Muy bueno!!. Alegran es una excelente línea
La parada en Atenas fue excelente !!
Tal vez podría mejorar la comida
Las personas en el aéreo puerto de Frankfurt sumamente ruda. Deberían tener mejor calor humano y empatía
No nos cobraron sobrepeso
El envío de los formatos para no irlos llenando en cabina
Desventajas: "Todo excelente"
Desventajas: "Perdieron mi equipaje"
Ventajas: "Food and drinks!"
Desventajas: "Nothing, it was great"
Ventajas: "En general: atención, comida, entretenimientos muy buenos"
Ventajas: "The crew"
Desventajas: "The kosher food"
Ventajas: "Crew was amazing—efficient and kind. Loved the seat space"
Desventajas: "Nothing. All good"
Ventajas: "The best landing of a commercial aircraft I have ever experienced in my 74 years and in half a century of flying across the globe, took place in arriving at the Madrid airport with this Aegean Airlines flight. I had to ask the airline hostesses the names of the pilot, and they were two pilots flying"
Desventajas: "Organización abordaje"
Desventajas: "Organización abordaje y acomodo de equipaje de mano"
Ventajas: "Good on business class was amazing and the staff was always ready to help with any questions."
Desventajas: "Flight was delayed twice and because of that the airplane was not as clean as it should of been"
Ventajas: "Ground crew and cabin crew were very helpful and efficient"
Ventajas: "Aegean is a fine airline overall"
Desventajas: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."
Desventajas: "Boarding could have been handled a bit better. We were told our suitcases could not be carried on as they were too big, but we saw other passengers with luggage just as big but they got to carry it on. They didn't charge us for checking the bag which made the issue less irritating."
Ventajas: "A pesar que el vuelo se retrasó 1 hora, siiempre estuvieron informándonos de todos los cambios vía mail. Muy bueno el trato del personal de cabina. Volvería a viajar con Aegean."
Ventajas: "Crew was helpful and polite"
Desventajas: "Apparently Aegean has stopped offering candy before take off. That's a pity as this was a nice (and presumably low cost) way of differentiating from other Star Alliance airlines. Food was mediocre and there was no in flight entertainment."
Desventajas: "Horrible food"
Ventajas: "We didn’t crash."
Desventajas: "Everything else."
Ventajas: "La comida"
Desventajas: "El entretenimiento"
Ventajas: "Seats and the leg room"
Desventajas: "Vegetarian food"
Ventajas: "Muchísimo retraso confieso de pérdida de enlaces por la huelga.ecidente, no era culpa unipersonal aéreo.. pero no informaban ni fueron nada comprensiva o empaticas"
Ventajas: "Correcto trato aunq es ya abarrotado siempre el avión y es muy pequeño y estrecho"
Ventajas: "Puntuales y trato muy amable, los aviones son viejos pero hay separación entre asientos"
Ventajas: "The food, crew was nice and polite."
Desventajas: "Didn't have any entertainment"
Ventajas: "This flight was great."
Ventajas: "No surprises. Routine flight."
Ventajas: "The crew"
Desventajas: "The changes in gates"
Desventajas: "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."
Ventajas: "Personal trabaja muy bien"
Desventajas: "Falta entretenimiento"
Ventajas: "I love airlines where you can drink wine with your food."
Desventajas: "Everything was good."
Ventajas: "Clean, smooth, on time"
Desventajas: "Food was not interesting"
Desventajas: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"
Ventajas: "Quick smooth and efficient with two exits at landing."
Desventajas: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."
Desventajas: "Was perfect"
Ventajas: "The flight was great. The staff was nice. Everything was great!"
Desventajas: "I didn't realize that we could of brought on our bags for free."
Ventajas: "Was ok."
Desventajas: "Delays due to ground traffic in Mykonos"
Desventajas: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Desventajas: "The staff in Athens airport, at the ticket desks, were disinterested, and actually rude. Bad impression."
Ventajas: "I was surprised about the food, it was exellent."
El vuelo estava anunciado como "boarding/embarcando" pero el personal se molestaba si preguntabas. El autobús llegó tarde, no se respetó el fast track. El interior del avión estaba sucio. y aunque era un vuelo muy corto y a un aeropuerto muy pequeño (JSI) mi maleta llegó destrozada! El personal de tierra de Skyathos se escondía para no tener que afrontar la situación y no ayudó en nada. Una vez pude hablar con alguién me puso un formulario y diciendo/mofándose en griego a su compañera "total no llegará a buen puerto". Entiendo que pueden pasar accidentes, pero no pueden dejar a unos pasajeros sin atención y esconderse en el despacho. Falta de profesionalidad. No volveré a volar con Olympic siempre que pueda evitarlo.
