No electrical plugs or USB plugs. No lounge at KKC airport.
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Desventajas: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Ventajas: "On time, clean smooth ride. Landed early!"
Ventajas: "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
Desventajas: "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
Ventajas: "Good and being on time"
Desventajas: "So far so good for its price"
Ventajas: "Lovely people. Lovely service. Good food."
Ventajas: "Great services"
Desventajas: "Great seat and smooth flight"
Desventajas: "Entre todos las compañías en que volé en este viaje, considero que es la que ofrece mejor servicio"
Ventajas: "Super cool light meal in a little bag. Best budget airline I have flown."
Ventajas: "Seamless boarding and deviating."
Desventajas: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Ventajas: "Nothing apart from kind crew"
Desventajas: "Food was really not good at all! Very poor The inside of plane was not clean!"
Desventajas: "Nothing negative"
Ventajas: "Great flight on Thai Smile."
Ventajas: "love the food"
Ventajas: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Desventajas: "There wasn’t any tv to watch and not by way of magazines either."
Desventajas: "Getting our bags took a long time"
Ventajas: "Good services"
Desventajas: "Good service and comfortable"
Ventajas: "Easy to book, travel and get around with."
Desventajas: "The on board snack isn’t great."
Ventajas: "The relaxed atmosphere and attentiveness of the flight attendants"
Desventajas: "The distance of the terminal to the aircraft"
Ventajas: "Seats were comfy and staff helpful and nice."
Desventajas: "$60 charge for 10 kilos overweight limit. This is terrible."
Ventajas: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Desventajas: "Loved everything"
Ventajas: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Ventajas: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Ventajas: "We arrived safely"
Desventajas: "They kept canceling flights. Bad service would not fly again."
Ventajas: "smooth as silk"
Ventajas: "friendly, professional crew"
Ventajas: "Friendly staff through every step of the way."
Desventajas: "Vegan food options would be a wonderful addition. Everything else was great!"
Ventajas: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Desventajas: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Ventajas: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
Desventajas: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
Ventajas: "On boar meal was great. Customer service was outstanding!"
Desventajas: "They don't offer more flights!"
Ventajas: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Desventajas: "Nothing that I can think of."
Ventajas: "Awesome service, great staff, amazing trip"
Ventajas: "Good flight, reasonable price"
Ventajas: "Very flight and check-in process"
Ventajas: "Aircraft size was big for short haul"
Desventajas: "Not much to dislike"
Ventajas: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Desventajas: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Ventajas: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Desventajas: "Food was with meat."
Ventajas: "Such an amazing experience! From start to finish!"
Ventajas: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Ventajas: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
Ventajas: "Our flight time itself was changed to a couple of hours later. We got notified the night before so we could make plans accordingly. In addition staff took good care of customers and helped with onward bookings etc. we were all given vouchers as well"
Ventajas: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Desventajas: "plane was 30- 45 minutes late leaving BKK and about 20 minutes late leaving KK"
Ventajas: "Very clean and comfortable. Super friendly cabin crew."
Desventajas: "Somehow the main handle on my baggage on wheels was damaged"
Ventajas: "Friendly crew, tasty small meal, not new but well maintained cabin"
Desventajas: "Slightly dated cabin"
Falta de informacion del retraso del vuelo. Mala atencion a los pasajeros
Ventajas: "Quick and easy boarding and very friendly crew"
Desventajas: "Nothing really. For a no-frills flight, it was a great value"
Desventajas: "Not too much delay as usual"
Ventajas: "Excelente tripulación"
Desventajas: "If seats could recline or have a pillow maybe."
Ventajas: "Smooth boarding"
Desventajas: "Leg room"
Ventajas: "On time departure"
Desventajas: "Bigger aircraft"
Desventajas: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Ventajas: "La calidez de la tripulación"
Desventajas: "Entretenimiento y tamaño de los platos que se pueden comprar a bordo."
Desventajas: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Ventajas: "Everything was good ..."
Desventajas: "... we were just a little bit delayed."
Desventajas: "Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person."
Desventajas: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Desventajas: "A pesar de ser un vuelo low cost, en los otros te dan agua, acá nada, todo lo tienes que comprar y el vuelo en general es de compras de comida, bebida y productos de dutty Free."
