfecto."
Ventajas: "i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems"
Desventajas: "The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving."
Ventajas: "El asiento era confortable"
Desventajas: "La comida"
Ventajas: "Crew was helpful and charming. 10 out of 10."
Desventajas: "Comfort is terrible. Seats are very small, space is terrible even in the "comfort" area."
Ventajas: "Puntualidad organización embarque y amabilidad de personal"
Desventajas: "Comodidad asientos, y entretenimiento"
Desventajas: "Serviço de bordo"
Ventajas: "La atención prestada. El espacio entre asientos puede ser una tortura en un viaje de más horas"
Desventajas: "El refrigerio, un puñado de microscopicas galletas tiene gusto a poco"
Ventajas: "La puntualidad"
Desventajas: "Comida, entreteniemiento"
Ventajas: "La atención de la tripulación fue sobresaliente. Muy amables y sociables. El personal de cabina estaba muy interesado en que mi esposa y yo nos sintiéramos a gusto"
Desventajas: "Si pueden poner algo de entretenimiento sería bueno."
Ventajas: "Reliability of schedule"
Desventajas: "Had to wait in line to check in because I couldn't check in online, in the app, or at the self check in kiosk."
Ventajas: "Excelente la atención la recomiendo 100%"
Desventajas: "Que gol no me permitio comprar maleta.factura con anticipación tuve que pagar 2 veces 120 R"
Ventajas: "Los vuelos se retrasaron."
Ventajas: "Atención, servicio."
Desventajas: "Orden al abordaje, más amplitud en límite de kilos al documentar."
Ventajas: "En general todo muy bien. La tripulación muy atenta."
Desventajas: "Ordenar el abordaje al avíon"
Ventajas: "Todo muy bien."
Desventajas: "El vuelo salió con una hora de retraso, avisaron a último momnento. Cuando en las aplicaciones ya habrían confirmado el atraso."
Ventajas: "Todo bien, menos más que también se demoró Dino perdíamos la conexión."
Desventajas: "Not remarkable at all. Terrible food."
Desventajas: "All good"
Ventajas: "Cabin crew amazing"
Desventajas: "That fly late 30 minutes"
Ventajas: "El vuelo tranquilo."
Desventajas: "El personal no esta predispuesto a ayudar a extranjeros que no entienden idioma portugues. Muchos problemas para embarcar, perdimos el vuelo, tuvimos que tomar otro mas tarde y nos cobraron la diferencia. En general muy mal GOL...."
Ventajas: "Nada porque no nos permitieron viajar"
Desventajas: "No entendíamos como hacer el chek in electrónico, puesto que no teníamos un código que pedía el sistema, nos enviaron a averiguar en varios puestos, hasta que cuando obtuvimos el mismo, ya habían cerrado el vuelo, y no nos dieron la posibilidad de viajar, luego había un vuelo a las 21 hs que nos querían cambiar cobrando la diferencia y no fue posible porque querían que ustedes autoricen el cambio y no fue posible comunicarme tampoco con ustedes. En definitiva, mañana viajamos con otra aerolíneas y vamos a pagar todo el costo de nuevo. Muy mala experiencia, mal trato de parte del personal de Gol."
Ventajas: "La comida"
Desventajas: "Muy poco espacio.. imposible moverse.. muy incomodo."
Desventajas: "Necesito informacion . Tuve que pagar mis vuelos nuevamente en caja ya que no estaba pagdaa la reservacion por la empresa encargada . Necesito el reembolso del cobro por la empresa ya que no se hizo valido en el chek in en sao paulo"
Desventajas: "Espaço conforto não merece esse título."
Ventajas: "- Comfortable seat and clean aircraft at a reasonable price & time - On-time"
Desventajas: "- Kayak displayed that 1 checked bag was included in fare when it was not"
Desventajas: "EL vuelo salió demorado mas de 40 minutos"
Ventajas: "La novedad de la APP de entretenimiento on line."
Desventajas: "Sólo accedés al entretenimiento por tus propios dispositivos. La APP debería ser una alternativa y la aerolínea contar con al menos, un plug para recargar las baterías en cada asiento. Una aerolínea de bandera necesita mejor servicio. El costo de un vuelo internacional con menos prestaciones que un bus ejecutivo . Comida: 2 sand de miga!!!"
Ventajas: "La premium de gol y el avión muy bueno"
Desventajas: "La sala de espera en porto seguro"
Ventajas: "El check-in es ágil y el abordaje sin problemas. Los vuelos son muy puntuales, sin retrasos o demoras significantes. Los aviones mas nuevos son muy lindos, con internet y cargadores en los asientos. El vuelo es agradable. Los asientos cómodos."
Desventajas: "Sólo tuvimos la oportunidad de usar un solo avión de los nuevo. Los otros, tanto a la ída como a la vuelta eran aviones con poca o ninguna tecnología. La comida es muy pobre, el servicio a bordo deja bastante que desear. Si se quiere algo más, está a la venta y es bastante caro. No se ofrece si quiera un menú básico, solo dan snacks y bebida. Los asientos Gol-confort no valen la pena, son caros y el espacio no es considerablemente mayor y no tiene ningún otro beneficio."
Ventajas: "Space between seats"
Desventajas: "Lack of food options"
Desventajas: "Solo dan agua simple. Nada más."
Ventajas: "No primeiro trecho que fiz (Salvador - Congonhas) a aeronave era nova e bastante confortável. O voo chegou ao destino em menos tempo do que previsto."
Desventajas: "Enquanto o embarque está ocorrendo o ar condicionado fica desligado na aeronave, o que provoca muito calor no ambiente. Lembrando que o processo de embarque normalmente demora um tempo razoável."
Ventajas: "Todo ok con gol"
Desventajas: "Los adultos que viajaron niños se Portaban peor que sus hijos."
Desventajas: "solo te dan agua y galletas , ni un cafe te ofrecen . venden uno de 4 reales , horrible."
Desventajas: "En el vuelo de Curitiba a Foz Iguazu, algo paso con el avión en el momento del descenso, porque me comenzaron a dar dolor los oídos de una manera muy profunda como que algo me apretaba y así también me comenzó a doler la cabeza, en el dia de mañana voy a ir al medico porque siento que no escucho como antes y estoy con dolores de oído desde ese vuelo."
Ventajas: "Very clean, orderly boarding"
Desventajas: "Need more instructions on boarding in English"
Ventajas: "Había Internet gratis!"
Ventajas: "Early departure and comfort and friendliness"