Desventajas: "Kayak really dropped the ball and I have lost the entire cost of the tickets AND the travel insurance which didn't do anything. What a waste!"
Ventajas: "The flight was a great value for the price and the staff was amazing and attentive."
Desventajas: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Desventajas: "Good everything"
Ventajas: "Yes the crew was amazing ✅ Very professional and friendly"
Desventajas: "A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️"
Ventajas: "Everything was good, comparing with other airlines with higher price, China airline was the best"
Desventajas: "Food could have been better"
Desventajas: "Bad food and bad FA"
Ventajas: "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
Desventajas: "Screens were better on the flight from Vancouver to Taipei."
Ventajas: "Kind workers and excellent food"
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Ventajas: "Size and clarity of entertainment screen on economy."
Desventajas: "Quality of earphones are low. Food could be better too."
Ventajas: "Crew was very friendly."
Desventajas: "There is just no room to move in those seats. We were packed in like sardines."
Ventajas: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Desventajas: "Answered above. The seats looked bigger and better but the equipment looks tired."
Desventajas: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
Ventajas: "The flight was 40 minutes faster than expected"
Desventajas: "The economy seating in this airline are trash"
Ventajas: "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
Ventajas: "Friendliness, courteousness & hospitslity of the entire crew."
Desventajas: "I did not understsnd the reason for the delay. It did not bother me though."
Ventajas: "Excellent condition of Aircraft"
Ventajas: "Good and friendly service, comfortable seat"
Desventajas: "Late, and upon arrival 5000+ people trying to get through immigration. Stupid."
Ventajas: "super professional and efficient throughout. great airport experience on transfer in Taipei"
Ventajas: "Crew was nice"
Desventajas: "The plane was kept really cold and entertainment system didnt work very well."
Desventajas: "No entertainment during the flight."
Ventajas: "same as above"
Desventajas: "same as above"
Desventajas: "Great services on board"
Ventajas: "I fly to South East Asia quote often and have tried a a few airlines. China Airlines has been the most consistent in all aspects. On time, ease of flying, on board entertainment. I will continue to look to use this Airline in the future."
Desventajas: "The food could be better. Maybe offer an American choice?"
Ventajas: "over all good"
Desventajas: "all good"
Ventajas: "Restrooms were clean. Had 2 empty seats beside me - excellent"
Desventajas: "Earphones were bad bcoz no sound could be heard. Stewardesses were too busy or could not understand english"
Ventajas: "Boarding was disorganized"
Ventajas: "Service, crew and food were exceptional"
Desventajas: "Nothing to complain about"
Ventajas: "The interior was clean and spacious. Overall pretty comfortable flight. About average in-flight entertainment system."
Desventajas: "They gave me a tray without the main entree on it for breakfast and said they'd come back. Gave everyone in front of and behind me their food as far as I could tell. Then they never came back. I wasn't particularly hungry and neither was my girlfriend who was next to me, so we split her food, but still, pretty weak."
Ventajas: "Professional staff"
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "Ground crew facilitated the flow of the very long line, making sure it's moving along. The flight crew were helpful in finding a spot for your carry on and were always there when I needed assistance. Food was good but the Taipei-Manila flight, there was only one choice of meal."
Ventajas: "Connection flight on the way back was a bit late but we still made the connection just fine. The airplane was new. Nice seats and nice video system. The flight crew were very nice, professional and quite beautiful"
Desventajas: "The food was typical airline food which is not very good."
Ventajas: "Everything was great."
Desventajas: "The food was not as good as other China airlines flights we have done, but was still above average."
Ventajas: "Not much. I would have liked a chance to request food to reflect my religious needs."
Desventajas: "No fish or vegetable options on Good Friday. Late boarding. Entertainment system had poor options and did not work."
Ventajas: "Boarding went smoothly. Aircraft was on time."
Desventajas: "No beverage service before meal. No Western choices for meals."
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "Promptly served food"
Desventajas: "Very tight connection due to delayed first flight"
Ventajas: "Overall staff was pleasant. Food was ok. Leg room was pretty tight. For a short 3 hour flight it was bearable."
Ventajas: "on time"
Desventajas: "seats are small ,not enough rest rooms"
Ventajas: "comfort of premium economy seating in 777 ER300"
Desventajas: "Food service not that good."
