Las sobrecargó muy amables, pero el abordaje estuvo muy desordenado y los asientos muy rígidos
Ventajas: "The usual efficient, friendly WestJet crew. Nice to fly in one of the new Dreamliner. Super smooth landing."
Ventajas: "Premium seats were more comfortable, crew in our section was great, newer airplane was lovely, food and drink were really good."
Desventajas: "Can’t think of anything within WestJet’s control that was bad."
Desventajas: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Ventajas: "Didn't see much of crew. Food was crazy expensive for what it was."
Desventajas: "Better food for price, or an option to pre-book a proper meal at time of buying ticket. Plane was cold and no blankets."
Ventajas: "buen avión, y buena actitud de la tripulacion"
Desventajas: "Limpieza en la cabina y baños"
Ventajas: "The plane was nice and quiet, and the crew was lovely."
Desventajas: "It was so cold!!"
Ventajas: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Desventajas: "I was not given correct information and being a very novice traveller did not check the information."
Ventajas: "Crew were very caring. Seats were OK"
Desventajas: "Tv in the seat to make the long flight pass more quickly."
Ventajas: "Boarding was easy, crew was pretty friendly and we reached London an hour early which was brilliant."
Desventajas: "Maybe let us know in advance that there's no TV's in the plane, or meals. Leg room for someone who's 6'4" is non existent, especially when the person in front of you puts their seat back."
Ventajas: "Comfort, timing. Customer Service!"
Desventajas: "Technically problems with lightning on board."
Ventajas: "i was pretty comfortable being in an aisle seat"
Desventajas: "didn’t love the lights coming on in the middle of the night"
Ventajas: "Neriande (who issued the boarding passes & took checked bags) and her colleague At the check in desk were amazing - actually going behind the scenes to find a gate checked bag that had been wrongly named and was headed for Toronto when we were headed to LONDON GATWICK"
Desventajas: "Faulty weather radar on a stormy evening cancelled our WestJet PREMIUM ECONOMY flight. After deplaning and waiting for all passengers without checked bags to be rebooked, we eventually were on our way by car from LGA to JFK airport to meet a British Airways ECONOMY flight with only minutes to spare"
Desventajas: "The food was extremely mediocre for an $18 meal."
Ventajas: "El Buen Servicio"
Desventajas: "Todo muy Bien"
Desventajas: "Los televisores del avión no funcionaban"
Ventajas: "The low cost"
Desventajas: "That which comes with low cost, you get what you pay for"
Desventajas: "24 hour delay in Calgary because of maintenance problems with the plane. Meant I lost one precious day while visiting my 91 year old mother."
Ventajas: "Embarkation staff were helpful"
Desventajas: "No better than AC Rouge which I deplore"
Ventajas: "Loved WestJet! They are the best airline, always super friendly"
Ventajas: "Great staff. Fast boarding and deplaning."
Desventajas: "Our original flight was cancelled due to WestJet reasons (plane was not safe to fly) the following evening the flight was supposed to depart at 7pm we didn’t take off until 10:37 pm causing an arrival of 940AM into London instead of 7:23AM primarily because the crew they chose for this new flight was coming from Montreal so we had to wait for them to arrive."
Ventajas: "Staff was good"
Ventajas: "Crew was friendly."
Desventajas: "Lack of maintenance. Seats did not recline, seat in front of me was broken. No reading lights available. One washroom became inoperable. Just showing a lack of maintenance or cost saving measures until new planes are delivered. Not a great impression for a carrier striving to compete against Air Canada. I would say they are competing with Air Transat."
Ventajas: "crewmembers were very nice"
Desventajas: "Huge delay with the flight with no explanation"
Desventajas: "Big 4 hour delay caused that we missed another flight in London"
Desventajas: "We couldn't take the flight as Westjet could not get us there on time and would not hold the flight ...... see above"
Ventajas: "The flight was not cancelled in spite of poor weather"
Desventajas: "Flight on tarmac for 2 hours after loading passengers no word regularly from pilots or anyone for a long time. Baggage loading and no accountability for huge delays for lost luggage containers? Who is the logistics team? This is not the first time westjet has provided poor service on their international flights. Training if ground staff onsystems is poor. He guest services at tronto openly claimed they did lot know how to operate certain screens for transactions."
