United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
Desventajas: "Selecting seats online"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ventajas: "Crew was awesome, super attentive and friendly."
Desventajas: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Ventajas: "Seats were comfortable, crew was good"
Ventajas: "Crew was great. Economy premium was definitely worth the extra cost"
Desventajas: "I wish the flight wasn't 13 hours haha"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Flight departed on time, landed on time....excellent service, too."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Desventajas: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Ventajas: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Ventajas: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Desventajas: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Ventajas: "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
Desventajas: "Deception at the time of booking"
Ventajas: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ventajas: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Ventajas: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Desventajas: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Desventajas: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Ventajas: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Ventajas: "They came around often to see if we needed water or anything. Food was good."
Desventajas: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Ventajas: "felt Agent's kind care of elder (me) at Airport. Thanks."
Desventajas: "Full of passengers. Code Share!?"
Ventajas: "Pleasant stewardesses"
Desventajas: "Expensive lunches, no entertainment unless you pay"
Ventajas: "Excellent food. Very nice service."
Ventajas: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
Ventajas: "Staff were very nice. Very fast service as well."
Desventajas: "Seats were a bit uncomfortable"
Ventajas: "Ease of boarding; large overhead bins; relatively comfortable seats"
Desventajas: "Packed plane - every seat taken"
Desventajas: "No opción de español"
Ventajas: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Ventajas: "Great service"
Desventajas: "Film selection is ok."
Desventajas: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Ventajas: "Very kind flight attendants with amazing service!"
Desventajas: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Desventajas: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Again, the flight attendants were kind and tried to be very helpful."
Desventajas: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Desventajas: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Ventajas: "As long as I didn't fly on united"
Ventajas: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Desventajas: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Ventajas: "The food. the personable flight attendants. The whole experience is amazing."
Desventajas: "Lack of English movies on the ife. Mediocre headphones in business class."
Ventajas: "Food is good."
Desventajas: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
Ventajas: "Good air crew. Good manners and attention to detail. Excellent members at check-in."
Ventajas: "The airline gave us pillows and a small cover"
Desventajas: "The food was nasty, and no air circulation plus so hot in there"
Desventajas: "Better food choices for Business Class passengers"
Ventajas: "Fast flight. Small layover"
Desventajas: "Entertainment system was broken, so no movies ☹️"
Desventajas: "From Baiyun (CAN) to SFO, the lunch - rice and stir-fry beef.The beef is the lousy part, which you cannot chew off. The airline staff probably never ate these meals. They do not know. Just check the leftover from the box and you will see - no one finishes the beef dish. It’s the worst in-flight meal"
Ventajas: "TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight."
Desventajas: "Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot."
Desventajas: "It seems that Chinese people even when given allocated seat numbers sit anywhere so was very chaotic."
Desventajas: "My luggage was left behind in China. It's been 3 days and I'm sti waiting"
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "short (3 hours) flight. food is okay as airplane food. seats are pretty big."
Desventajas: "The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound."
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "On time"
Desventajas: "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Ventajas: "Excellent caring crew."
Desventajas: "Limited entertainment selection"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "We enjoyed our flight on China Southern. The aircraft, the service, the staff, the food: everything was great. The flight was delayed out of Phuket, causing us to miss our connecting flight to SFO in Guongzhou, but China Southern provided us with a seamless alternate and our ultimate arrival at ATL was barely delayed."
Ventajas: "The flight crew. Excellent"
Desventajas: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Ventajas: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Desventajas: "I loved everything!"
Ventajas: "Comfortable seats, just enough of legroom"
Desventajas: "Flight was delayed."
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Desventajas: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Ventajas: "It wasn’t a difficult flight"
Desventajas: "Wish there would’ve been inflight entertainment"
Ventajas: "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Ventajas: "On time departures and arrival"
Desventajas: "The food not enough to eat"
Ventajas: "Long but very pleasant flight"
Ventajas: "Cabin crew is helpful, & I noted they are especially attentive to their elderly passengers & those needing assistance."
Desventajas: "The food is absolutely disgusting. And this from a national airline of a country renowned for one of the world's finest cuisines. It's an awfully long flight & little to eat. Even the packaged peanuts were poor. Also, deplaning at Guangdong requires use of portable stairs & bus to terminal - they don't use the jetways! This is a pain in the butt - and knees for those with any mobility issues."
Ventajas: "Great customer service and aimed to please!"
Desventajas: "The food... however the crew tried to please with what they had available."
Ventajas: "Almost everything."
Desventajas: "It was delayed twice."
Ventajas: "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
Ventajas: "Staff and seats in business class"
Desventajas: "No gate at start and delay to gate at end. I think the airline contracts the cheapest gate slot possible at jfk"
Ventajas: "Super great customer service, friendly and accommodating."
Desventajas: "Hard seats...could be made more comfortable"
Desventajas: "bad China eastern company on return trip from Shanghai"
Ventajas: "Once I was on the plane, it was wonderful. A very long flight went by very quickly and comfortably."
Desventajas: "Getting information or confirmation of my flight ahead of time was impossible. The web site wants a string of three identifiers delimited by some single character in some order. I know I saw two different orders for those three and believe I saw a third. I never got in."
Desventajas: "no english.bad food.no customer service.delayed flights worst nightmare.will never fly again."
Ventajas: "The cabin crew were quick to answer all of my requests. Blanket, coffee, coke, water."
Desventajas: "We had a bulkhead behind us and our seats didn't seem to have the full angle for recline."
Ventajas: "more room for leg compared with some of other airline"
Desventajas: "Food. Please provide better food for vegetarians"
Ventajas: "My flight was delay for 4 hours. For no reason.. everybody was upset And unhappy waiting for the flight. I had a buisness meeting as early as 8:00 the next day which I had to move. That delay as no reall good reason. And the rest of the flight I was to engry."
Desventajas: "This is the worst airline ever!!! The flight attendants are nothing but rude and poorly train on customers service. Gave everyone else (Chinese) snacks and blankets and skip me. Chinese are fake and rude."
Ventajas: "All of the flight crew spoke enough English to be helpful and kind. All seats come with pillow and blanket. Good and plenty food for an internal flight."
Desventajas: "trip management thru airfare.com and china southern was terrible. I will not be using either service again. I wasn't able to manage my flight on the china southern website of choose a seat. they lost my bag. it was a timely flight confirmation process. I will not use airfare or china southern again."
Ventajas: "Crew ware kindness with smile"
Desventajas: "There was like market at gate Therefore no priority boarding"
Ventajas: "If I had a choice I would never ever take this Airlines"
Desventajas: "No runner service while arrival and departure from and to the flight. Always end up at the crowded bus. Food is totally worse, No beverage they end up showing you empty bottle when asked for wine or beer."
Ventajas: "Relatively comfortable for a 14 hour flight; even got some sleep."
Desventajas: "Slight delay at LAX, but this is probably the fault of LAX flight control."
Desventajas: "China Southern cancelled my original flight and made me wait two hours two re-book. It was utter chaos and no one said sorry, gave me the reason and they were very rude at the counter. They acted as if it was my fault (and everyone else who waited) and simply had terrible service. I do not know if I would ever use them again."