Ventajas: "Staff upgraded me both ways to an emergency exit row with more leg room."
Desventajas: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Ventajas: "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
Desventajas: "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
Desventajas: "Inconsistent entertainment system"
Desventajas: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Ventajas: "Staff was very hepful and attentive. Nice people working"
Desventajas: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Ventajas: "Comfortable seats. Excellent and courteous, and friendly service."
Desventajas: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
Desventajas: "Korean Air is amazing but Flyus.com is horrible."
Ventajas: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ventajas: "It was our first international flight and everything was fine."
Ventajas: "Sat on the runway for 40 mins with no explanation"
Desventajas: "Delayed flight"
Ventajas: "flight crew service and timeliness of the flight, email update on flight status"
Desventajas: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
Desventajas: "High chance of getting delay, this is mostly because of the nature of Korean air."
Ventajas: "The comfortable aircraft and its services"
Ventajas: "Smooth boarding"
Desventajas: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Desventajas: "Delayed flight"
Ventajas: "Excellent movie selection."
Desventajas: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
Ventajas: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Desventajas: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Ventajas: "very accommodating for handicap"
Ventajas: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Desventajas: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Desventajas: "The seat is small"
Ventajas: "The plane was clean and the staff was great."
Ventajas: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Desventajas: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ventajas: "Excellent Service super"
Ventajas: "First class on Korean long haul does not disappoint!"
Desventajas: "Nothing not to like"
Ventajas: "food selection & crew courtesy"
Ventajas: "Service was great"
Desventajas: "Cleanliness - not as clean as outgoing flight"
Desventajas: "I can't flight. What happened?"
Ventajas: "The service provided was of a high standard. See the comments mentioned above,"
Desventajas: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Ventajas: "Food. Polite crew"
Desventajas: "Not enough movie options"
Ventajas: "It was very good and I am exciting to get back with Korean air too!"
Ventajas: "Great service and decent food, clean new plane!"
Ventajas: "Timely and professional services,well polite and corteous staff"
Ventajas: "see above"
Desventajas: "Would love more Movie and TV options, especially light of the length of the trip"
Ventajas: "Service was very good"
Desventajas: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Ventajas: "the food was excellent"
Desventajas: "I was upset with the lack of live television/satellite channels."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "There was loads of entertainment during flight , food was great and crew was friendly."
Ventajas: "Food was good but breakfast omelet was barely warm."
Desventajas: "Need more room on such a long flight. Also, more movies and TV episodes."
Ventajas: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Desventajas: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Desventajas: "Boarding and long waiting time after arriving at the airport"
Ventajas: "Attentive service from flight staff 2 meal service each way in economy"
Ventajas: "Everything was good overall"
Desventajas: "I would like more movie and tv options"
Ventajas: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ventajas: "The take off and landing. Pilots are very good."
Desventajas: "The restroom lacks basic tissue and paper cups."
Ventajas: "The crew was very respectful and nice"
Desventajas: "More movie selections"
Desventajas: "The turbulence was terribly frightening."
The staff was great. The food really wasn’t good
Ventajas: "The crew is usually really good."
Desventajas: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Ventajas: "Serve customers with a smile"
Desventajas: "Better tasting meal packages served at economy cabin"
Ventajas: "Crew was amazing"
Ventajas: "Very cramped seats"
Ventajas: "Food, Entertainment."
Desventajas: "Harder than usually landing"
Ventajas: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Desventajas: "Excellent service"
Ventajas: "Great service always smiling, flight on time, overall a great way to fly."
Ventajas: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Desventajas: "Economy is still tightly packed with limited leg room considering the distance traveled."
Ventajas: "Short flight"
Ventajas: "The flight attendants were nice, attentive and joyful!"
Desventajas: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Ventajas: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Desventajas: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Ventajas: "Very organized"
Desventajas: "Seats could be a bit more comfortable in premium economy"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Staff was polite and accommodating"
Ventajas: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Ventajas: "Everything was good"
Desventajas: "No complaints"
Ventajas: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Desventajas: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Ventajas: "Great experience"
Desventajas: "Seating arrangement was bad"
Ventajas: "wide seats. great service. on time."
Desventajas: "food was not as good as one would expect."
Ventajas: "The food is very good in economy. Large screen tv gor movies and games."
Desventajas: "all was good, nothing bad"
Ventajas: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Ventajas: "Ontime, airline stewards were excellent and tv entertainment very good"
Desventajas: "Too salty Hindu non veg meal"
Ventajas: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Desventajas: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Ventajas: "Excellent service & comfort"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Great service"
Desventajas: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ventajas: "Best serves ever will fly every time"
Ventajas: "Love the service at Singapore Air. Very attentive and accommodating."
Desventajas: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ventajas: "Neat & clean flight.good cabin crew members.good service."
Desventajas: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Desventajas: "Headphones were not functioning properly"
Ventajas: "Excellent experience as usual by SIA."
Desventajas: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Desventajas: "Extremely cramped flight in regular Economy."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Desventajas: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Crew was attentive and nice."
Desventajas: "Cabin was beat up and worn out."