Ventajas: "Delayed 2 time"
Ventajas: "We arrived safe"
Desventajas: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Desventajas: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Ventajas: "El check in online y el aeropuerto súper rápido"
Desventajas: "Las demoras de la aerolínea"
Ventajas: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
Desventajas: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
Desventajas: "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
Ventajas: "The aircraft was very clean!"
Desventajas: "2 months travel in SE Asia, 11 flights , 7 airlines. Only this flight did they want to charge hundreds for our luggage. They brought it down a bit but still cost more tha the tickets."
Ventajas: "En general nos gusta mucho Air Asia"
Desventajas: "Q no nos solucionaron un problema q tuvimos en Kuala Lumpur. Nadie fue capaz de darnos una solución. Perdimos la noche en el hotel de Kuala Lumpur"
Ventajas: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Desventajas: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Desventajas: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Ventajas: "friendly cabin crew"
Desventajas: "delayed flights"
Ventajas: "very affordable fare"
Desventajas: "No beverage even water. Bring your own water"
Desventajas: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
Ventajas: "El personal atento."
Desventajas: "El vuelo de ida salió con 40 min de retraso y el embarque sin manga es bastante engorroso con las maletas de mano y niños."
Desventajas: "inclusive me cobraron por una maleta de 9kg más de USD$100"
Desventajas: "Flight was delayed."
Desventajas: "Para hacer check in me daban diferentes indicaciones y tarde mujo"
Desventajas: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Desventajas: "Almost impossible to request wheel chair service for elderly even if we are willing to pay for it. Any add-ons or extra services come with unreasonably hefty (and hidden) price tag. I would absolutely avoid flying AirAsia at all cost in the future."
Ventajas: "Surprised to see t&Co coffee is serve, good n keep it up Flight is early 20mins on reaching kl! Very good"
Desventajas: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ventajas: "We had 30 minutes delay for a passenger to clear the immigration issue."
Desventajas: "Nothing special."
Desventajas: "They lost a passenger after the boarding pass was presented. Seems impossible but they managed it They charge you for luggage but only allow you 15 kilograms which is too little for a standard suitcase"
Ventajas: "Everything was there"
Desventajas: "Flight was delayed"
Desventajas: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Ventajas: "Absolutely nothing."
Desventajas: "Everything. Upon check-in we were informed that we were not permitted to bring any checked luggage without paying for it. The amount they quoted us for two bags was nearly $800 CAD and more than twice the cost of the ticket!"
Desventajas: "Baggage Fees It seems as if this is not an unusual complaint. Maybe the airline should reconsider their policy in a gesture of customer service rather than an opportunity to deceivingly charge exorbitant fees."
Desventajas: "I was charged $84 at the airport to check my bag. I have not flown with Air Asia in years and I did not remember that I would not be able to check my bag for free, let alone have to pay $84. I was shocked and disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. I will spread the word to others that Air Asia is dishonest and should be avoided at all costs."
Desventajas: "El vuelo se retrasó 14 horas por problemas técnicos, pero los empleados decían que eran normales. Tuvimos que comprar otro vuelo de otra compañía para llegar a tiempo a Kuala. La compañía no paga por un retraso de 14 horas, es increíble. Además, en el billete electrónico que recibimos de Kayak no había información sobre el equipaje, así que tuvimos que pagar 72€ en el aeropuerto. En definitiva, un desastre tanto por parte de la compañía como de Kayak. Creo que nunca volveremos a utilizar Kayak para comprar un vuelo a través de ellos."
Desventajas: "Vuelo con retraso, cabin crew poco amables y cuando compre el billete agrega maletas y luego tuve que pagar"
Ventajas: "There is no tv and there is internet but no place to charge your phone or tablet, so in a 4 hrs flight the Internet service is useless cause in 1 hour the battery will just go down. I ordered the food and the chicken was cold. For boarding, they should call by row and not having everyone lining up. The crew was nice and the girl at check in very helpful."
Desventajas: "They cancelled the flight on Thursday and did not send me the refund."
Desventajas: "It wasn't that we had to buy allowances for luggage ahead of time. So we were checking in, we ended up paying a little over 2000 HKD (~$280 USD) just for luggage (50kg). Needless to say we were pretty pissed about it. As long you are careful though with this point, it is just any airline."
Ventajas: "crew followed covid-19 protocol very well"
Ventajas: "Muy puntual. Check in rápido. Comida - de pago- correcta. Asiento en salida de emergencia - extra precio-- amplio"
Desventajas: "Que no se retrasarán los vuelos"
Desventajas: "Easy quick flight. Excellent boarding and flight also."
