Desventajas: "Seats, crew, food."
Ventajas: "The ride was very smooth. There are a lot of bathrooms."
Desventajas: "The leg room was small."
Ventajas: "The crew was very kind and the staff made sure I had an isle seat as well as an exit row because I am quite tall. The check-in process and support was excellent. I would highly recommend this flight line to anyone needing to travel through China."
Desventajas: "The individual seats did not have any way to charge devices. This made it impossible to do any offline work on my phone for fear that it would run out of charge on the extended flight."
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "Amazing service"
Desventajas: "The comfort of the seats and size"
Ventajas: "Crew was great!"
Desventajas: "I was not able to select my seat and do the online checkin. The flight was delayed therefore I missed my connecting flight to final destination. As result the flight took longer than expected"
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "On time"
Desventajas: "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."
Ventajas: "Courteous and accommodating crew"
Desventajas: "Food was so so."
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Ventajas: "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
Desventajas: "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."
Ventajas: "The flight from Los Angeles to Guangzhou was good and food was fine."
Desventajas: "Food served on Guangzhou-Dhaka sector was not good."
Ventajas: "Chicken with noodles plate is great.."
Desventajas: "The communication is lacking.. we had a huge delay and were not told what was going on except weather issues.. twice this happened.. the second time the Chinese guy directing us at the airport was not giving everyone directions, only the Chinese nationals.. the rest of us he wouldn’t speak to.. Also not enough beverage services for a 14hr flight..2-3???"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Ventajas: "New planes"
Desventajas: "Service was spotty"
Desventajas: "Great airline. Was surprised at how much space the seats had and the movie selection was awesome. Didn’t have the food so can’t comment on that."
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Desventajas: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Desventajas: "2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it"
Ventajas: "Service and crew were great, they made the 14 hr flight as enjoyable as possible for such a long trip"
Ventajas: "Great crew service!"
Ventajas: "Cheap and service was okay"
Desventajas: "Seats are uncomfortable They lost my luggage."
Ventajas: "The space"
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Desventajas: "There was a male flight attendant (I think there were 2 male flight attendants on the flight from LA to Guangzhou) and he looked really upset and angry all the time. He never smiled at customers and did not help customers with a customer servixe mindset. Other flight attendants were really nice and helpful!"
Ventajas: "I like frankly low cost"
Desventajas: "I dont like old flight and food."
Ventajas: "That I was able to watch movies and the flight wasn't full."
Desventajas: "Had to be transported to board the plane. It was delayed for an hour."
Ventajas: "Service food attendants wonderful"
Desventajas: "It was long"
Desventajas: "Delayed flight from LA & my baggages left in Guangzou! I need to go back again to manila airport to pick up the baggages."
Ventajas: "The in flight experience was something else with the food and comfort, they had the perfect balance of bothering you and letting you do your own thing :)"
Desventajas: "Nothing on their end, customs took longer than I thought and I missed a flight but they rescheduled me for the next one pretty fast."
Ventajas: "What I like it was the amazing customer service from one of the male flying attending"
Ventajas: "Crew was friendly and helpful at all times."
Desventajas: "On boarding the cabin was very hot, after everyone was seated and doors closed we were informed the Air conditioning was broken and we could not take off -over 90 minutes in extreme heat, no air circulation whatsoever. The crew did their best to give out water and keep people from passing out. Once in the air flight and air temp was ok."
Ventajas: "Super great customer service, friendly and accommodating."
Desventajas: "Hard seats...could be made more comfortable"
Ventajas: "The only good part was the boarding"
Desventajas: "One the headphone jack didnt work. The seats are very small. When people left the bathrooms the door woud not close all the way so we got to smell lovely stuff the whole flight unless we got up and closed the door ourself."
Ventajas: "The food was very good the staff very very dedicated & caring was really surprised to see such high standards of service to the customer on the airline.It dispelled all my doubts about chinese airlines service quality, Was one of the best flying experiences.It was the best leg of the entire journey"
Desventajas: "Was unable to do online checkin for the flight. Should get more online alerts about the exact terminals locations ,navigations etc about the check in counters for the customers doing the transit"
Ventajas: "Confort and ubeatable entertainment selection. The menú should be updated. Staff was a bit absent through out the flight."
Desventajas: "Not much to add, that was already said. The sits were mostly hard board, very uncomfortable on such a long flight. The food , ha, definitely, unacceptable. And the morning meal, was given too short a time to eat it. Bad for one's digestion. Very hard if not impossible to reach them for check-in, either via web, not phone. Left only to the counter check-in and hope for the best, as specially, when you have more then one travelling."
Desventajas: "Food is very bad. At dinner they only have one choice when coming to my row. Told us they are running out choice."
Ventajas: "Big new plane (A380)"
Desventajas: "Mainland Chinese have a VERY different concept of personal space and respect for others when compared to Westerners. This is evidenced by the manner in which the restrooms were used (disgusting after 1 hour of a 14 hr. flight) AND how they literally "attack" the food / beverages. Obviously it is a Chinese airline so best to accept this behavior and deal with it! You have been warned!"
Ventajas: "Great entertianment system from games, to movies. Friendly staff, clean, and on time. Had lots of snacks provided, cup o noodles, sandwhiches, peanuts."
Desventajas: "the entertianment system did not work the first half of the flight. the snacks were self served, and first come first served. So many people took 2 or more, and some didnt get any, etc."
Ventajas: "The plane was always on time and the crew was always ready to help. The food was also good."
Desventajas: "Seats were very uncomfortable."
Ventajas: "The crew was professional, friendly and courteous. Food and beverages were served regularly. The in flight entertainment was generous."
Desventajas: "Our seats were in the back of the plane and didn't recline on a fourteen hour flight. When we asked to be moved, we were told there were no other seats available, which was probably true. Our stewardess seemed to be understanding and offered us an extra pillow. However, we were not offered any other compensation for those seats that were purchased at the same rate as others in coach."
Desventajas: "The crew didn't smill anymore and serrvuce was bad. Toilet was very dirty"