Ventajas: "everything great, every time again"
Ventajas: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Desventajas: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Ventajas: "The flight experience was pretty great overall.."
Desventajas: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Ventajas: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Ventajas: "Crew and staff were great and accommodating."
Ventajas: "Service is good even in economy class."
Desventajas: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Desventajas: "Supper was very average , one slice of pizza , that’s it"
Ventajas: "The crew was very friendly and attentive."
Desventajas: "Can’t think of anything"
Ventajas: "No thank"
Desventajas: "If the assigned seat reclined. I had to Move to a different seat which Worked."
Ventajas: "Our luggage missed the connection but the situation was well handled"
Desventajas: "The plane was old but the flight was inexpensive"
Ventajas: "we had extra legroom travelling with an infant"
Desventajas: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Ventajas: "Cool and excellent service."
Ventajas: "The timeliness of the boarding and flight takeoff"
Desventajas: "The landing. Seemed a little rough"
Ventajas: "The people at the check-in desk."
Desventajas: "A light snack and drinks would have been good. Even just water."
Ventajas: "The flight was on time."
Desventajas: "Bathrooms could be cleaner."
Ventajas: "Tripulación muy bien"
Desventajas: "El sabor de la comida no estuvo muy bueno"
Desventajas: "Creaky seats in business class, below average selection of inflight movies and food that was substandard. This was a very oddly configured A330 with the seats in business way too close to each other. Every time they make an announcement you have to deselect whatever you were watching again."
Ventajas: "cabin crew very friendly and professional"
Desventajas: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Ventajas: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Ventajas: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
Ventajas: "I was surprised to board an A380 to fly from KUL to BKK"
Desventajas: "In Bangkok we had to get off on the field to board a bus"
Ventajas: "Friendly crews"
Desventajas: "Seat allocation was not proper for maximum comfort as flight wasn’t full"
Desventajas: "For 50 min flight we waited 45 mins in taxi"
Ventajas: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Ventajas: "Can’t find anything good."
Desventajas: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Ventajas: "The crew was nice."
Desventajas: "Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!"
Ventajas: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Ventajas: "The early arrival, and the service"
Desventajas: "Nothing really"
Ventajas: "Everything flowed smoothly."
Desventajas: "It would have been nice to have inflight entertainment within our seatbacks."
Ventajas: "Nothing at all!"
Desventajas: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."
Desventajas: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"
Ventajas: "This was a comfortable flight with nice staff and great food and entertainment choices"
Desventajas: "No 12 1/2 hour flight can be ideal but this was good deal."
Ventajas: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Desventajas: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Ventajas: "Massage chair, very relaxing for long hour journey"
Ventajas: "Efficient check in"
Ventajas: "Good entertainment system."
Desventajas: "Food was only one choice - fish (not tasty)."
Ventajas: "Flight was efficient & comfortable. Crew was friendly & helpful."
Desventajas: "Two people on the same PNR, but seated six rows apart. Say what?"
Ventajas: "spacious seat at row 5"
Desventajas: "The fish is merely edible. No IFE available."
Desventajas: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Desventajas: "Had a transit flight through KL from Colombo to Bali. The luggage was not with me and my friend along with about 7-10 others post arrival in Bali. We received the luggage after losing almost one day eating into our holiday. Minor compensation was given but the inconvenience was far more! This is not the KL to colombo flight but thought i will write it in here as I got this through Kayak"
Desventajas: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
Ventajas: "Bangkok Airways era quien operaba el vuelo y es la mejor línea aérea de Asia. Increíble servicio, comida, personal, limpieza, ama lidiad, servicio gratis en el lounge. 10 puntos."
Desventajas: "Salir con retraso pero entiendo que fue por el mal tiempo"
Ventajas: "Increíble servicio, puntualidad y amabilidad. 10 puntos!"
Ventajas: "Our plane was late coming from Bangkok. We had to run in KL to catch the next flight. We did not get our luggage when we arrived in Bali. Still don't have it after 24 hours."
Desventajas: "Flight purchase did not go through and found out too late to try and rebook it again. Tried calling booking company to sort it out and was on hold for 40 minutes which caused me to miss my flight."
Ventajas: "the good services and food"
Desventajas: "Mohammed Fairhul, on my flight back to KL from bali was super RUDE and unprofessional. He definitely needs a check on himself and lesson about mannerisms. Thank you"
Ventajas: "Food was great, easy boarding and overall good experience."
Desventajas: "Very rude flight attendant that had a friend on the plane and was constantly giving her stuff and talking right over my head."
Desventajas: "Everything but price. Wouldn't take it again."
Ventajas: "When I arrived early for my 3:15 flight, the agent said the flight would be late but he could put me on and earlier flight. I left Bangkok at 1:45 instead of 3:15 and the flight was very comfortable with a meal on a short flight to Chiang Mai."
Desventajas: "Nothing to complain about."
Desventajas: "incredibly rude staff (though it was just one, no one else was available to help either): ignored request to fix non-functioning entertainment system, skipped us for meals AND drinks, and generally ignored our concerns when we were very kind in asking"