Muy poca información en el aeropuerto. Único mostrador para todos los vuelos de Aegean y olympic air.
Quick flight. Easy and cheap! Better than taking a ferry over 4 hours
Ventajas: "fast and efficient"
Desventajas: "Plane has propellers so it was shaking"
Desventajas: "More media or WiFi on board (& not only for flights abroad). Thank you."
Ventajas: "Tuvo un atraso"
Desventajas: "It was delayed and we weren’t informed"
Desventajas: "Flight was delayed airline lost all of our luggage"
Ventajas: "Attendants with positive attitude and smiles."
Desventajas: "Earlier notice when there is a delay occurred, so that we could arrange our time better, with no hurry or longer with some people."
Ventajas: "Leg room"
Desventajas: "The staff was rude"
Ventajas: "Last row has a great recliner!!!"
Ventajas: "Hubo demoras en el tramo Santorini Athenas y luego 30 minutos de retraso de Athenas a Heraklion"
Ventajas: "Was an easy boarding. I like that they serve bottled water and not tap water."
Ventajas: "Very punctual and easy. Very friendly crew."
Desventajas: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Ventajas: "Only 45 minute flight. As soon as we got up we started descending. Everything went smoothly."
Desventajas: "My friend and many other passengers were held on standby and made to believe that they themselves had purchased the standby ticket when that simply was false. The staff were unhelpful in managing the situation and although everyone got on in the end it was an unpleasant experience."
Desventajas: "Airline lost my checked bag"
Ventajas: "On time, friendly staff, clean plane, easy boarding and arrival procedures."
Desventajas: "Check in was a bit confusing. We thought we could pay for our checked bags at the check in window but were told to go to a different window to pay for the bags, then come back through the line again to get our boarding passes. It took more time than we anticipated and was a bit disorganized. It would be nice if you could just go through the line once and pay your baggage check fees when you present them"
Desventajas: "They were super late and lost our bags."
Ventajas: "The spaciousness. The brightness of the airplane—not just clean but glowing. The crew was too perfect. Did you clone Stepford wives?"
Desventajas: "Nothing. No negative remarks from me"
Desventajas: "Got into the city an hour late. No explanation. Airline is completely disorganized."
Ventajas: "It was by far the best of all 3 of the flights I had to take to get to Greece."
Desventajas: "They lost my luggage and the crew would not let me go to the restroom."
Ventajas: "It was short."
Desventajas: "It was very turbulent."
Ventajas: "Plenty of room, friendly flight crew, comfortable cabin. It was my 4th flight that day and definitely the best of the 4. One long flight I had that day had poor air circulation...the Aegean flight had air vents that worked!"
Desventajas: "We arrived in Athens earlier than planned and would have liked to have been able to get on an earlier flight. Aegean would not let us trade to an earlier flight...only way to fly earlier would be to pay full fare again."
Ventajas: "They give you snacks and drinks!!"
Ventajas: "Nice service on short flight"
Desventajas: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal. Baggage was slow."
Ventajas: "See above."
Desventajas: "See above."
Ventajas: "It takes only 45 minutes or so. I could leave the plane in a short time sitting at the rear. They open both doors, and a bus takes the passengers to the terminal. I could sniff that typical Creten air when arriving: kerozin+ breeze from the air. I love it!"
Desventajas: "I was less lucky concerning my seat from Athens to Heraklion. I got a B seat, happened to sit next to a rather fat man in row 29. I am not a Twiggy myself, if it means anytning to you. His wife was sitting in front of him, more comfortably. It is a private problem of course, not their fault. Economy is economic."
Ventajas: "Flight Attendant outfits were remarkable. And what was so refreshing is they were ALL so polite and efficient. They brought candies pre flight; a beverage & scrumptious packaged croissant"
Ventajas: "On time and great service"
Ventajas: "Un vuelo corto con un súper servicio y muy rico lunch"
Ventajas: "Spacious seats with lots of leg room"
Desventajas: "Boarding was late both flights and we were delayed"
Desventajas: "free seat taken by random woman. crying girl near me."
Ventajas: "The flight was short"
Desventajas: "The ground crew was extremely disorganized and rude during the boarding process. They were also delayed and failed to communicate timely updates to passengers waiting in the boarding area."
Desventajas: "Waiting for flight all day in Athens airport"
Ventajas: "Only drinks served. Short flight."
Desventajas: "No complaints"
Desventajas: "They charged us 40 euro per suitcase, it is not a budget airline, the ticket price was already skyhigh for a short flight"
Ventajas: "Nice crew"
Desventajas: "Seats had no cushion and no leg tokm"
Desventajas: "Aegean canceled my flight the day before and refused to help me book a new flight on a different airline."
Ventajas: "Arrived quickly and safely."
