The only thing that was less than excellent was the food server at dinner. (I had the chicken.) It wasn't that it was poorly heated or in difficult-to-open containers; it was just that it had a very peculiar taste. And I use that to describe not just the main course but the dessert as well. Very odd flavours for what seemed to be a mainstream item. I did like that the airline offered us a free glass of wine. The breakfast omelette wasn't bad, although it was quite bland.
No refunds for flights that I could not take due to Covid restrictions
Ventajas: "Crew was great, plane was modern and clean"
Desventajas: "We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own"
Ventajas: "Crew was amazing, very attentive."
Ventajas: "Movies, texting other seats, requesting food and water from my screen"
Ventajas: "Their English, unlike US English, is a little hard to understand."
Desventajas: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Desventajas: "It ran a bit late"
Desventajas: "Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount."
Desventajas: "Seats, food, entertainment"
Ventajas: "The entertainment was excellent and so was the food."
Ventajas: "Service and biz check in"
Ventajas: "the staffs and the boarding experienve"
Desventajas: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."
Ventajas: "The sleepers in business were perfectly flat. It's the best sleep I've had on a flight."
Ventajas: "same as above"
Desventajas: "unalbe to select seats so we were spread out"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Ventajas: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Desventajas: "Flights was 2.5 hours late due to weather which was the biggest downer."
Ventajas: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Ventajas: "Excelente todo!"
Ventajas: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Desventajas: "The lumbar support in the seats is quite inadequate."
Ventajas: "Friendly and helpful staff"
Desventajas: "No WiFi or outlets on aircraft"
Ventajas: "Seats are very comfortable and with enough leg room. The movie selection is always good and the food is excellent"
Ventajas: "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
Desventajas: "Over priced check in bag. Due to it not being according to weight. Ridiculous."
Ventajas: "Appearance of plane"
Desventajas: "Attitude of attendant. Worst landing of 4 flights going from USA to auckland"
Ventajas: "Cool temps in plane"
Ventajas: "Smooth operation once onboard"
Desventajas: "Boarding sequence mix-up"
Ventajas: "Entertainment was good, crew was nice, flight was very smooth"
Desventajas: "Took forever to take off, but not company fault"
Desventajas: "Lo perdí"
Ventajas: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Desventajas: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Ventajas: "The flight crew was absolutely wonderful."
Desventajas: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Desventajas: "Couldn't check in online and book seats. That was a bummer."
Ventajas: "I thought there was plenty of leg room in the standard seats. The flight attendants were cordial. No complaints."
Ventajas: "The business class on Air New Zealand is the space and comfort level all airlines should have in all classes of seating. I could comfortably fly to Europe from California in business class on this airline."
Ventajas: "The fly was on time"
Desventajas: "The service very poor"
Ventajas: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Desventajas: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Ventajas: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Desventajas: "The wine was delicious and I wanted more"
Ventajas: "Lots of entertainment options and friendly crew."
Desventajas: "Lack of leg room"
Ventajas: "already commented above, everthing about the same...staff was very nice"
Desventajas: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Ventajas: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."
Desventajas: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"
Ventajas: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Ventajas: "Great entertainment"
Ventajas: "I liked the fact that the flight was non-eventful."
Desventajas: "I was "upgraded " to a seat facing a bulkhead, so leg room wasn't an issue. However, I missed the last half hour of my movie, because the screen had to be put back into the arm rest for landing."
Crew were excellent and went above and beyond to make the flight enjoyable.
Ventajas: "Crew was super kind and friendly. Food and beverages were good as well."
Desventajas: "Seat space in main cabin was a little cramped. The seats themselves were a little hard."
Ventajas: "screen, ubs charger"
Desventajas: "be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one."
Desventajas: "Plane needed updated, looked old and some seats had to be fixed mid flight"
Ventajas: "First rate crew, friendly and professional through the long flight. The food was excellent and the crew offered snacks and drinks between meals. I paid the extra to sit in a section upstairs that I was able to get up and move around frequently."
Desventajas: "It’s a long flight but that can’t be helped. Economy seats are really cramped and so I paid $190 for more leg room on the way back. Would highly recommend. I wouldn’t sit right next to the bathroom again. (Check seat guru first) Also wasn’t able to check in with my mobile phone. Had to go through the line."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "movie selection was good"
Desventajas: "air was stale, food was just okay"
Ventajas: "Same as previous answer!"
Ventajas: "Food was surprisingly good and generous. Also nice to have snacks and small soft drinks available in the back at any time. The entertainment system had a good collection of movies."
Desventajas: "Seats should have a USB port for charging devices. Podcast selection was poor on the entertainment system and usually only had one or two episodes. Because podcasts are often free (or can be licensed cheaply) and require little storage, system should have last 20 episodes of the best 100 podcasts."
Ventajas: "ENTERTAINMENT. ONE STAFF MEMBER DID HER BEST TO LOOK AFTER ME DUE TO THE TERRIBLE SEATING ISSUES."
Desventajas: "I REQUESTED AND WAS GIVEN A WINDOW EXIT SEAT AS I AM TALL. THE SEAT HAD NO WINDOW AND HAD A HUGE EXIT BARRIER IN FRONT OF ME SO IT WAS VERY UNCOMFORTABLE. THE STAFF TOLD ME I HAD TO PUT MY SHOES BACK ON BECAUSE I WAS IN AN EXIT ROW. A DIFFERENT STAFF MEMBER SAID IT DIDNT MATTER"
Desventajas: "Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience"
Desventajas: "- There was a massive line for boarding and it took a while. We ended up leaving a little late because of it. - The crew overlooked the row I was in a few times. We had to call for assistance to get rubbish removed. - One of the toilets didn't have running water in the basin from the second hour of the flight onwards. - The galley in the back was locked for most of the trip. - The food wasn't cooked properly. - Everyone was asked if they wanted a drink with my meal except for me."