Ventajas: "Though this was a long flight, it didn't feel unbearable at all. I had plenty of leg room, the food was just right, the service from the staff was very pleasant, and there was barely any turbulence."
Desventajas: "Nothing I can think of off the top of my head. Everything was fine."
Desventajas: "No entertainment for kids, no toes, TVs were not functioning and several times I asked the crew that kids bored and want to play or have something to watch but nobody cared. My children didn't liked the food at all, as there was no fish or egg or veg meals, only pork at breakfast. I had two young kids with me, but were treated as regular passengers and we lined up for long time for boarding and kids got very tired. At washrooms there was no soap, tissue or towel papers."
Ventajas: "Plane was clean and staff were accommodating."
Ventajas: "I have flown many airlines including China Air. I travel about 4 time a year. This flight from Honolulu to Tokyo was exceptional and the crew was amazing. They were very nice and sweet to all the passengers around me."
Ventajas: "The crew was very courteous and professional."
Desventajas: "The reason China Airlines provided for the delayed flight was bogus. China Airlines claimed there was a weather problem. However, Eva Airlines had an exact flight from BKK to Taipei that was not delayed due to "weather problems". Another passenger said she checked China Airlines ratings and found that many have complained about China Airlines record for timeliness. Lastly, another passenger checked the weather and did not find any "weather problems"."
Desventajas: "Onboarding time"
Ventajas: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ventajas: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Ventajas: "Crew were great. Seating was comfortable."
Desventajas: "Boarding seems a bit of a crazy process."
Ventajas: "Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row"
Desventajas: "We’re used to entertainment in seat like delta"
Ventajas: "Asientos comodos"
Desventajas: "Comida por debajo de lo que ofrecen otras aerolíneas del sudeste asiatico"
Desventajas: "On-time departure"
Ventajas: "The crew was very nice."
Desventajas: "There were passengers clapping through the whole flight."
Ventajas: "Staffs are nice, food is good"
Desventajas: "Delay 50’ without anouncing"
Ventajas: "The entire flight was pleasurable. The crew was outstanding."
Desventajas: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Ventajas: "Plenty of room, noise low, allowing for me to sleep several hours. Crew efficient and friendly."
Desventajas: "Many stale films, but I really don't care!"
Ventajas: "Everything was great."
Desventajas: "Everything was up to part"
Desventajas: "Friendlier crew"
Ventajas: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Desventajas: "Better info on what the flight number is. More info that is airport specific."
Desventajas: "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
Ventajas: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Ventajas: "Business Class flight was a smooth ride from Vietnam to Thailand."
Ventajas: "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
Ventajas: "The plane was new and the food was fresh."
Ventajas: "Onboarding went well and bagage was out fast in Nha Prang"
Desventajas: "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
Ventajas: "Early departure and arrival. Amazing"
Ventajas: "I only fly Vietnam airlines within Vietnam."
Ventajas: "The team in international flight are less stress. More smiling and more organized"
Desventajas: "No entertainment for 1.30h flight"
Ventajas: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Desventajas: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ventajas: "We left late but arrived safely and close to being on time."
Desventajas: "Taking the bus to the plane is a nuisance."
Ventajas: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Ventajas: "Check in was easy, food was decent, there was a TV in each seat"
Ventajas: "Good customer service. No baggage charge."
Ventajas: "Crew and airplane were great!"
Desventajas: "Food was not as good as I'd remembered on previous trips."
Desventajas: "Extraordinarily uncomfortable seats"
Ventajas: "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
Desventajas: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Desventajas: "Uncomfortable airplane."
Ventajas: "Todo bien"
Ventajas: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Desventajas: "Some friendly smiles from the ground crew would have made our trip a bit better"
Desventajas: "The Vietnam airline has little consumer orientation"
Ventajas: "On time, clean, nice staff."
Ventajas: "service was great"
Desventajas: "Plane is a bit old"
Ventajas: "Provided food for only a 3 hour flight"
Desventajas: "Boarding was a bit slow (still arrived on time)"
Ventajas: "Everything was good honestly"
Ventajas: "Took off on time."
