Ventajas: "Good food. Very clean bathrooms. Great service"
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Respectful crew"
Desventajas: "Crew are ok"
Ventajas: "The crew was great, food was great and the seats wider and comfortable !"
Ventajas: "Amazingly kind and helpful crew. Great food."
Ventajas: "lots of legroom. courteous staff. bathroom is clean"
Desventajas: "everything is excellent"
Ventajas: "FOOD WAS GREAT"
Desventajas: "BOARDING WAS BETTER THAN MANILA BUT STILL NOT GREAT - NEEDS MORE COMMUNICATION"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "Plane are clean"
Desventajas: "The food is really good"
Ventajas: "Plane was on time and crew was courteous"
Desventajas: "Crew didn't come through the cabin enough to offer water and drinks."
Ventajas: "음식"
Desventajas: "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
Ventajas: "on-plane flight operation is very good"
Desventajas: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Ventajas: "everything is great.."
Desventajas: "staff gives a little bit of drinks specifically water.."
Ventajas: "Everything"
Desventajas: "Nothing"
Ventajas: "Excellent service and beautiful flight attendants."
Desventajas: "The burrito snack did not taste good."
Ventajas: "See comments above."
Desventajas: "See comments above."
Ventajas: "Excellent crew"
Desventajas: "Very uncomfortable seats."
Ventajas: "Great service. Comfortable seating."
Desventajas: "More variety in foods available would be nice but whatever we did have was good."
Ventajas: "Facial mask pack service"
Ventajas: "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
Desventajas: "Food disappointing"
Ventajas: "Crew was nice plenty of food"
Desventajas: "Every plane delayed. They made me run to my connecting flight. My luggage never made it."
Ventajas: "Crew friendly and approachable."
Desventajas: "Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time"
Ventajas: "The exceptional service combined with the great food and cleanliness of the cabin was great."
Ventajas: "Asiana es lo mejor"
Ventajas: "leg room was better than most."
Desventajas: "seat cushions were kinda hard"
Ventajas: "On time, excellent staff!"
Desventajas: "Improve the food menu. The entertainment screen is a bit small and old."
Ventajas: "I like how I asked for an aisle seat and it was given to me without hesitation."
Desventajas: "No complaints."
Ventajas: "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
Ventajas: "Good sized seats of A380"
Desventajas: "They served wine about 40 ml with dinner ."
Ventajas: "The crew was very nice and attentive. Food was great."
Desventajas: "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
Ventajas: "Service was as expected."
Desventajas: "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
Ventajas: "Great food - really yummy - and a really easy, reasonably comfortable flight."
Desventajas: "The headphones only transmitted the sound through one ear."
Desventajas: "They changed our seat assignments, putting someone on the end of our row even though there were many other empty seats. As a result of the constriction, my feet and ankles swelled up. I can barely walk."
Ventajas: "NA"
Desventajas: "NA"
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
Desventajas: "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
Ventajas: "A bit delayed but still arrived almost on schedule"
Desventajas: "Seat needs more cushioning"
Ventajas: "timely manner, good food"
Ventajas: "Very good service"
Ventajas: "Food is good. Movies are good"
Desventajas: "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
Ventajas: "Service is good"
Desventajas: "There is so much of delaying and layover"
Ventajas: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
Ventajas: "I got delay which make me dont have enough time to check in at LA"
Ventajas: "Enjoyed flying on the upper deck of Asiana's Airbus A380. Seat was spacious and comfortable. Food was adequate and the options were good. Service from the crew was excellent. Entertainment options met expectations."
Desventajas: "Can't complain about boarding from Seoul to LA, but boarding from LA to Seoul and Manila to Seoul were a bit chaotic. Passengers were confused from the lack of organization, instruction or signs. Cabin temperature was quite warm, to the point of being uncomfortable, on the flight from Seoul to LA."
Ventajas: "Food is excellent. Friendly and courteous flight attendants."
Ventajas: "The flight attendants were very nice and spoke beautiful English, wonderful food/drinks, and the seats were comfortable with plenty of room. Both flights had a smooth take off and landing. Great experience all around!"
Ventajas: "Food and service were good"
Desventajas: "Delay flights had me running to catch the connecting flights just to find out those flights were also delayed"
Ventajas: "Todo muy bien"
Ventajas: "Todo excelente"
Desventajas: "Nada"
Ventajas: "Higiene de aeronave."
Desventajas: "Entretenimiento y alimentos."
