never had a chance to get on the plane
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Japanese flight was awesome.
Desventajas: "Kiosk, bag service, One World Integration"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Ventajas: "Staff are the best of all airlines I have been in."
Ventajas: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Desventajas: "No entertainment. Still a long flight for kids."
Ventajas: "Lots of legroom"
Desventajas: "No complaints I was pleased"
Ventajas: "That I probably won’t have to deal with AA for a while."
Desventajas: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Ventajas: "JAL is great!"
Ventajas: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Desventajas: "None whatsoever."
Ventajas: "It was short flight.. I slept good through."
Ventajas: "The staff were awesome. The facilities were good."
Ventajas: "Best customer service"
Desventajas: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Ventajas: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Ventajas: "The crew was friendly, and the view from the window was stunning."
Desventajas: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Ventajas: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Desventajas: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Ventajas: "No major disasters, comfortable seats, on time."
Ventajas: "They were good at helping with problems being it was my first time on a plane."
Desventajas: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Ventajas: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Desventajas: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Desventajas: "Airplan so old and ac not work super hot."
Ventajas: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Desventajas: "I thought the food was just so so. However, that's always a matter of personal taste."
Ventajas: "Superior service in a great and spacious plane."
Desventajas: "Seats are a bit flat and shallow, besides that it was awesome!"
Ventajas: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Desventajas: "I wish all the seats were like first class. We were in economy class"
Ventajas: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ventajas: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Desventajas: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Ventajas: "The hospitality of the crew"
Ventajas: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Desventajas: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Ventajas: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Desventajas: "nothing really"
Ventajas: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
Ventajas: "They were super considerate the entire flight."
Ventajas: "Best and consistent service."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Desventajas: "Again not enough to padding in seats"
Ventajas: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Desventajas: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Ventajas: "Just okay."
Desventajas: "Som studies need more experience to customers"
Desventajas: "Screen was small and movies start at certain times."
Ventajas: "Great flights! Absolutely no complaints! And they have free alcohol with your meals! I didn't know that still existed in air travel these days but Kudos!"
Desventajas: "Nothing, keep up the good work!"
Ventajas: "Flight Attendants were very attentive"
Ventajas: "Very nice flight. No hassles"
Ventajas: "Everything except with boarding."
Desventajas: "Boarding is not organized because they didn't board by number. They should have boarded the coach class by descending order. By doing so, waiting for people with lower number that boarded ahead of you to finish putting away their luggages will be avoided, if not eliminated."
Ventajas: "Japan Airlines is a great company to fly with, comfortable amount of room for your legs. Smooth flight and outstanding staff through and through."
Desventajas: "The negative thing that I can say about this trip is that the plane didn't have charging outlets and didn't offer WiFi."
Ventajas: "Totally excellent !"
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Desventajas: "I was not aware that I flew in Narita and flew out of another airport."
Ventajas: "Crew was friendly, eager to help. Flight arrived on time."
Ventajas: "ANA flights are always well run and good enough."
Desventajas: "Their iphone applications could be smoother and more functional."
Desventajas: "Food and entertainment could better"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Comfortable seat & nice crew."
Desventajas: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Desventajas: "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
Ventajas: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Flight departed on time, landed on time....excellent service, too."
Desventajas: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "The crews' smile and politeness were excellent."
Desventajas: "The line was way long to check in at the Narita International Airport."
Ventajas: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Desventajas: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Ventajas: "Food and services were great"
Desventajas: "Not a large selection to view on the TV"
Ventajas: "Pleasant crew, good food. Standard flight as one would expect."
Ventajas: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Desventajas: "Seats, food"
Ventajas: "Service, Cleanliness and Overall Quality"
Desventajas: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Ventajas: "Service, Cleanliness and Overall Quality"
Desventajas: "Seats could be better"
Ventajas: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Desventajas: "The seats are kind of flat."
Desventajas: "Los espacios entre asientos son muy pequeños."
Desventajas: "The food was not as good as in my previous flights."
Desventajas: "Food was ok and limited entertainment"
Ventajas: "felt Agent's kind care of elder (me) at Airport. Thanks."
Desventajas: "Full of passengers. Code Share!?"
Ventajas: "The flight attendants were very helpful."
Desventajas: "It is a very long flight."
Desventajas: "No opción de español"
Ventajas: "Friendly and accommodating crew"
Desventajas: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Ventajas: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Ventajas: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Ventajas: "Efficent, courteous and reliable."