Desventajas: "Not enough space in business class. Seats are terrible and ergonomically uncomfortable. Not enough choices in papers or entertainment."
Ventajas: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Ventajas: "They deal very well with the handicapped. Very respectful and patient"
Ventajas: "The Air France business lounge that Vietnam Airlines use in CDG Airport was excellent. Lots of space a good selection of food. The airline staff where all wonderful and food on the plane was delicious. I like the sleeping pods. Very private and comfortable."
Desventajas: "I would like a few more recent English movie choices."
Desventajas: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Ventajas: "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
Desventajas: "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
Desventajas: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Desventajas: "Less friendly flight attendant Never serve coffee due to bad weather every time ???"
Ventajas: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Desventajas: "A good airline that is not confused about their market or customer base. No complaints"
Desventajas: "I hate the boarding buses, but this one was really rough. Stand around. Wait. Stand on the bus. This took an hour."
Ventajas: "The crew were attentive & accommodating."
Desventajas: "Food was not that good at all."
Desventajas: "Not enough drinks offered for 15 hr flight"
Ventajas: "Good value over all, good on board entertainment"
Desventajas: "Food could have been better"
Ventajas: "food and service"
Desventajas: "Clean the rest room and fix the lavatory"
Ventajas: "Excellent crew. Comfortable seat."
Desventajas: "No entertainment system but who cares on a 1 hour flight."
Desventajas: "Flight from MNL to DPS had no entertainment system."
Ventajas: "The crew is all right helpful."
Desventajas: "The flight time keep on changing:("
Ventajas: "Crew very friendly as you would expect from PAL. The food was surprisingly good considering it's airplane food. No vegetarian option though."
Desventajas: "I couldn't manage my flight online before checkin, although that appears to be changing so you may not have that issue. Other problems weren't their fault: We sat on the tarmac over an hour before takeoff. The Manila airport is tough to navigate."
Ventajas: "The food was good"
Desventajas: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Ventajas: "Good staff and inflight crew service/attitude."
Desventajas: "Poor IFE and snacks"
Desventajas: "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
Ventajas: "Friendly crew."
Desventajas: "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."
Ventajas: "Great seats (Premium Economy) and very friendly crew."
Desventajas: "A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times."
Ventajas: "great flight great service"
Desventajas: "Food was alright but could have been better."
Ventajas: "Short leg room"
Desventajas: "Better snack and more leg room"
Desventajas: "Ventilation/in flight air conditioning, checkin lanes and waiting time"
Ventajas: "Some of the crew are really friendly and accommodating."
Desventajas: "Space was very tight. I can’t imagine how the tall people can fit."
Ventajas: "Flight itself was great, but my luggage was lost in transit and staff have been very unhelpful in getting it back to me."
Desventajas: "Better way to deal with lost luggage, and they need to automatically deliver it to our address instead of tell us that we need to go back to the airport to pick it up ourselves. It’s been a huge hassle."
Ventajas: "plane and crew"
Desventajas: "mla airport is at its worse"
Ventajas: "The flight, service, hospitality."
Ventajas: "The ataff assigned me an exit row qwitj extra legroom"
Ventajas: "Crew is nice"
Desventajas: "Older plane and seating. Boarding not great in SG. Food marginal."
Ventajas: "There was some form of entertainment that they provided in the form of iPads so I didn't feel bored on the flight as I have trouble sleeping on flights. Because Dubai has an issue with transferring my bags, the airline did find and place my bag on the next flight"
Desventajas: "Some of the programs had audio only and no videos. The food on the flight was subpar at best, the breakfast meal had scrambled eggs that had no form at all. THEY WERE RUNNY EGGS AND HAD THE CONSISTENCY OF BABY FOOD. Dubai has a habit of not transferring my checked bag to my continuing flight. And Dubai placed me on the wrong bus upon arrival so I couldn't get my bag to transfer my bag"
Ventajas: "Wasnt bothered as compared to previous flights."
Desventajas: "One hour delay in boarding and taking off and NO explanation from any airline personnel."
Ventajas: "Smooth flight"
Desventajas: "Boarding was disorganized. No priority boarding for business class passengers. Same thing happened on disembarkation in Manila. Crew didnt control the traffic flow going out from a single exit door."