Desventajas: "Nothing bad to report was a brief flight."
Ventajas: "Crew was nice"
Desventajas: "Everything else was awful. So unorganized."
Ventajas: "It was nice trip tomorrow I am travelling back, then I conclude full reviews."
Desventajas: "I bought my ticket more than two weeks ago, yet I was told I was placed on standby because "It's a pretty full flight." No explanation was given to me other than that. When I was finally assigned a seat and was one of the last ones allowed to board, I was assigned a dreaded middle seat! I could understand this treatment had I purchased a ticket at the last minute, or if I had missed my flight, but when I had already paid for a seat more than two weeks earlier? Unacceptable."
Ventajas: "Convenient experience. It was a short flight so there isn't much to tell. Overall had a great experience."
Ventajas: "From checking up to boarding was perfect. Everything was on time.very smooth landing. Airline staff was well cooperating,"
Desventajas: "First checking bag was expensive (35$) for solo travelers,"
Desastre. Yo pedí a kayak un vuelo con maleta de mano incluida, y no fue asi. Tuve que pagar 29 euros extra
Podrían salir al menos a su hora y no hacer que pierda mi conexión, también ya que son unos ineptos podrían haberme ofrecido la noche de hotel en Nápoles en vez de dejarnos tirados.
Hola, Pagué por llevar la maleta en cabina, en los diferentes vuelos y compañía que tenía durante mi itinerario, sin embargo, volotea me hizo pagar 50 euros por facturar la maleta. Creo que es una forma encubierta de aumentar el precio y de robar a la gente.
Podrían mejorar las variedades en el menú. Más motivación en las ofertas. Pero las azafatas son un amor!
Todo muy bien un avión muy cómodo el personal muy encantador y atento repetire
Ventajas: "Crew was great"
Desventajas: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Ventajas: "Que facturen gratis la maleta de mano por el covid."
Desventajas: "Hubo un retraso de una hora y 45 minutos por fallo eléctrico. Asignación de asientos no aleatoria, que se pueda elegir donde te sientas. no tiene sentido que con el covid, te pongan al lado de un desconocido,pudiendo estar sentado junto a tu pareja."
Ventajas: "That finally we arrived. 6 hours delay."
Desventajas: "Everything. Poor management from Volotea and very poor services from SACBO."
Ventajas: "The crew did a fanstastic job!"
Desventajas: "The seats werent the best and my seat didnt have a window."
Desventajas: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Desventajas: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Desventajas: "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."
Ventajas: "Not much"
Desventajas: "Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50"
Ventajas: "Todo perfecto! El vuelo salió en hora y llegamos a la hora precista"
Desventajas: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Ventajas: "It was a quick flight."
Desventajas: "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."
Desventajas: "Worst airline I've ever experienced, avoid at all costs"
Desventajas: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"
Ventajas: "A flight es eventually arranged"
Desventajas: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Ventajas: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Desventajas: "No food or entertainment"
Ventajas: "Convenient straight flight to Bordeaux"
Desventajas: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Ventajas: "Staff was friendly"
Desventajas: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Desventajas: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Ventajas: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."
Ventajas: "the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one..."
Desventajas: "There was no airline or flight by his name ."
Ventajas: "Seats were OK and overhead storage was good."
Desventajas: "Flight was delayed 45 min without explanation."
Desventajas: "The flight was 5 hours late and the company did not give us any information about when the flight would take off and what the problem was. They sent us a voucher for €10 for our next flight. No thanks."
Desventajas: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Ventajas: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Ventajas: "Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in"
Ventajas: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Ventajas: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Desventajas: "Flight was cancelled 6 months ago and I still have not received my refund."
Ventajas: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"
Ventajas: "price was great for our flight, otherwise it was like any other flight, nice attendants, nice clean plane, on time"
Desventajas: "Was delayed and had to cancel flight and book a different airline"
Ventajas: "on time inexpensive and nice flight attendants"
Desventajas: "attendant in the check in was horrible. not nice, rood, when we tried to ask questions at the end told us "bye" and called next. prices are high for luggage check in, the standard size of the hand luggage is very small and not fair. plain was very very old. overall, bad experience."
Ventajas: "Simplicity and no headache."
Desventajas: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."
Ventajas: "I liked how they played music"
Desventajas: "My luggage was lost and still has not been located. The bag tag number was entered incorrectly numerous times with different agents over the phone as well as at the airport."
Ventajas: "The flight was so smooth I forgot I was on a plane. Great landing, too."
Desventajas: "Give us a snack or drink"
Ventajas: "Our family of 4 flew Bordeaux to Split; 3 of 4 bags arrived as scheduled. Volotea DID find and deliver the lost bag on the 7th day. So all was happy in the end."