Desventajas: "Nothing in particular."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "As long as I didn't fly on united"
Ventajas: "Friendly and helpful stewardess"
Desventajas: "Seats could be more comfortable."
Desventajas: "It was very warm on the plane."
Ventajas: "flight attendant in business not as nice as sfo to narita"
Ventajas: "Treated with respect and calmness."
Ventajas: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Desventajas: "Choices of food."
Ventajas: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Desventajas: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Ventajas: "overall clean and comfortable, service is great"
Ventajas: "Good air crew. Good manners and attention to detail. Excellent members at check-in."
Ventajas: "Good service."
Desventajas: "Flight was congested."
Ventajas: "Service and so much free drink."
Ventajas: "Everyone crew members was very friendly and helpful. I"
Ventajas: "The services that the representative up to the flight crew provided to the passengers are excellent."
Desventajas: "Smooth flight"
Ventajas: "The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!"
Desventajas: "I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!"
Ventajas: "Every thing was excellent. The crew was very courteous and gracious."
Desventajas: "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
Ventajas: "Korean Air has top notch service from crew members. Very kind and accommodating. They will really go out their way to make you feel comfortable. They also serve food on the short flight which not all airlines do between Korea and Japan. Seats are also comfortable; more leg room than other airlines."
Desventajas: "They only gave a tuna rice ball, which I couldn’t eat because I am vegan. I wish they were more accommodating for people who eat other kinds of diets."
Ventajas: "Good food. Good communication."
Desventajas: "More water."
Ventajas: "Fast boarding sequence and take off."
Desventajas: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Desventajas: "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
Ventajas: "Quiet except for the kids"
Desventajas: "The meals"
Desventajas: "Missed connection at ICN due to flight delayed !!"
Ventajas: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Desventajas: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Ventajas: "Crew service"
Desventajas: "Food quality was ok."
Ventajas: "How often i was fed"
Desventajas: "I wanted to upgrade and they said no even rhough it wasnt full"
Ventajas: "Flight attendants were very friendly and professional. Made us feel very welcomed. Everything went smoothly from the beginning. From ticketing agents through the baggage claims. No problems locating our luggage. Everything was efficient. Will travel again with them when I go back."
Ventajas: "Everything except boarding."
Desventajas: "Check in was very slow, the flight was late and missed connection"
Ventajas: "Everyone was very nice."
Desventajas: "The food was a little odd but that might just have been Korean food."
Ventajas: "My flight to Seoul was originally through Air Canada but my flight was cancelled due to weather in Toronto. So I was rebooked with Korean Air and I loved every minute of my flight. The staff are so talented speaking flawlessly in Korean and English. They made me feel comfortable for the whole 14 hours. I’d definitely fly with them again."
Ventajas: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Desventajas: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Desventajas: "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"
Ventajas: "Very reliable, quick boarding"
Ventajas: "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
Desventajas: "Flight to BKK was on 747s my favorite plane."
Ventajas: "Plane was clean, staff very friendly"
Desventajas: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Ventajas: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Ventajas: "The service was good"
Desventajas: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ventajas: "Food, service"
Ventajas: "Cordial; patient; understanding; calm; respectful; and helpful"
Ventajas: "Seats more comfortable than other planes"
Ventajas: "They are family oriented."
Desventajas: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Ventajas: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Desventajas: "Nothing comes to mind."
Ventajas: "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."
Ventajas: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Ventajas: "In flight map display, food, power outlets, seat size/space, good movie choices"
Desventajas: "I can't flight. What happened?"
Ventajas: "Fare was cheap w/ beuatiful service from korean airlines"
Ventajas: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Desventajas: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
Ventajas: "Incheon airport was really nice for the layover. Korean Air staff are top notch."
Desventajas: "Cabin was a little warm the whole time. No individual air controls on this particular plane."
Ventajas: "Service and leg room!"
Ventajas: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ventajas: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Desventajas: "Refund policy"
Ventajas: "Comfortable seats, good meals"
Desventajas: "Can't book seat ahead of check in."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Ground staff very friendly as in flight staff. Boarding orderly and seats comfortable."
Desventajas: "Food was not very tasty"
Ventajas: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Desventajas: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
Ventajas: "It may be my imagination, but I feel like the seats on this Korean Air Flight lean back more and have more leg room that flights I've been on in the past. Also the crew was so kind, even when dealing with tired, grumpy passengers."