Ventajas: "Though we are 50 mins late in departure we were given announcement early"
Desventajas: "The food we had ( fish and rice) for the flight was enough in quntity but lack a good taste."
Ventajas: "The salmon dish was however good and more than made up for it."
Ventajas: "Great on-board service. Also, the food was very good for such a short flight."
Desventajas: "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
Desventajas: "Delayed flight and suddenly PAL require each one of us to check in our carry baggage."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "Clean new planes, great service!"
Ventajas: "None. Seat was so uncomfortable and the food was not good at all and the service is very poor. This airline is the poorest service I have ever flown with."
Ventajas: "Was able to use the wifi to access the internet for free for 30 minutes of the flight. Can pay $20 to have it through the entire flight but limited to on 150 MBs. Transfer at MNL for domestic flight was flawless."
Desventajas: "Seat cushion was very hard. No movies were available on the individual screens. I could not get the myPAL app to work with the wifi and use the entertainment options on it. This was on RP-C7775."
Ventajas: "We arrived on time"
Desventajas: "Delayed flight"
Ventajas: "The flght is on time nice plane"
Desventajas: "4 flights on Philippines Airlines, all 4 flights 3 plus hours late. There was not even a pretense of trying to be on time. Worst flying experience of my life, and I have been everywhere. PAL is their Acronym and the running joke is it stands for "Plane Always Late""
Ventajas: "The overall price of the airline tickets."
Desventajas: "We flew Philippine Airlines 4x in 9 days; 3 of the flights were delayed by two or more hours. Ridiculous!"
Desventajas: "2.5 hour check in than 3+ hour delay to take off (I flew 4 flights in one week with them, all 3+ hour delay) in flight entertainment only on app you had to download prior to departure. Small seats, airbus 330 with 3-3-3 configuration. Food was awful. Avoid this airline, any perceived thought of saving time with direct flights lost with take off delays. In Manilla all their flights were severely delayed. In country this is a running joke."
Ventajas: "No tv inside the flight"
Desventajas: "Connecting flight was delayed 1.5 hours which became 2.5 hours without notice. Had to run through airport to catch flight back to LAX which almost did not happen. Luggage did not make it despite prior assurances. Luggage was finally delivered more than 24 hours later. Employees were without information and only apologetic after much protest. No compensation offered. Writing formal complaint."
Ventajas: "Personnel were kind"
Desventajas: "the space of the seat is too narrow. the announcers can barely be heard. White bread at meals should be eliminated and whole wheat or more nutritious grains should be used."
Ventajas: "easy check in good crew"
Desventajas: "All was good"
Ventajas: "i would like to suggest that if there be any chance that vegetarian meals for vegetarians can also be served during international flights. Thank you so much! So far so goog! Keep up!"
Ventajas: "Few passengers during the flight."
Desventajas: "They served meal an hour after the take off. Then another meal an hour before landing. I was starving. Some stewardess are not friendly. One stewardess spilled water on me and she didn't even say sorry."
Desventajas: "The staff were unprofessional. They seldom smile and it's as if they are still in apprenticeship. Also, I hate it when they don't serve meals when the seatbelt sign is on. I understand in the case of hot beverages"
Ventajas: "Crew was friendly and professional"
Desventajas: "Boarding was slow and inefficient as there was no phased boarding by rows. Food was found very wanting. No entertainment."
Ventajas: "Direct flight"
Desventajas: "No in-flight entertainment"
Ventajas: "Philippine Air didn't disappoint, which it has at times because it seems to always be delayed. However, not this time, and the service Philippine Air provides is very good."
Desventajas: "I never heard the airport announce boarding for this flight, but simply saw people slowly begin to head through the gate, so I did likewise. For that matter, Busan's Gimhae airport is third-class at best, IMO. I flew out of Busan once before and the experience was terrible again. Would always recommend travelers take the KTX to Incheon where you'll have more options, probably lower fares and less aggravation."
Ventajas: "Smooth flight"
Desventajas: "Very tiny seats, tough for a westerner."
Desventajas: "No entertainment, no place to plug in devices, extremely uncomfortable. The worst part was the Dixie cup of water served. Really?!? A bottle or larger cup would have broke the bank? Was so thirsty by the time we landed even though I had the attendants bring me water three times."