Ventajas: "Muy buen servicio"
Desventajas: "The baggage drop off was combined for two different flights. It went so slow it almost delayed the flight."
Desventajas: "My itinerary gave a 10:35am departure and the plane departed at 10:05am. I had to run through airport, pay a 60 euro self serv handling fee and they checked my carry on when that was uneccesary."
Ventajas: "On time, no delays, very nice crew."
Desventajas: "I would never fly this airline again"
A coffee at 7 am in the morning would have been nice.
We hope that soon Sky Express will have the entire airplane fleet refreshed. More new airplanes to fill the gap and expand further direct flights to new airports. Crew acts responsibly and kind, which is even more important at this pandemic period.
I was going to miss my connecting flight with sky Express also and the people in the office said they couldn't help me book another flight for the next day, but that I had to wait until anthens and go their office to help me. Other people on staff were friendly though.
Ventajas: "Not a lot of anything."
Desventajas: "Everything. Just a really bad flight I’m general."
Ventajas: "Never again"
Ventajas: "Crew and flight attendants were highly professional. Arrived early; short boarding time. Airport was clean and easy to navigate. Good places to dine."
Desventajas: "The web site is difficult to navigate, including the determination of luggage pricing and seat assignments only available at check-in."
Desventajas: "Three hours of delay for no apparent reason."
Ventajas: "Fast flight. Nice staff onboard aircraft."
Desventajas: "The boarding process at Milos airport is a bit slow but I guess that is to be expected in the islands."
Desventajas: "I have never been treated so horribly by another human as I was by the boarding gate agent. My luggage was a roller board that was approved by the check-in counter to go aboard. Upon boarding the woman refused to let me board stating my bag was too large. I was charged 60 euros."
Desventajas: "The repeatedly delayed our flight without further information, leaving us in the dark as to what was goin going on, the reason for the delay, and when the expected new time of take off is. Disappointing service. Could have been better handled by sky express staff."
Desventajas: "Delayed and slow"
Desventajas: "Flight delayed with no notice / flight attendant rude , very bad experience"
Desventajas: "Sent the passengers but not your bags without telling us. Caused a great deal of trouble, time and anxiety as we had another international flight to catch. Would not fly them again."
Desventajas: "After years of checking in online well before a flight with other airlines an inability to do so for this sky express flight made me nervous that something was wrong or that I would be charged a fee to check in at the airport. Ultimately everything worked out once we arrived at the counter."
Ventajas: "Delayed 90 min and missed our connection"
Ventajas: "Quick boarding"
Desventajas: "It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout."
Ventajas: "The cabin crew was professional and helpful"
Desventajas: "If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly."
Desventajas: "Great flight, great people"
Desventajas: "Long wait and crowded Santorini airport"
Desventajas: "Paying $600 for the next leg of our flight because of airline delay."
Desventajas: "My name was listed twice on the iten. Didn’t bord."
Ventajas: "Once on plane rest was quick"
Ventajas: "Fast check-in at counter, no line. Was invited to Sky Express lounge prior to boarding. Small plane meant a quick boarding with no issues."
Desventajas: "Flight was 20 min late."
Ventajas: "Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check."
Desventajas: "We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again."
Desventajas: "20 minute delay with nobody at the gate and no communication about why we were leaving late"
Ventajas: "Good service"
Desventajas: "I realize we’ve all heard the required announcements a hundred times but, if you are going to bother saying it, please speak more slowly and clearly."
Desventajas: "Very late and hot. Unorganized."
Ventajas: "Short flight"
Desventajas: "The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak."
Ventajas: "Easy checkin, no issues"
Desventajas: "Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!"
Ventajas: "Nice crew"
Desventajas: "Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine"
Desventajas: "Flight Delayed"
Desventajas: "Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots."
Ventajas: "Short time for boarding"
Desventajas: "I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again"
Ventajas: "Flight attendant was nice. Flight time was short."
Desventajas: "Flight was an hour delayed, I almost missed my ferry connection"
Ventajas: "It was a very fast fight"
Desventajas: "No air conditioning on a very hot day"
Desventajas: "The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit"
Desventajas: "They charged us 6 euro per kilo for every kilo over the bad weight limit, but our ticket only allowed for a very small bag which we didn't know until we were at the ticket counter and it was too late. No one tried to help us or have any sort of customer service so we ended up paying a lot of money so that we didn't make other passengers wait on us to transfer weight."
Ventajas: "Flight attendants on the plane"
Desventajas: "The check in agent was one of the meanest people I have ever met."
Desventajas: "The ticket explicitely says luggage allowance is 23kg(50 lb). When we arrived to check-in the airline refused to honor it and said allowance is only 15kg. They made everyone pay €3 per each kg "overweight""