Ventajas: "The two check in bags rule."
Desventajas: "Not applicable"
Desventajas: "Customer services"
Desventajas: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"
Ventajas: "New plane, fresh feel. Food is ok."
Desventajas: "Airline feels basic and no frills."
Ventajas: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Desventajas: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Ventajas: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Desventajas: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Ventajas: "Food and in-flight services"
Desventajas: "Entertainment package"
Ventajas: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Desventajas: "As I said, I liked everything. From the departure to the landing"
Desventajas: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Ventajas: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Ventajas: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Ventajas: "Everything was perfect. On time arrival."
Desventajas: "Loud Nigerian co-passengers"
Ventajas: "Nice blankets. Good service."
Desventajas: "Food wasn't that great and juices were very sweet (tasted like sugar water)"
Ventajas: "Good and clean planes, good service"
Desventajas: "We had couple of ours delay and not well communicated"
Ventajas: "Nice comfortable new planes."
Desventajas: "There wasn't much not to like."
Desventajas: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."
Ventajas: "Friendly staff, decent snacks and entertainment options"
Ventajas: "New airline. Left 20 mins early."
Ventajas: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Ventajas: "Was good on time"
Ventajas: "on schedule. staff at counters and flight crew were courteous and professional."
Ventajas: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Desventajas: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Ventajas: "Everything was on time and comfortable. Will take the same flight again in the future."
Desventajas: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"
Ventajas: "Overall comfort and staff friendliness"
Desventajas: "Landing was a bit turbulent"
Ventajas: "Rwanda air crew"
Desventajas: "Lagos international airport"
Ventajas: "Like Kigali it was clean and efficient."
Desventajas: "Food is almost inedible"
Desventajas: "Time management"
Desventajas: "No entertnainment"
Ventajas: "Everything went well as expected..."
Ventajas: "movie dinner on each leg of the flight"
Desventajas: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Desventajas: "Too cold on the plane - way, way too cold"
Ventajas: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Desventajas: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Ventajas: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Desventajas: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."
Ventajas: "The flight times were perfect and the seats were comfortable."
Desventajas: "The food was just ok"
Ventajas: "Everything was excellent, service, cabin, food."
Desventajas: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Ventajas: "Orderly, organized, courteous"
Desventajas: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Ventajas: "Flight attendant are helpful."
Ventajas: "It was a short flight and all went well. We even had time for a snack."
Ventajas: "Service! Smooth ride and good food!"
Ventajas: "the only one thing I loved about the flight was it being DIRECT from Mombasa to Kigali. I didn't have to pass through Nairobi."
Desventajas: "Don't expect a lot in Africa. The service wasn't that bad, but it needs a lot of improvement. Partyly because Rwandair's planes are small (Boeing 737-200) there was a lot of turbulence during the flight... A lot to learn from Kenyan and Ethiopian!"
Ventajas: "Flight was on time, arrived on good time"
Desventajas: "No entertainment on the flight, no headphones for music"
Ventajas: "It was great. Quick 45 minute flight."
Ventajas: "What did you like? time management was great, and the service on board was superb,"
Desventajas: "What didn't you like? so far so good"
Ventajas: "Clean, on time, perfect landings."
Desventajas: "No entertainment not much leg room in economy"
Ventajas: "On time, perfect landings."
Desventajas: "Non much leg room in economy"
Desventajas: "Todo muy bien!"
Ventajas: "Great crew, Food."
Desventajas: "Reduce baggage charges."
Ventajas: "todo muy bueno"
Desventajas: "lo que no me gusto que a la vuelta habia una azafata que no tenia paciencia y hablaba todo en ingles y nadie le entendia y como no le entendian se iba y yo tuve que decirle a las personas y yo soy vegetariana y nunca me dio comida vegetariana tampoco"
Desventajas: "La atención del personal de a bordo malísima. Pero malísima mal"
Desventajas: "It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely..."
Desventajas: "I changed my flight but they didn’t change it and now I’m stuck!!!"
Desventajas: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines."
Desventajas: "Better seat"
Desventajas: "Old aircraft rickety seats"
Desventajas: "Not having to wait 3 days for my luggage"
Desventajas: "USB connection was not working from my seat"
Desventajas: "Entertainment is non existent. Plane is tatty."
Ventajas: "Comfortable seat and fairly friendly crew"
Desventajas: "Better reception and understanding at the airport. The staffs are not considerate."