Ventajas: "Crew was polite"
Desventajas: "Food and entertainment"
Desventajas: "Bad ticketing system. Too narrow seat position. Crews are using too strong perfume. Bad altitude changing. Overally it was worst experience in my life."
Ventajas: "Good value for the money. Flight crew was young and exuberant, very willing to make the passengers journey as comfy as possible. Surprised an inflight meal and two checked bags were included in my fare. Other international carriers would have charged extra! Hope this Korean Air economy carrier sticks around. Hope to fly them again!"
Desventajas: "The plane was on the old side with worn seat cushions. Not the most comfy for long haul flights. No pillows, blankets or inflight entertainment. Do bring your own blanket or jacket and do not forget the snacks!"
Ventajas: "Food was good quality and good portion for the duration of the flight."
Desventajas: "Seat were smaller than Korean air everything else feels like any other budget airline"
Ventajas: "Wide leg room, nice customer service and most importantly being able to check in baggages up to 15kg for free!!!"
Desventajas: "Bad service"
Desventajas: "We were delayed three hours"
Ventajas: "Service and crew"
Desventajas: "It was a older plane with very little legroom. I’m 5’7”"
Ventajas: "We were actually on Korean Air, not Jin Air due to our change in schedule. Korean Air staff in Hanoi were truly excellent. They even followed thru so that staff in Seoul assisted us with our connection. We were very impressed. Korean Air's flight attendants have always been professional and courteous. The level of service is superior to most airlines we've used."
Desventajas: "Absolutely nothing."
Desventajas: "Ancient plane! It still has ashtray!"
Desventajas: "Please indicate in bold print which airline you check in with if two or more are listed! Due to the ambiguity on our reservation we nearly missed our flight. Many other passengers on this flight had the same problem."
Desventajas: "The flight was suppose to be a direct flight but we end up stoping at Hongkong. We were on the plane for over 12 hours instead of 5 hours and 20 mins."
Desventajas: "I was just put on whatever seat was available."
Ventajas: "the trip with Jin air from Clark was good, the trip from Inchon was good"
Ventajas: "Great flight, good service"
Desventajas: "It was all fine."
Ventajas: "This was a codeshare with JinAir. The staff was friendly and helpful. The plane was small, but thankfully there were plenty of open seats so it felt spacious."
Ventajas: "It was okay!"
Desventajas: "The connecting flight was a little confusing, most of us don't know what's going on or where to get the boarding pass."
Ventajas: "It's what you expect from a budget airline. Was actually happy they had food."
Desventajas: "The food was not good at all. The seats were uncomfortable. There is no entertainment."
Ventajas: "Comfortable seats."
Ventajas: "Good for a short hop from Korea to Japan"
Ventajas: "I paid for Korean air tickets only to realize I got cheap flight on Jin air. I puposely paid more for a real airline. Not some tiny seat budget airline that can't even serve a proper meal. This is the last time I buy on kayak!"
Ventajas: "The crew were so accommodating"
Desventajas: "No entertainment and the food is few and no other choice for free drinks"
Desventajas: "Delay from Japan to Korea 7 hours."
Desventajas: "Very tight on legroom."
Desventajas: "I could only check-in 2 hours before hand and that annoyed me because it's very stressful to check-in that close to departure and get through security and customs. I was especially upset that I booked my flight with Korean Air and didn't find out it was actually with Jin Air and I could could not check in with Korean Air."
Desventajas: "It was quite late"
Ventajas: "It was awesome"
Ventajas: "The only positive about this flight was the cleanliness of the aircraft."
Desventajas: "Flight attendants are dismissive of their non korean passengers. Flight was late in departing from Angeles."
Ventajas: "Friendly staff. Good snack!"
Ventajas: "Got me there on time."
Desventajas: "Tight fit, no food o entertainment unless purchased on aord."
Ventajas: "Crew was social and friendly. Great job on a long flight."
Ventajas: "Friendly service from the crew"
Desventajas: "Seats were small with no leg room"
Ventajas: "when I tried to to make changes to my trip they asked me for three hundred and fifty Dollars so I called Korean air changes were made at NO EXTRA charge"
Ventajas: "No entertainment on the flight at all, food was ok. Lucky that I got bump to prestige otherwise I will have comment on seat as well"
Desventajas: "Delayed for over 2 hours Staff not accomodating Staff dressed unprofessionally"
Ventajas: "I would not use Gin Air in the future. Will stay with Koran Air."
