Ventajas: "Friendly flight crew. Food was good as well with options!"
Desventajas: "My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me."
Ventajas: "Fue un buen viaje, puntuales y tuvieron cortesia a la hora de acomodar a las personas"
Ventajas: "Tripulación amable"
Desventajas: "Comida, algún regalito para los niños, no cobrar las cervezas, x lo menos una x el retraso, vino para comer"
Desventajas: "El embarque un desastre"
Ventajas: "Fares were competitive. Service excellent. Seating comfortable"
Desventajas: "Food on the plane"
Ventajas: "We paid extra for the seats ... it's a good value to get on and off more easily. I liked the way they gave food (for free) and beverage every couple of hours. The pilot communicated well."
Desventajas: "The entertainment was not that great -- I had trouble filling the time of our overseas flight with movies; which I like to do going east to west to keep up with the time differential. The bathrooms ran out of water in the toilet about 2 hours before we landed so I didn't want to use it. Again, it was an old plane."
Ventajas: "sound quality was very poor, I could barely understand what was said in movies."
Desventajas: "In approaching an attendant to purchase a beverage we were abruptly informed that they were on a break and go to the forward cabin."
Ventajas: "Los retrasos en los dos vuelos ida y vuelta, deberían compensar de alguna forma el incumplimiento de los horarios."
Desventajas: "Deberían dar algún snack ya que el precio no es barato para no poder darlo. No lo recomiendo"
Ventajas: "Flight was incredibly smooth and on time."
Desventajas: "I had selected an emergency aisle seat because additional legroom was offered in those seats, however, the seat was so narrow I couldn't sit there. Moved to a regular seat instead. Food was really mediocre compared to food I've had on other airlines."
Ventajas: "Same as above: great staff and service"
Desventajas: "Horrible online service and the surprise of being on a different airline than my travel documents had stated."
Ventajas: "Plane was clean."
Desventajas: "They seemed to be a bit stingy on the beverages - I was pretty dehydrated so asked for another can of soda or glass of still water and never received it. Crew was not particularly friendly. I had flown British Air on the way over to Europe and that crew seemed genuinely more friendly. The complimentary headphones were terrible. I almost gave up on watching a movie until I pulled out my iPhone headphones and realized that I could finally hear the dialogue over the roar of the plane."
Desventajas: "not much as far as movie/tv selection goes; very little leg room and uncomfortable seats"
Ventajas: "Food provided. Enough overhead bin space for bags. Newish plane. On demand entertainment screen."
Desventajas: "Couldn’t change seat at checkin so couldn’t sit next to husband on a separate reservation. Not many new movies."
Ventajas: "Pre-check customs in Dublin is nice, flight left on-time, food was reasonably good, arrived early."
Desventajas: "Seat space is tight as is usual with most airlines - people aren't getting smaller."
Ventajas: "Great service! Wonderful entertainment(movies, tv, etc.) delicious meal!"
Desventajas: "When sitting in an exit row an attempt should be made by staff to reserve overhead storage for those in the exit row because of the no storage under your seat policy, after all you had a staff member right there!"
Ventajas: "Friendly crew"
Desventajas: "(1) boarding chaotic, misinformation (2) cold cabin, no blanket (3) entertainment system very slow, map not working (4) Overpriced wine and beer on transatlantic segment while competitors serve those free of charge"
Ventajas: "El vuelo salió 40 minutos tarde"
Desventajas: "Asientos normales"
Desventajas: "The map feature wasn't working on the flight and the sound quality for media was very poor and sporadic"
Ventajas: "had trouble getting a ticket in the airport. was not checking a bag so they went out of their way to print one ensuring I did not have to wait in a large bag check line. seats have decent room, tv's had a great selection. food was good during the flight and staff was attentive. top 3 transatlantic flight for me(done around 20)"
Ventajas: "Very friendly and cheerful staff."
Desventajas: "Boarding was chaotic; there was little to no crowd management. Row numbers were called to board the plane before the staff even seemed ready to receive them. There was no vegetarian meal option, and my in-flight entertainment completely ceased functioning less than halfway through the flight."
Ventajas: "I thought the staff worked very hard and were very friendly."
Desventajas: "Leg room was minimal. I don't think you should allow seats to go back since I inevitably sit behind someone who puts his all the way back and I feel like a pretzel. It seemed like a very expensive ticked to feel like that."
Desventajas: "The flight was over an hour late taking off. Mediocre service from the crew, they seemed tired. Upon arrival you could not open the cargo doors and our luggage was delayed for almost 1.5 hours. There were several other issues with thus flight that made the overall experience a poor one. Some where beyond the control of the airline, others were not. There was a lot of room for improvement."
Ventajas: "We had an adequate amount of room and were treated as valued customers. Enough said!"
