Ventajas: "The crew was ok but the seat was not so good, the toilets are clean. The workers on check in were nice"
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Desventajas: "Movies were very limited and not recent."
Ventajas: "China Southern CZ657 SFOCAN on a 777-300ER. Seating configuration in economy is a comfortable 3-3-3. They use some memory foam-like material for the seat padding and it is very comfortable. The crew was professional and friendly throughout."
Desventajas: "The price for this trip was just under $500 roundtrip CNXSFO. The food was nothing to write home about but during the flight, they offer endless Cup of Noodles and finger sandwiches and the vegetarian ones are very tasty."
Ventajas: "The crew was really nice."
Desventajas: "The check-in process was a disaster. First we couldn't check-in online, so we couldn't choose our seats. When we arrived at the airport and asked to be seated together, they said there are no 3 seats together anymore. What's the point of traveling together with friends if we are seated far away?"
Desventajas: "Transfer process is too hassle"
Ventajas: "The boarding was easy"
Desventajas: "My luggage was lost even when there was 4 hour layover. I have no clothes to wear."
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "Cheap flight."
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "Comfortable seating with their 3-3-3 across! None of that 3-4-3. Very clean cabin throughout."
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is."
Desventajas: "The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting."
Desventajas: "I couldnt order Hindu meal and when I asked for a chicken dish, I was served pork with it."
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Desventajas: "Later flight and delayed in China, stay in wuhan for 24 hours No smith transfer to next flight"
Ventajas: "The serve food .great stewards.."
Desventajas: "Late arrival missed connection.."
Ventajas: "Movie selections are good. One screen per seat. Have USB to charge your device."
Desventajas: "The boarding is hard. Need to take a shuttle to get back to airport. But this might be where they saved the cost for lower airfare."
Ventajas: "Seat, entertainment, on time, cabin crew."
Desventajas: "No lounge, Food was just okay"
Desventajas: "They lost my luggage."
Desventajas: "How the hell are you gonna charge me OVER DOUBLE the cost to switch my flight???? That's OUTRAGEOUS!!! And to have to wait up to FOUR MONTHS to get not even a 50% refund??? Ridiculous. None of their help desk lines work, and just send you to other phone numbers that don't work. Ridiculous and unprofessional!"
Ventajas: "Overall big improvement friendly staff"
Ventajas: "This wasn't a China Southern flight. This flight was serviced by Delta. It was a newer plane with entertainment systems."
Desventajas: "Flight was delayed. Had to purchase headphones."
Ventajas: "In spite of poor weather that diverted us to another airport, crew was calm and cool throughout."
Desventajas: "Service and ammenties are on a level with an ultra low cost carrier. As long as expectations are low, you won't be disappointed"
Desventajas: "Vegetarian options would be nice."
Ventajas: "Movies for entertainment."
Desventajas: "I did not like the food.Also, I was given the last seat where was no legroom space."
Desventajas: "My flight was cancelled unbeknownst to me until I arrived to check in. Both the airline and the booking agency were denying who's fault it was. After 3 hours, I was finally out on another flight with Air China that I almost missed because they took so long to help me!"
Ventajas: "My first flight was delayed 4 hours and I didn't even get on my connecting flight, even though the connecting flight was leaving after my first flight arrived!"
Ventajas: "Not much to like after being delayed."
Desventajas: "Both my flights were delayed. In the end arrived at my destination at 3:30 am when I was originally scheduled to arrive at midnight."
Ventajas: "Friendly staff and my ticket price was unbeatable"
Desventajas: "It was a bit cold on the flight, and the intercom messages in English were not understandable."
Desventajas: "Terrible delay before departure, right before landing, and after landing but before gate. I had 3.5 hr layover in Wuhan but still missed my next flight. The hotel provided by the airline for overnight is terrible. I have to pay extra to get a room for my own (the standard offered requires two strangers stay in the same room)."
Ventajas: "Flight attendants very attentive."
Desventajas: "Severe flight delay caused me to miss 3 connecting flights, causting me a lot of money to rebook."
Ventajas: "I love the amenities provided by this airline. They give you pillows, blankets, headphones, and magazines. I love the attentiveness of the staff. They provide drinks, meals, and snacks during the scheduled time. If you need something else, then they are happy to help you. The staff really helped us with the temporary visa process during our layover in Wuhan!"
Desventajas: "My entertainment monitor was not working during the flight to Guangzhou. I listened to music on my own device for entertainment."
Ventajas: "overall good. Attendants nice."
Desventajas: "Just to many stops."
Ventajas: "new planes on departing."
Desventajas: "no english.bad food.no customer service.delayed flights worst nightmare.will never fly again."
Ventajas: "Delta flight with Delta service. All was very good."
Desventajas: "flight showed as an hour delayed online, so I went to the airport later/accordingly, only to find out that the flight wasn't delayed (and I'd have been screwed if they didn't let me use the priority line for security check). Did leave an hour late after all, but w/o specific explanation as to why"
Ventajas: "the check in lady was very kind and was amazing. she was also the one who took our tickets during boarding. took away the stress of checking in luggage"
Desventajas: "Food horrible. Walking across runway to plane in the rain. All flights delayed. 12 hour layover was a horror , even at gratis hotel. endless security checks. Never again with this outfit."