Desventajas: "I was overbooked in Addis"
Ventajas: "On time. Service and culture"
Desventajas: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."
Desventajas: "Good service"
Ventajas: "The food was delicious"
Ventajas: "Debe mejorar la comida y el entrenamiento"
Ventajas: "Debe mejorar la comida y el entretenimiento"
Ventajas: "Boeing 737 - 800 us great"
Desventajas: "Waiting room at Gate 1B"
Desventajas: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"
Desventajas: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Ventajas: "Served dinner"
Desventajas: "the seats however were quite tight and there was no electrical plug for charging."
Desventajas: "Checkin luggage did not get loaded onto the connecting flights at addis ababa. Had to wait two days for the next flight from addis ababa to gaborone botswana to receive our luggage. The ethiopian air office in gaborne was helpful straighteningbout the situation. I would fly ethiopian air again."
Ventajas: "Meal service plentiful. They kept the bathrooms very clean"
Desventajas: "This plane seemed older not as spacious or as clean as planes on Ethiopian I've traveled on before. Horrible film selections, and it's the same coming and going."
Ventajas: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Desventajas: "No sleep with my baby!! ;)"
Ventajas: "The flight was on time and they fed us well."
Desventajas: "Nothing really."
Ventajas: "Sleeping most of the way"
Ventajas: "La comida de ida buena, el avión mejor que Lufthansa. Faltaría que te avisaran qué documentos has de rellenar al llegar y qué importe se ha de pagar en concepto de Visado"
Desventajas: "La comida de vuelta (beef) malo, todo tendones, debería haber vuelto a pedir pollo. Problemas de recursos aduaneros en Inmigración y obviamente un retraso de salida considerable. Sería recomendable que te avisaran al llegar a Zanzibar que es recomendable al salir de Zanzibar llegar con mínimo 3h de antelación para evitar estrés."
Ventajas: "Customer service was great and the restrooms were cleaned regularly unlike some long haul flights where it's not the case."
Ventajas: "See above."
Desventajas: "See above."
Desventajas: "The waiting time for the connecting flight to was far too long...."
Desventajas: "Lack of customer service. Due to the delay in Washington, we missed our connecting flight. Though the EA personnel knew of our delay and missed flight, we still had to wait in line at the counter for 3 hours in order for them to put us up in a hotel and make other arrangements. Though they had 15 hours to do this for us, they did not. They served some customers and did not serve others. There was no communication whatsoever, they just handed us papers without explaining what was happening."
Ventajas: "Entertainment, comfort in flight"
Desventajas: "The crew was not too caring, and the food was really below average - same dish for lunch and dinner."
Ventajas: "Entertainment options were good and they fed you several times"
Desventajas: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"
Ventajas: "Smooth Flight."
Desventajas: "Too crowded."
Ventajas: "Long flight but comfortable. Pleasant crews"
Ventajas: "Again, excellent service. Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Desventajas: "Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Desventajas: "Horrible food selection, needs improvement"
Desventajas: "Food and entertainment is very poor."
Ventajas: "We are so tired of showing up our passports many times in the ethiopian air lines. Overall we had a very good trip and the crews were so nice."
Ventajas: "Flight crew services"
Desventajas: "Insufficient drinks"
Desventajas: "same flight crew"
Desventajas: "Staff showing ignorance on "checking-in once for one trip", say from Abidjan to Blantyre. They kept me waiting but with little help."
Ventajas: "The crew were excellent especially lead hostess. I liked the comfort n entertainment very much."
Desventajas: "Vary the snacks to include fruits. Include warm drinks like water during meals."
Ventajas: "The plane is spacious. It gives leg comfort"
Desventajas: "Food and entertainment was lame especially because sound didn't work."
Desventajas: "boarding announcements difficult to understand toilets not kept clean - not enough for size of plane stewards just OK - understaffed for a full 787 food mediocre - definitely better on other carriers to Africa spent 21 hrs in one plane from JRO to IAD in part caused by a 5 hr mechanical repair in Dublin pilot lead us to believe repair would be quick but it wasn't overall my worst international flight out of several dozen I will not fly Ethiopian Air again"
Ventajas: "this part of the flight was not a pleasant one. the crew kept passing me over no matter how much I called. but they seemed more attentive to their native people (Ethiopian) because they spoke the same language. this was frustrating, the entertainment did not work for the entire flight, thank God I had my Bible to read...."