Ventajas: "Personal amable"
Ventajas: "Muy buena atención en estos tiempos"
Desventajas: "American airlines siempre la mejor opcion"
Desventajas: "En la tripulación había una de las azafatas una señora ya grande de j os 50 años de un pésimo humor, siempre apurada y tratando mal a la gente. Nos paso a varios pasajeros en el vuelo."
Ventajas: "Todo bien."
Desventajas: "Los asientos muy incómodos"
Ventajas: "El servicio de atencion a bordo fue bueno. También el servicio de notificaciones vía app excelente."
Desventajas: "Puntualidad, alimentos que brindan."
Ventajas: "Todo bien"
Desventajas: "El avión estaba un poco viejo"
Ventajas: "El entretenimiento"
Desventajas: "El snack malo y la sala de espera muy pequeña"
Ventajas: "Avión antiguo son tallas en el techo como un bus interprovincial, hay que modernizar"
Desventajas: "Si se paga un pasaje deberían darnos un mejore avión o acaso el dinero de uno no vale para que pongan un avión un poco más moderno, tampoco digo cómo emirates pero por lo menos las tv en los asientos, quién mira la tv a metros de distancia y en el techo, por favor"
Ventajas: "Personal muy colaborador"
Desventajas: "Que salga a tiempo los vuelos"
Desventajas: "El espacio es mínimo en economy"
Desventajas: "Vuelo internacional de 9 horas sin entretenimiento!! Monitores colgados del techo. Equipamiento de 30 años o más de antigüedad. Algo vergonzoso"
Ventajas: "Todo ok"
Desventajas: "Todo ok"
Ventajas: "El avión"
Desventajas: "Nada todo excelente"
Desventajas: "Muy poco espacio entre los asientos. No podía ni cruzar las piernas y mido 1.57. La comida regular el desayuno escaso y feo, solo el yogur me pareció bueno. Los tripulantes no atendieron bien estaban muy apurados te tiraban las cosas mas o menos. Muy desagradable"
Ventajas: "."
Desventajas: "."
Ventajas: "Eficiente rápida"
Ventajas: "Si me pareció bien los asientos y la atención pero necesite unaconexcion para cargar mi cell,y no encontré nada"
Ventajas: "El asiento era confortable"
Desventajas: "El piloto!"
Ventajas: "No se si las azafatas estaban cansadas que una que otra tenía mal comportamiento"
Desventajas: "Que después de servir la comida de perdidas cada hora pasar a preguntar si necesitas agua ho algo más porque muchos pasajeros tuvieron que estarse parando para ir por agua"
Desventajas: "Mi maleta no llegó a Colombia"
Ventajas: "me gusto los asientos que asignaron, la puntualidad, limpieza de los aviones"
Desventajas: "El costo de las maletas de regreso fue muy alto 60 dólares por cada una y mi equipaje no pesaba más de 50 libras"
Desventajas: "El personal de American Airlines es muy mal educado, no tiene idea de lo que significa atención al cliente, personal muy antiguo que se les acabo las ganas de trabajar hace 20 años. Los alimentos es proporcionan están fríos y de muy mala calidad, mejor que no den alimentos durante este vuelo."
Desventajas: "Que cambiaban de gate,y eso es fastidioso, pero por lo demás estuvo bien."
Ventajas: "Avión nuevo. Buena atención"
Ventajas: "Atencion"
Desventajas: "No hay snacks"
Ventajas: "Nos esperaron para abordar pues teníamos retraso en la conexión"
Desventajas: "Fue asignado por American airlines pero había que registrarse en el mostrador de lata..."
Ventajas: "Perfecto vuelo"
Ventajas: "Que la aplicación me tuviera al tanto"
Desventajas: "Me hicieron pagar más por el equipaje el cual cumplía con la política de equipaje a bordo y en bodega. El personal en counter muy despota y grosero con las reclamaciones que les hacían."
Desventajas: "Nos demoraron 40 min en asignar puerta para desembarcar, tuvimoa que caminar todo el aeropuerto de miami porque el equipaje salio por la gate asignada inicialmente al avion y mi valija se fue para un vuelo de conexion. Media hora de espera mas y termine perdiendo el transfer al hotel y tuve que esperar 3 horas mas al proximo. Un vuelo de 2 horas me llevo todo el dia"
Ventajas: "El sistema de entretenimiento del avión excelente."
Desventajas: "La salida del avión tuvo un retraso de mas de una hora lo que provoco que perdiera mi conexión a PHX, a pesar de tener "Express conexión" no sirvió de mucho y tuve que hacer una larga fila en migración."