Ventajas: "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
Desventajas: "The entertainment has limited choice of movies."
Ventajas: "I liked stewardess's kindenesses"
Ventajas: "The crew went above and beyond."
Ventajas: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Desventajas: "Can't think of one think that I didn't like."
Ventajas: "The economy seats were very comfortable with lots leg room in every row. The entertainment screens were nice with lots of selections. The attendants were very nice and helpful."
Desventajas: "The food could be better spaced out and offer ask me more variety."
Desventajas: "I ordered kosher food but you didn't bother passing my request to airline."
Ventajas: "Delays on both legs, but major snow storms at both departure points. Lucky to have gotten out."
Ventajas: "Very polite and friendly crew."
Ventajas: "Amazing crew. Friendly n provided excellent service"
Desventajas: "Honestly, this was my first time flying with Hawaiian Airlines and I was very impressed with the overall professionalism and how thorough the staff was in making sure everyone had their seatbelts on when necessary. They were also very kind and friendly."
Ventajas: "Staff was very friendly. Meals were delicious. Options for entertainment was AWESOME"
Ventajas: "Smooth, comfortable, wonderful staff and nice meals/snacks/ selection of movies."
Ventajas: "Crew was friendly and helpful , food was good"
Desventajas: "started the flight w a giant roach crawling out from my tray table. We were not able to kill it and it crawled away. Needless to say I spent the entire flight a bit grossed out and antsy thinking the bug would be back. TVs were broken majority of the flight. Had to be reset multiple times throughout"
Ventajas: "Comfort plus in the front cabin is nice and quiet"
Desventajas: "Entertainment screen had problems."
Ventajas: "The crew was very good and met all our needs."
Desventajas: "Free entertainment from LA to Honolulu."
Ventajas: "Convenience of electronics utilities. Crew was very courteous. On time wheels up and down."
Desventajas: "Seat selection did not indicate "no window" and that the wall seat is obstructed by the emergency escape door hinge mechanism. As a broad shouldered male, I had to sit pinch shouldered for 6 hrs. That 1 seat on both sides of the plane should be eliminated. We did not receive a boarding notice 24hrs in advance. There was no notice to load the Hawaiian Airlines Entertainment app before boarding. Will not load after pushback or in flight. No movies or other entertainment available. :("
Ventajas: "Food was surprisingly good."
Desventajas: "my Husband said he felt cramped in the seats. He’s 6’2” and his knees nearly touched the seat in front of him."
Ventajas: "Very friendly attendants, ran on time, comfortable, cute safety videos."
Desventajas: "No free movies"
Desventajas: "Check in process at HNL was horrible. Very confusion and complete chaos. Too many adds in the entertainment"
Desventajas: "Luggage was not transferred to second leg."
Ventajas: "The staff has very kind and helpful. They provided a small meal and complimentary drinks."
Desventajas: "No entertainment. They have TVs set up, so the ability is thee. On a 5 1/2 hr flight, they should provide a movie etc."
Ventajas: "The complimentary sandwich and chips were appreciated."
Desventajas: "To get earphones, blankets, play video games and view movies all required purchase."
Ventajas: "A kind Hawaiian, noting my obvious age and lack of mobility, obtained a wheelchair and porter for me, who took me to the head of a very long TSA line, and took me to my gate. Later he returned and pushed me up the boarding ramp, and onto the plane. So much appreciated!"
Desventajas: "No drinks served."
Desventajas: "One and a half hours late departure missed last of the nite airporter connection. Had to rent car."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "One stewardess was fantastic. I changed seats twice so a parent could sit with a child. Prices for extras was too high for us poor folk."
Desventajas: "Food wasn't very good and was not enough for a meal. Somehow this could be more substantial and a little bit of a choice."
Ventajas: "Friendly flight attendants"
Desventajas: "One hour delay boarding. One hour delay on the plane waiting for a light bulb change. 2 hours total before we were in the air. Not happy"
Ventajas: "Crew very helpful"
Desventajas: "No internet, no entertainment, muisic,movies."
Ventajas: "Early arrival"
Desventajas: "Rather rude flight attendants and gate agents. I had to wait a very long time to get my known traveler number in my boarding pass... they didn’t seem too know how to do it at first! Multiple times I was not given beverage service or trash pickup - like I was invisible in the horrible middle seat squished between two men. Awful!"
Ventajas: "I had a good flight"
Desventajas: "It was really cold"
Ventajas: "Food service was a suprise. My wife is gluten free and she brought stuff for herself."