Ventajas: "I was traveling with my 11 month old daughter and everyone went out of their way to assist us and I didn't feel like a burden to them. When she was sleeping on my lap during the flight they even brought me my meal in portions so I didn't have a huge tray to balance over my baby."
Desventajas: "Everything was great"
Ventajas: "Excellent Flight to London"
Desventajas: "Typical Econofare - pay piece meal for everything including a checked bag."
Ventajas: "Free upgrade and gate check!"
Desventajas: "No checked bags or meals for economy passengers"
Desventajas: "Pre-ordered meals are costlier than those purchased on board. The crew explains it by saying that they give some extra food just before landing, in lieu of that but what they give is too meagre and its not the customers choice."
Ventajas: "The flight attendants where really nice and so was the service wouldn't change a thing here."
Desventajas: "I didn't like that someone was reclining in there seat in front of me and it was so far down that it was uncomfortable even to sit in my seat or get to my table. Also was very disappointed that I had to pay for food even though it was way over 8 hours, in the end didn't even bother about food was not much of a choice. Also no TV on this long haul flight was really disappointed again, so I had to pay for a tablet was hugely disappointed. Needed more leg room was cramped on this flight."
Desventajas: "My ticket/reservation was not found by WestJet. I had to buy a new ticket. Flight Network or Emirates screwed up. I will need you and them to reemburse me. Please investigate."
Ventajas: "Landed 10 minutes early. Good landing in tough conditions"
Ventajas: "Very cheerful and friendly crew. Made the journey very enjoyable."
Ventajas: "En general esta bien"
Desventajas: "No encuentro algo."
Ventajas: "Basics of chips or pretzels as one food offering"
Ventajas: "Friendly, polite crew. Well organized boarding"
Ventajas: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Desventajas: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Ventajas: "The flight is decently cheap"
Desventajas: "Everything else is not really pleasant for a long distance travel. I've never felt more uncomfortable in my life during a flight. But i suppose you get what you paid for."
Ventajas: "food was good"
Desventajas: "Delays in connection flight, arrival gate and departure are far away and no help from airlines."
Ventajas: "the entertainment system was incredible."
Desventajas: "It was a very long flight-- including a meal in the ticket would have made it more enjoyable."
Ventajas: "After our horrendous flight to America with Norwegian (never again!!!) it was refreshing to have some space and the staff was friendly"
Desventajas: "lnternet was very expensive ($4-5 for 30 minutes, so l did not bother) no entertainment whatsoever, but okay for a budget flight during the night"
Ventajas: "Boarding was quick and easy, and the gate attendant was quite friendly."
Desventajas: "Very rude crew members; delay leaving YVR. Instead of being honest and upfront about having to leave an HOUR later--and also lying by saying that we'd be flying into Gatwick in only 8.5 hours as opposed to 9.5--they made us wait in our seats while the craft supposedly waited for food to be loaded. The best line was, "Our plane will be landed an hour earlier! But because London doesn't like it when we land early, we're going to wait here for a while on the tarmac so we make it there on time.""
Desventajas: "You have to download an app to watch movies/tv. There is no food served (transatlantic flight!) unless purchased 48 hours beforehand."
Ventajas: "Brought our own sandwiches.."
Desventajas: "We were invited to send our carry iron bags to the hold at the gate. We delivered them to the plane door on the jetway. My wife's bag didn't make it from Edmonton to London Gatwick. That's the last time I send anything to the hold ."
Ventajas: "Low cost, supportive seating"
Desventajas: "Meals are extra Arrived a bit early and had to wait about 15 min for someone to attach the gate"
Desventajas: "Plane needs to be upgraded, don't charge for meals or baggage"
Me cancelaron el vuelo por el tema de la pandemia. Pero la aerolínea ICELANDAIR me cambió el vuelo para otro país.