Ventajas: "El vuelo salió en hora lo único malo que en Estados Unidos hay muy poca gente de AA que hable español y los que no sabemos inglés tenemos un gran problema"
Desventajas: "El vuelo salió en hora lo único malo que en Estados Unidos hay muy poca gente de AA que hable español y los que no sabemos inglés tenemos un gran problema"
Ventajas: "La atención"
Desventajas: "Lo impuntual"
Ventajas: "El servicio y disposición que tiene avianca es bueno y siempre superando las expectativas, desde el check in en el counter."
Desventajas: "La pésima organización de las azafatas para subir la gente al avión, pésima la organización creando un desorden absoluto."
Ventajas: "Nice crew, but they could serve a small meal for a 4 hour flight, just like Europe’s law requires airlines to do."
Ventajas: "Agilidad en el abordaje, salió a tiempo y llegó antes de lo previsto."
Desventajas: "No me gustó el trato del personal, pésimo servicio y atención."
Desventajas: "Is not worth to fly with any American carrier, you have to go trough endless inmigration queues just to transit"
Ventajas: "El personal muy amable ... atento a los pasajeros ... observe que habiendo lugar cambiaron a más de una persona. Es un gran detalle!"
Desventajas: "Seguro hablo de algo que todos seguramente comentan .. el espacio es pequeño... Pagamos un extra por otros asientos que resultaron, me atrevo a decir igual que los otros q teníamos asignados.. Por esta oportunidad les doy las Gracias.."
Ventajas: "La atención"
Desventajas: "Son un poco incómodos, pero de acuerdo al precio aceptables."
Ventajas: "El vuelo fue muy bueno y en tiempo correcto."
Desventajas: "Hubo inconvenientes con el avion y tuvimos que cambiarnos a otro, perdiendo mucho tiempo."
Desventajas: "No in seat TV!"
Ventajas: "Yes, seats were very comfortable and crew members were extremely helpful"
Desventajas: "Everything was excellent."
Ventajas: "Overall good"
Desventajas: "A"
Ventajas: "It was a nice flight ✈️"
Desventajas: "Food"
Desventajas: "Thank you so much really was the best price I got"
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "Free hotel for long lay over in china. Fantastic. Fly was great, comfortable seats great movies and food. Amazing for the price"
Desventajas: "All was great. Cant think of anything"
Ventajas: "Crew was courteous enough, and plane was quite new."
Desventajas: "Provision of at least toothbrush,etc like other airlines for long flights."
Ventajas: "Great schedules, convenient connections via CAN. Good food, excellent service. Highly recommended!"
Desventajas: "Keep up the great work!"
Desventajas: "Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price."
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "Overall, the service is good."
Desventajas: "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Ventajas: "China Southern's people in Guangzhou are helpful and attentive. The boarding process goes as well as it can when boarding a plane that seats over 500 people. I enjoy flying on the upper deck of the A380. Even though the entertainment system went out late in the flight, it couldn't overcome the helpfulness, and friendliness of the flight attendants. China Southern's flight attendants are the best in the world."
Desventajas: "Didn’t receive the special meal that was ordered"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Desventajas: "Delayed boarding"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Desventajas: "no complaints really."
Ventajas: "Airline provided wheelchair for my injured friend and priority boarding"
Desventajas: "airline lost my friend's luggage and is only offering $15 per kg for the lost items"
Desventajas: "baggage didn't make it; will be delivered in 2 days"
Ventajas: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Desventajas: "Food, beverage, water, liquor supply and bumpy ride."
Ventajas: "Again - flight was on-time, boarding was quick and painless, entertainment options were extensive, cabin crew was accommodating and efficient, food was fine ... NO COMPLAINTS!! What more can one ask for?!?"
Ventajas: "The flight was long but its was in a good area to sit in"
Desventajas: "Lack of entertainment"
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Ventajas: "Everything went well."
Desventajas: "I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast."
Ventajas: "Cheap"
Desventajas: "Food too little"
Ventajas: "The pilot was great"
Desventajas: "Food"
Ventajas: "A+++++++++++service"
Ventajas: "Excellent flight experience and value. Crew was exceptional and professionally friendly."
Desventajas: "Long had no vegetarian choices other than snacks."
Desventajas: "The position of the name is different from the name in recceipt and email cause problem"
Desventajas: "The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation."