Desventajas: "Seemed like everything was extra. Radio was all I could listen to for free. Even old tv was a charge."
Ventajas: "Great flight staff. Very friendly and helpful!"
Desventajas: "I wish the movies and music were free both ways"
Desventajas: "It was way too hot. No airflow on the plane."
Ventajas: "Crew was fast in getting drinks, snacks, dinner, clean up done. Ontime departure and arrival."
Desventajas: "It was FREEZING on the plane! They sell blankets for $10. Not sure if they were trying to drum up blanket sales or what, but they're planes are freezing!! bring a warm coat if you fly Hawaiian Airlines."
Ventajas: "No food or entertainment options available, but you do get a beverage of juice or water. The flight is very quick (under 1 hour) so it's nothing fancy."
Desventajas: "I paid extra for a better seat, I don't have the slightest idea what my money went to. The my car seat and stroller the were checked were both visibly damaged and had pieces missing. Now I have to purchase a new car seat because my sons is no longer safe for him to ride in."
Ventajas: "Fast and efficient"
Desventajas: "Everything was great"
Desventajas: "The crew was nice. But there was no entertainment or wifi on the flight. Also boarding in Hiko it dos not matter what zone or status you had it al boarded."
Ventajas: "Surprise lunch with wine, gratis--like airlines used to be!"
Ventajas: "On time flight. Smooth flight. Friendly and very helpful flight attendants."
Desventajas: "Airline seats are to cramped. Very difficult to have any kind of a comfortable flight UNLESS I elect to recline my seat into the face of poor person seated behind me.....which I did not do."
Ventajas: "The crew was fantastic!"
Desventajas: "My suitcase was sent to wrong airport in Japan"
Desventajas: "We were very disappointed that there wasn't a complimentary in-flight movie during our 6-hour flight."
Ventajas: "Hawaiian granted me an isle seat hat I requested after purchasing the ticket. I also appreciated the meal that was provided at no cost."
Desventajas: "I would have liked an "oldies" channel on the music program. I'm 70. (:"
Desventajas: "Movies weren't working. Bought games but my screen broke or turned off after 30 min couldn't get it fixed or refunded. Whenever I asked staff a question they would answer in nods instead of talking to me. Made me not want to ask for anything or talk to them."
Ventajas: "A passenger in the row next to mine needed medical care, and the crew administered to her needs without disrupting the comfort of the rest of us."
Ventajas: "Besides the 15 minute delay which was pretty much made up, everything was wonderful."
Ventajas: "The service and the food"
Ventajas: "The crew was good and the flight smooth"
Desventajas: "Had to pay to view television"
Desventajas: "customer service is ZERO"
Ventajas: "I always love flying Hawaiian. Everyone is nice, the plane is comfortable, and it gets me excited about coming home from school."
Desventajas: "I wish there was at least two snack services throughout the 5 hour flight."
Desventajas: "No vegetarian meals! Why?? One flight attendant was not friendly (a Japanese national). I know not every one has a good day, but she could have been a little nicer to the passengers. Thank you."
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"
Desventajas: "More food Free headsets"
I love to flight delta, everybody is so nice, quick boarding, even the people seems behaving better now. Love America!!!
el vuelo salio tarde y por consiguiente llego tarde al destino, lo que nos hizo perder nuestro vuelo de conexión y lo que a la vez provoco que perdiésemos el bus que habíamos cogido en Madrid. Esperamos una amortización
La comida podría mejorar, ofrecer más cosas
La comida podría mejor, ofrecer más cosas
No hay mucho que mejorar la verdad están muy bien capacitados el personal muy amable en el mostrador y las azafatas 👌🏼
La atención de la tripulación estuvo buena El vuelo se atrasó unos 25 minutos
No me asistieron con la silla de ruedas que se solicitó.
No me asistieron con la silla de rueda que se solicitó
Todo bien, tripulación genial, muy amable
El avión está muy bien, los asientos son amplios y cómodos. El piloto muy atento, informando en todo momento. Llegó puntual a pesar de salir tarde por causas ajenas a Delta. El personal de abordo muy amable, y valoradle que hablasen español. Puntos de mejora: el embarque en NY, un poco caótico. No se oía nada que filas tenían que embarcar porque no tenían micrófono, era lento porque solo había una máquina de lector de códigos y el personal del embarque muy borde. Solo lo decían en inglés “Slang neoyorquino” y mucha gente no comprendía nada.