Ventajas: "Crew were friendly, flight was on time"
Desventajas: "They forgot one of my meals."
Desventajas: "Cuando llegamos al Check no teníamos todos lugares separados...cómo viajamos con nuestros hijos menores de edad tuvimos q negociar que no nos cobrarán para sentir juntos....."
Ventajas: "Good quick Comfortable flight"
Ventajas: "Salida a tiempo"
Desventajas: "Ofrecer aunque sea algo de beber"
Desventajas: "Luggage charge is annoying and that there was NO Refreshment offered!"
Ventajas: "Es bonito el color rojo"
Desventajas: "Caro e impuntual."
Ventajas: "It was good"
Desventajas: "Nőt enough place"
Ventajas: "Check in was fast"
Desventajas: "The plane was suppose to leave at 9:45 and at that time we started getting into the plane, the sits are to close together, they don’t even offer water I think the least they could offer is water, we arrived 12 pm and the currency exchange stores and bus terminal shuttle were closed and I had to pay more with us dólars and too much. 800 bahts to get to my hostal"
Desventajas: "30 minutos tarde"
Ventajas: "Todo rápido y buen servicio"
Desventajas: "The ticket agent didn’t book us all the way through to Siem Reap."
Ventajas: "The service and overall flight experience with Thai AirAsia was superb."
Desventajas: "There was absolutely nothing that I disliked about the flight - really great overall!"
Ventajas: "Llegamos muy rápido,15 minutos antes de la hora estipulada."
Ventajas: "La atencio delivers personal, la distance entre asientos, la peocupacion port Los pasajeros"
Desventajas: "Question no se purse pager Los consumes con tsrjeta de credito"
Desventajas: "Muy poco espacio entre asientos, a pesar de que pague por mejores asientos en el aeropuerto, igualmente malos."
Ventajas: "Vuelo de bajo coste correcto no se puede pedir más"
Desventajas: "Nada a destacar"
Ventajas: "Swift easy boarding and departure"
Desventajas: "Seats cramped Expensive simple food No complimentary drinks No entertainment"
Desventajas: "30 minutos tarde"
Desventajas: "El avión huele horrible, además del olor de la comida"
Desventajas: "No me despertaron para darme la comida"
Ventajas: "El servicio es normal cómodos los asientosm"
Desventajas: "Salí tarde y no daban explicaciones"
Ventajas: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Ventajas: "Food was decent"
Desventajas: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
Ventajas: "Salimos y llegamos En hora y el personal muy amable"
Desventajas: "El entretenimiento podria mejorar teniendo mas películas dobladas al español."
Desventajas: "They cancelled my trip, did not have a 24/7 customer service line, and then un-cancelled the trip two hours before departure so that I didn't have enough time to make it to the airport. Will update review depending on whether they refund my money for the trip."
Ventajas: "El vuelo salió en tiempo y forma"
Ventajas: "All went okay"
Desventajas: "Small seat pitch, only 29 inches"
Ventajas: "The plane didn't crash"
Desventajas: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
Ventajas: "Punctual flight"
Ventajas: "We boarded quickly. It was cheapish."
Desventajas: "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
Ventajas: "Cheap and eas."
Desventajas: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
Ventajas: "I booked 2 seats together by the window, and instead got two aisle seats. They would not reseat us at check in even though there was plenty of room on the flight. Mediocre food."
Ventajas: "The crew was efficient for getting everyone settle and take off in no time!"
Desventajas: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Ventajas: "Good food warm service"
Desventajas: "Do not even give you water"
Desventajas: "i somehow got sent to the wrong city where i thought i booked"
Desventajas: "extra charge for luggages no water on flight"
Ventajas: "Good price Just be aware that baggage chgs add up"
Desventajas: "baggage charges"
Ventajas: "Flight was good"
Desventajas: "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
Desventajas: "Flight departed 30 minutes late. No water or drinks included. I understand meals or snacks but not even water?"
Ventajas: "Recibes exactamente lo que pagas. Los asientos no son incomodos, el abordaje es como en cualquier otro avion de bajo costo. Justo lo que esperaba, fue un buen vuelo."
Ventajas: "Very friendly crew!"
Desventajas: "Zero legroom"
Ventajas: "The plane laced"
Ventajas: "Checking two bags cost us US$100! Water was not free!"