Ventajas: "Graeat for the business class price"
Desventajas: "I fact that though I have Elite Plus status in the SkyTeam alliance I didn't have an upgrade and people who have no status were given upgrades! Also, I was not given the h boarding pass for the last leg of my tire; I had to leave th secure area and get in line to check-in for that last flight. Again, zero benefits for being SkyTeam Elite Plus even though thhe flight was a China Southrn codeshare with Virginia America."
Ventajas: "Delayed"
Desventajas: "Delayed"
Ventajas: "Crew"
Desventajas: "Seats hard. Seats narrow. Food not hot."
Desventajas: "Flight delayed"
Ventajas: "I liked the selection of movies, the staff was polite, and the flight was on time."
Desventajas: "The seating was cramped and the food was almost inedible."
Ventajas: "Nice crew."
Desventajas: "Flight was an hour and a half late, almost causing us to miss our connection in LAX. The seat cushions on the china southern planes are the worst I've ever sat on, and I've taken many flights in my day. The food was pretty mediocre. Overall a lame experience."
Ventajas: "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
Desventajas: "The food was okay but for our western taste doesn't deserve an 'excellent' rating ...and on other long distance flights the crew comes around to serve water or Oj, or they give you a water bottle. None of this happened on this flight...while the crew was still friendly and helpful, it could have been better service, sorry! The seats also seemed a litter harder than on previous flights, not 100% sure if it was the case or if it was just my own impression, LOL."
Ventajas: "Room and comfort were a bit above average for coach. Crew was pleasant, food was good, lots of entertainment choices, flights were punctual. Guangzhou airport is modern and has amenities EXCEPT western periodicals."
Desventajas: "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."
Ventajas: "Wide seats business class"
Desventajas: "Food, boarding, poor English"
Desventajas: "Shouldn’t have babies or small kids in the business class"
Ventajas: "I love the vegan food that they provide me."
Ventajas: "There was a good amount of leg room for an economy seat"
Desventajas: "I wish there was a bigger movie selection"
Ventajas: "The crew are amazing"
Ventajas: "Comfy seat"
Desventajas: "Less salt in the food"
Ventajas: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Desventajas: "Helpful, courteous, and well-informed Xiamen representatives."
Desventajas: "Delayed / diverted - no communications whatsoever"
Ventajas: "crew is ok though not much speaking english"
Desventajas: "no other comment"
Ventajas: "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
Desventajas: "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"
Ventajas: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Desventajas: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
Ventajas: "Just good overall. Beats any American carrier (which is not saying too much!)."
Desventajas: "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
Ventajas: "The plane was very new. Good movies and tv shows."
Desventajas: "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
Ventajas: "Crew was friendly"
Desventajas: "To many transfers"
Ventajas: "No real problems"
Desventajas: "Nothing significant"
Ventajas: "Nice flight; very comfortable"
Desventajas: "Short flight; so no in-flight entertainment (no problem though)"
Desventajas: "got severe food poisoning from the airline food."
Ventajas: "Crew's Services"
Desventajas: "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
Ventajas: "Nothing"
Desventajas: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
Ventajas: "The flight was fine"
Ventajas: "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Desventajas: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
Ventajas: "the order of boarding the plane"
Desventajas: "food was dry"
Desventajas: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
Ventajas: "Clean plane. Left on time. Better than average legroom."
Desventajas: "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
Ventajas: "No problem with staff"
Desventajas: "Food is okay"
Ventajas: "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
Desventajas: "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
Desventajas: "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
Ventajas: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Desventajas: "Some obstacles with early morning arrival and communications"
Ventajas: "The flight crew was kind..really hard working.."
Desventajas: "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
Ventajas: "I liked the plane. 787’s are the smoothest rides."
Desventajas: "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
Ventajas: "We left 13 mins late but landed 45 mins earlyearly"
Desventajas: "Nobody helped me switch my flight around, I hate you."
Ventajas: "I like the price but best of all the service and the attention given to us by all staff members."
Desventajas: "Everything was great!"
Ventajas: "entertainment choices were good"
Ventajas: "food is great"
Desventajas: "check in time is too long (about 1 hour)"
Ventajas: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Desventajas: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
Ventajas: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Desventajas: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Ventajas: "Nothing"
Desventajas: "They will cheat u of money. Somehow. Beware."
Desventajas: "XiamenAir lost one of my bags and has still not found it"
Ventajas: "Crew, comfort, food, entertainment."
Desventajas: "Boarding."