Desventajas: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
Ventajas: "Very smooth flight."
Desventajas: "Could use more leg room. When the seat in front of you is reclined it is practically in you face."
Ventajas: "The flight was fast, crew was awesome and overall was awesome"
Desventajas: "My kayak app wasn’t updated to the correct flight time so they had to put me on the last flight to Melbourne that would make it. Thankfully quantas is awesome and got it done."
Ventajas: "Lunch served was good."
Desventajas: "The flight was delayed a bit."
Ventajas: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Desventajas: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Ventajas: "Detail and attention to peoples specific needs. Service prior to boarding and during were excellent"
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Wonderful staff, the flight felt quick and easy."
Desventajas: "The food, there was no vegetarian option."
Desventajas: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Desventajas: "Entertainment system was run down and not functioning well"
Desventajas: "We were unable to access the boarding area until about 15 min prior to the flight for some unknown reason. We were held in an "anteroom" area. The boarding process was a bit confused as a result."
Ventajas: "Crew was great, friendly and accommodating. Food was good for airline food"
Desventajas: "Seat rows are so close together that you have to pay extra for a decent amount of leg room."
Ventajas: "Gracious flight attendants. Gluten free meals were good too."
Desventajas: "Only wish they had WiFi on the plane."
Desventajas: "Did not receive breakfast and had a cup of coffee wanted a second cup and they said they had already shut everything down and we still had 1.5 hours before landing"
Ventajas: "The entire staff was wonderful and friendly!! Dennis Byrne & Marie Byrne"
Desventajas: "We had a delay as they could not get the lift for food to put onto the plane, so we were delayed 1 hour. Dennis Byrne & Marie Byrne"
Ventajas: "The 787 Premium economy"
Ventajas: "Flight was comfortable, in flight entertainment was good, food was good"
Ventajas: "on time friendly team comfy seats"
Desventajas: "Coach food is typically not good, but I've had a few coach experiences that were impressive. GOOD is a good rating for their good for coach."
Ventajas: "Not much. The movie selection was ok"
Desventajas: "How can an airline be worse than United. Ask Qantas because they cracked the code."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Nice crew. Nice food. Nice movies. Smooth ride"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "One of the flight attendants was not only friendly but interactive which was appreciated on such a long flight. They have a decent movie/TV selection."
Desventajas: "The headphones were poor quality so I would consider bringing your own to hook up to the port they provide. The food was mediocre but I don't expect a 5-star meal. The seats were not comfortable for 15 hours but I'm not sure I'd be comfortable in any seat for 15 hours."
Ventajas: "Good food great service nice and friendly staff"
Ventajas: "The in-flight entertainment was packed full of recent big movies. I was travelling with my partner on separate tickets due to us having different final destinations. The Qantas staff was able to re-arrange our seats together for the long flight over the Pacific. We also got to celebrate New Year's twice, since we crossed the International Dateline."
Desventajas: "I was not a fan of the A380 prior to my flight, and was even less of a fan after. The boarding in Melbourne was chaotic- for some unexplained reason, Qantas felt the need to quarantine the seating area around the gate. This led to a minor stampede as all 5,000 passengers thought the flight was boarding. The Qantas staff at Melbourne, from the check-in desks, to the boarding crew were all apparently over-whelmed. It wasn't any better upon arrival at LAX- the baggage area was chaos as our arrival apparently caught the LAX baggage handlers by surprise. I had a four-hour layover in LAX, yet still managed to miss my connecting flight after an excessive delay getting our checked bags, the line through customs, and rechecking in through the TSA - and that was WITH an expedited screening pass."
Ventajas: "comfortable seats. Okay food. Great entertainment."
Desventajas: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Ventajas: "Good meals, friendly service. Very comfortable"
Desventajas: "2 hour delay"
Desventajas: "Seats where narrow"
Ventajas: "Great choice of films...Large screen in an economy seat!"
Desventajas: "The food...but I never like airline food."
Ventajas: "Nothing because they did not allow us to take the flight. We had to buy new sets of tickets."
Desventajas: "They did not do their best to help us talk to the Australian embassy to allow us to re enter Sydney even as transit passengers just to be able to take our flight with Philippine airlines early the next morning. I know we made a mistake of getting flight to Manila in Sydney. We should have just gotten flight from Auckland instead but it was an honest mistake. They should have just allowed us since we know it's possible. We spent 14, 000NZ additional for that mistake."
Ventajas: "Upgraded to busienss 5 of us together"
Ventajas: "Lady who checked us in in LA was great."
Desventajas: "On-board crew may have been the worst ever and I've done that flight for YEARS. They only get grumpier, bossier, ruder and less helpful each time. Oh for another airline that flies direct LAX > MEL!!!"
Ventajas: "After sleeping in an airport for two days, flying with Quantas was like being in heaven."
Ventajas: "Our American Airlines portion of the flight to Dallas Fortworth was late. Qantas had someone at the gate looking for us to tell us where to go and to call ahead to say we were coming. The flight was a long overnight one, but the crew made it as pleasant as was possible. We were served a meal and offered drinks and snacks throughout the night."
Ventajas: "Nothing. Have used qantas for 20 years...this is the last time."