Ventajas: "The crew were attentive & accommodating."
Desventajas: "Food was not that good at all."
Ventajas: "Yes, the crew were amazing.. since I was booked In the economy class, it was not that comfortable but good enough."
Desventajas: "There are not much choice for food aside from the usual that come from the airline catering service."
Desventajas: "Not enough drinks offered for 15 hr flight"
Desventajas: "The websites should be improved that allow users to login."
Desventajas: "No movies, seats were hard , could have used more beverages."
Ventajas: "The leg rest in premium economy should have been longer & seat should have been wider"
Desventajas: "See above note"
Desventajas: "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
Ventajas: "Seat was comfortable!"
Ventajas: "The flights were fine. The service good. The airplanes clean."
Desventajas: "The food was not as good as other Asian airlines. Transferring planes in Manila is a nightmare. They performed an extensive passport check and 2 additional security checks for everyone. Took almost 2 hours. Had to be chaperoned to the next terminal. Manila airport is a disorganized mess. Not the airlines fault but be aware when transferring through Manila"
Ventajas: "I particularly admire the free media entertainment options and quality of the meals served!"
Desventajas: "I was seated in the middle of the cabin, where it is rows of four seats, and the way the space under the seats in front of them were divided caused there to only be three separate and staggered places to put carry-on bags. With all four of us in my row needing to put bags under there, it was dicey."
Ventajas: "The crew is all right helpful."
Desventajas: "The flight time keep on changing:("
Ventajas: "Very friendly staff and modern plane."
Desventajas: "Biz class was so so"
Desventajas: "The baggages are very very late."
Desventajas: "Stellar service from check-in especially cabin staff was on point. Thank you PAL"
Ventajas: "I loved the space in Business class. It was comfortable and great for sleeping."
Desventajas: "The movies in the entertainment system were boring and the food fell short of what I would expect from business class."
Ventajas: "The chair was comfy! It could adjust to ANY position you need."
Desventajas: "My crab cakes were just mush and my tv remote didn’t work."
Ventajas: "Lots of space and warm, soft, pillows and blankets."
Desventajas: "My entertainment remote didn’t work and they ran out of mango juice and the bangus."
Ventajas: "Some of the crew are really friendly and accommodating."
Desventajas: "Space was very tight. I can’t imagine how the tall people can fit."
Ventajas: "The crew"
Desventajas: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Ventajas: "Great crew - polite, friendly and helpful. Excellent service. Good selection of wine. Special meals can be arranged in advance."
Desventajas: "Delayed 20 minutes due to Manila airport congestion."
Ventajas: "Clean comfortable plane. Decent leg room. Attentive staff"
Desventajas: "Manila airport needs upgrades"
Ventajas: "Flights to Manila and Denpasar were fine."
Desventajas: "During the long 15hour layover to Bali, lunch and dinner vouchers were provided as long as you stay in the terminal. However, if you decide to leave the terminal, you had to relinquish the vouchers. No access was given to use the Mabuhay lounge and there’s not much options for rest or entertainment at Terminal 2."
Ventajas: "Why there’s an extra charge if you seat in row 53 below. They put me to row 71."
Ventajas: "Add veggie food as an option for vegetarians people"
Desventajas: "To cold and no veggie food"
Ventajas: "Very nice attendant"
Desventajas: "Very irresponsible staff"
Ventajas: "Liked the crew - ground and in air folks are always awesome. Pinoy food is always yummy and their J&B Whiskey is always welcoming."
Desventajas: "Nothing except for the price. Checked again the following week and it was $100 cheaper. Sucks but what can I do???"
Ventajas: "Had to upgrade to sit at the bulkhead area. Seating areas are too tight."
Desventajas: "Sitting near the bathroom smelled very bad."
Ventajas: "Great crew, smooth flight, good selection of movies (economy)"
Desventajas: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Ventajas: "I liked being able to have seat selection, one checked baggage and a snack, even if it was simple"
Desventajas: "Having to wait in the tarmac for 45 minutes.. I would ha e rather wait at the terminal where there is WiFi and more space.."
Ventajas: "Service and food"
Ventajas: "all the services and the staff are all friendly.none"
Desventajas: "I paid $300 for 2 excess baggages, one of them they left behind in San Francisco, and the other one was mistagged, had a hard time claiming it as it was tagged to someone else. Had to prove them luggage was mine by taking contents out and showing them pictures of me actually wearing or using those that were in the luggage. As for the other missing baggage, who knows. Horrible experience."
Ventajas: "Nice crew. Delicious food"
Desventajas: "Poor service, rude flight attendants, didn’t give me seat they told me they were giving me, terrible food, flight attendants run past you instead of taking their time to give people beverages."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "None. Seat was so uncomfortable and the food was not good at all and the service is very poor. This airline is the poorest service I have ever flown with."
Ventajas: "I was really amazed with all the staff working for the airline. They were all very nice and helped so much with my handicapped mother before, during, and after our flight. It was already a long flight and very difficult so the staff definitely helped tremendously. The staff were very accommodating all throughout the flight. Very impressive customer service."
Desventajas: "We didn't have much leg room for the long 14 hour flight. And the paper towels in the bathroom were a bit thin so it was hard to dry your hands after washing."
Ventajas: "Was able to use the wifi to access the internet for free for 30 minutes of the flight. Can pay $20 to have it through the entire flight but limited to on 150 MBs. Transfer at MNL for domestic flight was flawless."
Desventajas: "Seat cushion was very hard. No movies were available on the individual screens. I could not get the myPAL app to work with the wifi and use the entertainment options on it. This was on RP-C7775."
Ventajas: "Being on time"
Desventajas: "More leg room for tall people because this is a disability issue for us being crammed and cramp up"
Ventajas: "The crew was polite and boarding was okay"
Desventajas: "Being in a cramped space for fourteen hours in opinion is torture, they need to give passengers who travel 12 hours more leg room I am 6'2" and being cramp is not good."
Ventajas: "The friendly hospitality"
Desventajas: "The food"
Ventajas: "Nonstop route, and entertainment."
Ventajas: "Nice music while boarding. Good food."
Desventajas: "We boarded early yet it took 45 minutes to take off. No complaints besides that."
Desventajas: "Why do we have to buy water? It's just water!"
Ventajas: "Basic airline services were provided"
Desventajas: "Flight was delayed and we weren't given the reasons for the delay. No apologies were given either."
Ventajas: "The FA's are very polite & nice. The foods are just ok but a little salty."
Desventajas: "What I didn't like was flight always delayed. Our flight to Manila was delayed for 1 hour. And flight coming back here to U S was delayed for 3 hours. If the passengers are late on boarding they will charge a lot for re booking but if the PAL is delayed what? Just sorry for the delayed?"
Desventajas: "you couldnt check in anywhere! i couldnt check in online, and when i called, i couldnt check in via phone either. they said i had to check in at the desk which i did, and then they couldnt assign me a seat until 30 minutes before boarding."