Buena aerolínea con todo funcionando y buena atencion.
Todo fue muy ágil y salió a tiempo
al ser un avión pequeño es bastante incómodo
Cancelaron el vuelo y lo reprogramaron 1 semana. Agregaron una escala en Miami y cuando llegué al aeropuerto ese vuelo lo operaba Aerolíneas Argentinas y me dijeron " vos no tenes reserva " . Había 12 personas antes que yo en lista de espera en la misma situación. Tal vez con una verduleria les vaya mejor que operando una Aerolínea a Delta. Impresentables.
La peor experiencia de mi vida volando. Suspendieron y reprogramaron la ida y la vuelta. La atención a bordo pésima.
Mejoraría el tiempo espera para salir del avión!.
El viaje estuvo excelente!🙏
Me gustó la selección de estrenos en su streaming service. Podría mejorar la variedad de snack options y el wifi.
Desventajas: "el trato"
Desventajas: "Estuvo bien porque fue un viaje corto, gracias."
Desventajas: "Recomiendo Delta y la página de Kayak es buena y segura.. fue un excelente viaje, gracias."
Ventajas: "Muy confortable el asiento"
Desventajas: "Todo está perfecto, creo que deberían seguir dando el sándwich que daban en vez d los snack"
Ventajas: "Llegó a la hora estimada"
Ventajas: "Excelente trato, la mejor línea aérea"
Desventajas: "Dar almohadas"
Ventajas: "Puntualidad y gran actitud de apoyo en atención en aeropuerto de Quito"
Ventajas: "Todo, especialmente el entretenimiento"
Desventajas: "La comida, muy floja"
Ventajas: "No me gusto nada. El vuelo se retrasó. Perdimos la conexión. Nos dieron abordaje en Aeroméxico y Aeroméxico no nos dejó subir. Nadie se hacía responsable. Terrible todo. Un vuelo que salía a las 11 am de las vegas y llegaba a las 7 a México se convirtió hasta la una de la mañana. Terrible trato de"
Ventajas: "La atención del personal"
Desventajas: "Todo wstuv6muy b Todos los servicios fueron excelente,"
Ventajas: "Ante los problemas dieron respiesta"
Ventajas: "Vuelo salió a tiempo"
Desventajas: "Que avisen antes que el vuelo fue operado por otra aerolínea , no fue delta."
Desventajas: "Todo perfecto"
Desventajas: "Por poco pierdo la conexión."
Ventajas: "El vuelo fue de delta pero estaba operado por Aeroméxico. El personal de ambas líneas muy grosero. En especial una señorita de Aeroméxico llamada Yadira Díaz que tenía un distintivo de entrevistador literalmente me dijo que le hiciera como quisiera que ella no me iba a atender."
Desventajas: "Ambas aerolíneas (Delta y Aeroméxico) tienen que capacitar a su personal"
Desventajas: "No es lo que compré. Asientos pesadísimos uno del otro, casi sin espacio para piernas. Cuberteria y platería de plástico, nunca entregaron los accesorios Tumi, las mantas NO son las anunciadas. En fin, un engaño."
Ventajas: "Eficiente abordaje, vuelo a tiempo, servicios de avión muy Modernos"
Ventajas: "Rapidez del viaje y profesionalidad de los pilotos"
Desventajas: "Las opciones de comida"
Ventajas: "Han mejorado mucho la calidad del servicio especialmente respecto a la comida y el entretenimiento a bordo. Estéticamente se ha renovado suficiente. El.avion bastante nuevo."
Desventajas: "La comodidad de Economy es escasa. Es difícil descansar un vuelo nocturno en esos asientos."
Ventajas: "La atención del personal fue muy buena."
Desventajas: "El vuelo se retraso 1 hora y la comida estuvo horrible."
Ventajas: "El abordaje muy rápido sencillo, todos los pilotos de delta siempre salen a recibir a sus pasajeros."
Desventajas: "Pasó exactamente lo mismo que en el vuelo anterior una persona ya estaba sentada en mi lugar y en esta ocasión traté de decirle, pero la pasajera me ignoró o no me entendía"
Ventajas: "Great experience, the service was the best part."
Ventajas: "LA puntualidad para abordar y despegar"
Desventajas: "Su personal no es muy amable"
Desventajas: "Lo que no me gusto que al momento de llegar a Atlanta si le dieron una silla de ruedas pero no hubo quien la llevara a la salida!!!!"