Ventajas: "Much better than the Rome-Dublin leg. A modern plane with entertainment. A boarding process with effective signage and flowing lines. An absolutely top-rate cabin crew. Actually enjoyable food."
Desventajas: "Really was well done: systems seem to be functioning smoothly and feedback processes are working. One thing I did note was that the waste seemed to be collected without sorting for recycling. Considering you all are on the Emerald (green) Isle, you could take up the mantle of being the "most ecological" airline in the world. It would only take a small amount of messaging."
Ventajas: "Aircrew was good."
Desventajas: "I never realized that Aer Lingus was actually a budget airline until I flew them. Price was right, but lack of leg room and things like charging for things other airlines do not, should be factored in when choosing them. There was a 2.5 hour delay and I think that passengers should have received some compensation for that. A voucher or at least a free drink, nada."
Desventajas: "unable to contact Aer Lingus with question dealing with clearing customs once we land in the U. S. we were on hold for over an hour"
Desventajas: "The crew looked completely unhappy. There was only one crew member smiling. The flight was delayed by about an hour due to food. I feel if we are paying for a flight that is 7+ hours the crew should at the very least fake a smile."
Ventajas: "Lovely fight attendants and good food!"
Desventajas: "Seats are too small -- and I am not a big person, only 5'5" and 125 lbs. But too hard to sleep or stay in that tiny space for 6 hours."
Ventajas: "vuelo confortable y agradable"
Ventajas: "Well fed"
Desventajas: "Plane not clean. Movie screen did not work."
Ventajas: "on-time departure Smooth boarding Staff professional"
Desventajas: "could not select seat on-line <24 hrs before. Got to airport 2 hrs before departure and unable to pick seat beside my wife."
Ventajas: "Great movie selection, good food variety (healthy and varied choices), and sufficient space in the seats."
Desventajas: "I didn't get to choose my seat ahead of time for some reason (but luckily ended up with a seat I was very happy with, with an empty seat beside me)."
Desventajas: "even smaller seats, more cramped than the previous flight and even more children crying"
Ventajas: "Crew were very polite & attentive, food & entertainment were also good"
Desventajas: "The main problem was that where I was sitting was to cool. All three women in my row were cold. At one point about half way through it warmed up but then it cooled down again. I was wearing a fleece jacket & had a blanket but was still cold. Of course row 28 sees a lot of traffic & noise from the lavatories so that wasn't fun but the cold was the main problem."
Desventajas: "Flight delayed due to refueling?? Sorry why was this not done prior to boarding? Sat for almost an hour on the plane before take off - terrible."
Ventajas: "Crew was friendly. Boarding was efficient."
Desventajas: "Hard landing."
Ventajas: "Temperature was good. Fortunately the seat next to me was empty which always makes it more comfortable if only the person in front of me did not move her seat back - that makes it difficult to get up. Movie choices were good and the individual screen was good for watching and could be paused."
Desventajas: "International flights usually include wine with their meal but this would have been an overpriced purchase. The selection of food was marginal and too spicy, only the dessert was edible. Not the quality of the last trip on aer Lingus. There was a second snack sandwich although soggy and unappealing with a minimal slice of chicken."
Desventajas: "Very uncomfortable!"
Ventajas: "Boarding was easy. I appreciated the meal and drinks I got without having to pay for it."
Desventajas: "The entertainment had a lot of options- TV shows, movies and games but none were really accessible to me as a Deaf person- no captions. and as for the game I needed a console which I could have asked for. I tried at one point but the attendants didn't help me. So I just gave up and read my book on my iPad. Also, it seemed to take forever to get my bags. I know it was a big plane and there were a lot of us waiting, but it still seemed to take longer than expected."
Ventajas: "Free wifi card but it was too slow to stream"
Desventajas: "Broken screens"
Ventajas: "plane, crew, food, entertainment, comfort were great."
Desventajas: "Check-in (or lack of web check-in) is a big minus."
Ventajas: "Overall nothing. I requested Aisle seat & Veg food through Etihad Helpline before commencement of my journey. But Aer Lingus crew refused to listen it saying they didn't receive any instruction from Etihad."
Desventajas: "Their attitude"
Desventajas: "We had to go to the Aer Lingus counter in Dublin to do seat selection for the remaining leg of the journey as this wasn't an option in Budapest."
Desventajas: "We landed at Logan early, but then had to wait for a gate. We still arrived at the gate a little ahead of schedule."
Ventajas: "Airline does great job of check in-lots of assistance available to move you quickly through airport."
Desventajas: "Some of the flight attendants were rude to other passengers-embarrassing to listen to. Food mediocre, have to pay for drinks on transatlantic flights. Slow to pick up food trays. Boarding a bit chaotic. Definitely feels like a budget airline but compared to U.S. Budget carriers, they could use some work on customer service."
Ventajas: "Free movies"
Desventajas: "No leg room"