Ventajas: "no regards for customers"
Desventajas: "no regards for customers"
Ventajas: "Crew was super friendly, professional and excellent!"
Desventajas: "The 10 hour layover :("
Desventajas: "El vuelo se demoró y durante la demora no daban noticias de la nueva hora de salida. Tuvimos que esperar dentro del avión alrededor de una hora y media."
Desventajas: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
Ventajas: "Overall Ok"
Desventajas: "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
Ventajas: "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
Desventajas: "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
Ventajas: "on time food"
Desventajas: "no movies"
Desventajas: "The staff was rude and the flight was delayed twice."
Ventajas: "Todo"
Desventajas: "Nada"
Ventajas: "Todo."
Desventajas: "Nada"
Ventajas: "Nada confortable la gente encima de ti"
Desventajas: "La comida y el entretenimiento"
Ventajas: "Nada"
Desventajas: "Todo"
Ventajas: "None"
Desventajas: "."
Ventajas: "Check in rápido, asientos cómodos, control de equipaje"
Desventajas: "Comida avión"
Ventajas: "Muy buenos los asientos de exit!!!!!!"
Ventajas: "Boarding was easy."
Desventajas: "Food ! Tasteless and bald.."
Ventajas: "Nothing. Domestic flights are better than this"
Desventajas: "1 meal in 8 hour flight No beverages"
Ventajas: "No me gustó nada al contrario no hablan ni el idioma inglés ni español"
Desventajas: "Me intoxique con la comida y vomite y estuve dentro del avión vomitando como 25 mnts y me fui a mi asiento y me sentí mareada de tanto vomitar y trajeron una doctora y me hizo preguntas de 3 meses si tuve algo oh alérgica a un medicamento y le dije que have 7 meses sólo había tenido un ataque al corazón que no tiene que ver con la intoxicación de la comida y dijeron que no pero no tenia nada solo el malestar u decidieron bajarme en otra Ciudad Alaska sin consultar primero y no me sentía grabe solo mareada de la fuerza del vomito y de ahí me mandaron para Ciaro luego los Ángeles y de ahí para China cantón y ahora me toca regresarme y no me dejan subir al avión si no traigo un certificado médico estoy en.China yo no conozco ningún hospital y no tengo médico de cabecera viajo al año 15 veces puedo mandar fotos de mi pasaporte y nunca me a pasado esto con la comida y menos de tirarme en otra ciudad ahora no puedo regresar a mi País de Recidemcia USA por que no quieren que suba entonces que hago aquí comprar otro ticket por que"
Ventajas: "La puntualidad y atención en la aerolínea es muy buena. Tienen variedad de películas y series. La comida es buena. Todos los asientos tienen una pequeña almohada y cobija para ir más cómodos."
Desventajas: "El espacio entres asientos para un viaje largo no es tan cómoda pero siempre existe la opción de comprar VIP"
Ventajas: "Nice food and great crews!"
Ventajas: "Todo en hora, y sin problemas"
Desventajas: "Como cosa no tan positiva, al llegar de mañana a aeropuerto siguen dando comida en lugar de un buen desayuno"
Ventajas: "See above"
Desventajas: "See abovr"
Ventajas: "Air China is a good solid performer...with modern planes and decent staff. Clean, On-time, safe. Our 748-8 had a modern entertainments system. Seats a bit tight for a 5'10 guy...but fine for my 5'1" wife."
Desventajas: "PEK boarding ramps really rundown at PEK. Signage for Immigration misleading. Range of local overnight hotels is more aimed at smoking business travelers from China....not some must Americans and Europeans. Transfers to and from airport can be unreliable...especially for very early or late flights. Coris hotel is a safe but expensive choice...with excellent staff and transit vans."
Ventajas: "The flight attendants where excellent."
Desventajas: "n/a"
Ventajas: "Pleasant flight"
Desventajas: "Delay"
Desventajas: "So bad customer service"
Ventajas: "same as above"
Desventajas: "Same as above."
Desventajas: "The plane was dirty. Entertainment system at my seat was broken. Food is nearly inedible. They are still flying outdated 747s that are literally falling apart and show their age. The plane is overdue for new paint and a refurbishment or just retirement. This is the typical experience with Air China. Fly Korean Air, ANA, JAL, or China Airlines for a better experience."
Ventajas: "Transit time"
Desventajas: "Food, entertainment"
Ventajas: "Nothing"
Desventajas: "Everything"
Ventajas: "nothing"
Desventajas: "i give 0 star"
Ventajas: "In flight movies."