Desventajas: "They need to check the tv screens. On two different IcelandAir planes my screen wasn't working."
Ventajas: "I missed my connection from Iceland to USA due to delayed departure from Ireland"
Desventajas: "Boarding was very slow, crew told us there was nothing they could do to speed it up, it plane was late, unfortunately when we arrived in JFk we had to wait about 1 houre to get to the gate."
Ventajas: "Staff very friendly flight on time overall good experience."
Ventajas: "Yes wos perfect"
Desventajas: "More food choices"
Ventajas: "very good crew"
Ventajas: "Crew was nice"
Desventajas: "Snacks would have been nice"
Ventajas: "Crew was amazing!"
Desventajas: "A little more air flow in cabin"
Ventajas: "It got me to Iceland!!! The crew was courteous when asked but really quiet otherwise."
Desventajas: "Maybe because it was an over night flight, the crew was very quiet and for 9 hours, only offered refreshments twice, and food choices could have been better. And really no leg room, even for my short legs. Didn’t move my seat back for 9 hours cuz I could feel the knees of the person behind."
Ventajas: "I was fortunate to get an empty seat next to me."
Desventajas: "Staff are impeccably dressed but not really friendly. Seats are uncomfortable."
Ventajas: "767 300 was clean and staff wasn’t fussy."
Desventajas: "Staff seemed disinterested in passengers and boarding was extremely disorganized. Flight was also delayed because of a missing passenger. Not sure how that happens."
Ventajas: "Friendly crew, clean aircraft"
Desventajas: "The food... tasted liked reheated frozen food."
Desventajas: "The gate location was confusing. Only paid food was available."
Ventajas: "My headline says it all. I am a regular user of Icelandair."
Desventajas: "I never like it when the person in front pushes bac their seat squishing me and putting the screen on the back of their seat too close to my face, but this is true of all sidelined. They should make seats unmovable, or make everyone lie back!!"
Desventajas: "El vuelo salió 1:30 hrs tarde, trastornandome todo a mi llegada a Madrid"
Ventajas: "El personal muy bueno pero deberían ser los avisos en español y las películas también. Por lo demás muy bien. Gracias"
Desventajas: "Ended up with a long layover I couldn't change after hours on the phone with your people."
Ventajas: "Great selection of movies and tv shows. All other amenities as on Denver to Reyjkavik."
Desventajas: "Flight attendants not very attentive. Didn’t receive our pre-ordered meal until we asked for it on our descent into London. Finished the sandwich on the taxiway."
Desventajas: "Se retrasó mi maleta"
Ventajas: "The fligth."
Desventajas: "The check_in"
Ventajas: "This flight was less full so we could spread out more, but it still was not overly comfortable. My boyfriend forgot his phone on our last flight, but the crew was very helpful and got it back for him, which we appreciated very much."
Desventajas: "It’s just not a comfortable plane."
Desventajas: "I will never fly Icelandair anymore because they don’t provide any free meal for passengers. Even the expensive meal l paid for, taste horrible. I’ve never seen anything like that. Giving meals or snacks are part of passengers comfort."
Desventajas: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."
Desventajas: "At the airport in Iceland we had to go downstairs after we deplaned and then come back up to check in again. No alternative to stairs was offered."
Ventajas: "Good price and short layover. The plane was clean and comfortable."
Desventajas: "The boarding process in Reykjavik was chaotic. Food and entertainment available for PURCHASE."
Ventajas: "Service on the plane was excellent."
Desventajas: "Reykjavik airport is rough! It is very crowded and boarding was chaotic."
Ventajas: "Kids get activities and a special meal box. Flight attendants were helpful in making our row restful for my kids to sleep. Nicer flight than I expected."
Desventajas: "Nothing - would fly again!"
Desventajas: "Are you serious? I fly to Europe, and the bag doesn't even make it out of Iceland? In fact, dozens of people didn't get their bags? They never put them on the plane? How does this happen? I am in London meeting with clients... and all I have is a sweatsuit. I don't have time to go buy new clothes, so I will look like an idiot in front of my boss and our clients. Thanks a lot Icelandair."