Desventajas: "Nothing was good about the flight. Sub standard . Transfer was not good either."
Desventajas: "Almost everything. Jin boarding system is suck. They can't give me the boarding pass for the transit flight and they don't know what should I do when I am going transit. This is even more frustrating when the flight is delayed and you have 1 hour of international flight transiting. Food is cool and tasteless. I won't fly with Jin air ever again. I would say that after all these years of at least 70000 miles of air traveling. This is the WORSE of my experience."
Desventajas: "No movies, one small snack, this was a 6 hour flight"
Ventajas: "For a 6 hours flight there should be some form of in flight entertainment. There was nothing. It also took over an hour to board and we were delayed to our connecting flight by 30 min and almost didn't catch our second flight."
Ventajas: "Love the casual jeans and bright colors the crew wear!"
Desventajas: "Absolutely zero leg room....as in my knees hit the seat in front of me and I am not that tall!"
Ventajas: "I liked the fact the plane made it there and landed so I could get the heck off that hunk of trash."
Ventajas: "Seat were okay."
Desventajas: "No real food, and you have to pay extra for soda. no entertainment for 5 hrs. The crew doesn't speak English at all. Only korean"
Desventajas: "No media/screen in cabin"
Ventajas: "There was nothing I like about this flight."
Desventajas: "The plane was old. There was a technical problem with the plan, so the flight was delayed for two hours. There was no entertainment whatsoever to help with the situation. In addition, the food was really bad."
Ventajas: "Worst Airline Ever"
Desventajas: "Vietjet needs to update their refund policy"
Desventajas: "Get more Customer Services training for the better and for the next level of international services provider...."
Ventajas: "Clean plane"
Ventajas: "The food is good. Air crew is nice."
Desventajas: "Worth for money we paid"
Ventajas: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Desventajas: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Desventajas: "Boarding on time instead of delay twice"
Desventajas: "should be on time"
Ventajas: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Desventajas: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ventajas: "Fast and efficient and low cost budget"
Desventajas: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Desventajas: "Delays with no explanation or expected timing"
Ventajas: "Quick flight"
Desventajas: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ventajas: "Flight Cree good"
Desventajas: "Seats, no jet ways to board or deplane"
Ventajas: "La gestión del vuelo dentro del aeropuerto."
Desventajas: "Tuvo un atraso bastante grande. Nos cambiaron 3 veces de horario."
Desventajas: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Desventajas: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Ventajas: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Desventajas: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Desventajas: "No online check-in. Flight was late. No legroom."
Ventajas: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Desventajas: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Desventajas: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Desventajas: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ventajas: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ventajas: "Flights were on time and worked well for us. Flight attendants were helpful"
Desventajas: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ventajas: "The plane got me to my destination"
Desventajas: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ventajas: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Ventajas: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Desventajas: "I wish they had in-flight entertainment, but it's not that big of a deal."
Ventajas: "Cheap flights but u get what u pay for"
Desventajas: "2 delays of 10hrs"
Desventajas: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Desventajas: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Ventajas: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Desventajas: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Desventajas: "I am an average height United States male; never have I been so restricted by seat space."
Desventajas: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ventajas: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Desventajas: "Caroline is wonderful once the plane is able to get into the air"
Desventajas: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Desventajas: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Ventajas: "Not much"
Desventajas: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Desventajas: "Cambio de vuelo sin aviso, una hora más de espera retrasó todo"
Desventajas: "Have an error in system. I can't join the flight"
Desventajas: "There is no entertainment in flight and baggage check in is an issue ."
Ventajas: "Staff onboard friendly"
Desventajas: "Flight check very slow"
Ventajas: "Fluent English, comfortable and ample seat space"
Desventajas: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ventajas: "Please be aware they can change flight times earlier without communicating"
Desventajas: "It was delayed over 1 hour. it was many times since i've used."
Ventajas: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
Ventajas: "Everything was good"
Desventajas: "Just 20 minutes late"