Ventajas: "The crew were very friendly and helpful. Also our flight from DC arrived late, the connecting flight waited."
Desventajas: "My suitcase did not arrive (which was to be expected as we arrived late), but it did not arrive 24 hours later either. No food was served, not even a small snack. Boarding was slow and it was hard to hear the announcements. (Maybe this is an airport issue)."
Ventajas: "It was a nice short flight. The movie selection was good and the crew brought around drinks once we were in the air."
Ventajas: "Crew were very courteous and helpful. Plane was clean, and seemed newer. Seats were comfortable in a 3-3 configuration but as usual space was still tight in economy class."
Desventajas: "Boarding seemed a little chaotic and it was very crowded. Not enough seating for the number of people who were travelling at the gate at Keflavik."
Ventajas: "Even though there was no food provided the overall flight was nice."
Ventajas: "We were delayed about an hour and half, waited on boarding line, which were not controlled and people kept cutting in, buses to tarmac in freezing cold, no Agent at baggage recheck with short connection. They crew turn off air way too early in the cabin. People are in winter gear and cabin temperature is not comfortable. On the way to Iceland, it was too warm on the plane for the entire duration."
Desventajas: "Boarding was late. Head phone Jack didn't work and seat recliner wouldn't stay back"
Ventajas: "Finally getting off of Icelandair for good that day."
Desventajas: "See above."
Ventajas: "Everything was great. Liked the pillow, blanket and everything offered."
Desventajas: "The only thing we didn't like was we felt like we were being starved into buying food. We would have bought food anyways but the lack of peanuts or crackers made us feel cheap."
Ventajas: "There were blankets. It was cool enough in cabin"
Desventajas: "Boarding was very difficult, exit a bus and no order to enter plane, lots of problems with people going in wrong direction and very narrow isle to try and cross paths. Very unorganized. Flight was delayed."
Ventajas: "Airplane brought me home!"
Desventajas: "No snack provided. Boarding airplane took forever. No communication for delays. Seating in airport insufficient for passengers."
Desventajas: "Still looking for my checked bag. Seat are very uncomfortable."
Ventajas: "Free stopover in Iceland"
Desventajas: "Food choirs were meager Crew member stood in aisle chatting withe one row of passengers for over an hour during an overnight flight when most passengers were trying to sleep Bag went astray...showed up 12 hours later"
Ventajas: "Kind flight staff. I'm also 6' 6" and it seemed like there was slightly more leg room in the standard seats. I wouldn't say I was super comfortable but I could still feel my legs after the flight which is saying something."
Desventajas: "Movie selection could be better - was exactly the same as Glasgow to Reykjavik and our two flights on the way to Glasgow. Also, our flight from Iceland to Edmonton was around 6 hours long...that is a ridiculously long amount of time to not feed people. Not even a snack. Seems like there should be regulations in place for that kind of thing. Boarding in Reykjavik always seems like a bit of a cattle call."
Ventajas: "Airline crew were efficient and nice."
Desventajas: "The seat was better than the last flight. It was an older plane it seemed - so I found this interesting. Also we waited in the bus on the tarmac for quite a while before being able to load onto the plane. Perhaps they run more shuttles to the plane so passengers don't need to wait so long. Our luggage was delayed, but the claims folks dealt with it efficiently."
Ventajas: "food in terminal was over priced and poor quality deplaning via stairs was ugly and being bus to terminal was bad, when we arrived at the terminal we could not get in then we were locked in a hall way"
Ventajas: "Boarding in Boston was efficient and orderly."
Ventajas: "Excellent service and exceptionally clean planes!"
Ventajas: "Very friendly service, boarding and disembarking was fairly smooth. On time departure. Food for purchase was very good."
Desventajas: "The entertainment system and footrest on my seat were broken. They did make a few efforts to reset the system, but without success and without apologies. The seat was fairly small (I'm skinny/fit in size), but manageable for a Boston to Iceland flight. Slightly confused boarding/herding system, but it seemed to work ok, just limited communication once the process began."