Desventajas: "Long delay - forced to sit in plane at gate. Very little cabin air. Stuffy and very hot!"
Ventajas: "En general bueno, el avión llegó antes de lo previsto"
Ventajas: "El personal en el vuelo atento en los requerimientos"
Desventajas: "."
Ventajas: "En general el vuelo fue bueno"
Desventajas: "La estadía en el cuarto blanco en Vancouver pudiera ser más agradable y a lo mejor tener un poco de agua o café en lo que se espera"
Ventajas: "Good leg room."
Desventajas: "Got food poisoning"
Desventajas: "Extremely poor food. Totally tasteless rubbish. Not at all what we ordered : Pure veg Indian food."
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Ventajas: "N/A"
Desventajas: "My first two flights were delayed (1st flight from Changsha to Beijing was delayed for 4 hours and 2nd flight from Beijing to Houston was delayed for 45 mins), so I missed my last flight from Houston to Orlando to go home! And! They lost both of my luggages! Now I'm forced to stay in Houston airport overnight to catch next flight to go home tomorrow morning. Air China did NOT help anything! They wouldn't even help me rebook my flight when they know I will miss my last connect flight."
Ventajas: "It's good to have 2 checked bag allowance"
Desventajas: "Food was not so good. Some of the flight attendant has attitude."
Desventajas: "Airline didn't make an effort to hold the connecting flight. Also tried to book passengers two to a room for the 24 hour delay. Delay did not come through on vayama/kayak systems so when I called vayama they couldn't help because they thought the flight had departed on time."
Ventajas: "The crew was pretty responsive."
Desventajas: "Not a great selection of in-flight movies."
Desventajas: "Terrible ticket change process"
Ventajas: "Beautiful and helpful staffs"
Desventajas: "Their English level too low"
Ventajas: "Flight was fine, some delays but Ok"
Desventajas: "Air China lost my bags, and never once helped me in retrieving my lost luggage. Got my bags back 1 hour before my return flight 10 days later. Thanks in no part to Air China, about 3 hours of long lines and frustration trying to find my lost luggage."
Ventajas: "Foot rest at your seat."
Desventajas: "They don't allow you to board with a bottled water and wont give you one on board. Therefore on a 12 hr flight if you want to sleep (who doesn't) and you would like water, you have to have a little cup without a top to be on your tray table or in the easily hit with your knee cupholder. I ended up drinking my small amount of water quickly so I wouldn't end up with an accidental spill onto my feet. Not good foresight by a major airline."
Ventajas: "Flight and Crew were good but entertainment wan't as they had old selections in Entertainment."
Desventajas: "I had booked "Hindu-vegetarian" meal (it's completely different than Chinese Veg or other Veg) and they often had Chinese Veg in the flight. If they can't offer "Hindu-Vegetarian" then they should remove this option from their list of meal."
Ventajas: "entertainmanet was pretty good. crew was kind and give us enough pillows and blankets."
Desventajas: "around middle of flight, bathroom condition became too smelly and was difficult to use."
Ventajas: "Great Service Great Flight."
Ventajas: "The crew was very friendly and they let you get drinks when ever you wanted."
Desventajas: "For the price, no complaints."
Ventajas: "The flight was full in economy so they upgraded me to economy plus. The extra space was great and I appreciated getting the space that I could not afford otherwise. Thanks, Air China"
Ventajas: "The attendant tried very hard to help me fix the broken headphone jack, and when it didn't work, she gave me another seat that had a working jack and way more legroom."
Desventajas: "Every time the entertainment was paused for an announcement, it turned the volume WAY up, so loud that it hurt my ears and every time i had to tear the earphones off. I understand not wanting to let people mute the announcements, but minimum volume should be around 30-40%, not 70%"
Ventajas: "I liked that it was cheap and one of the video games would have been really fun had it worked."
Desventajas: "My touch screen was broken on two of the flights. I was starving because there was no Vegan food. My knees were so bruised that I couldn't walk after the flight because they were so jammed and the person in front of me kept attempting to for the seat back when there was no space. The flight attendants didn't speak enough english to communicate. My baggage was lost. The customer service at baggage claim was rude, and it was a very confusing process finding the bag."
Ventajas: "So much space for the legs!"
Desventajas: "plane was late to start boarding and there was no communication about that. After boarding we had to wait about 1 hour for the plane to depart from Beijing causing to land extra late in SFO."
Ventajas: "no coke zero, diet pepsi anything, although I am gold they didn't give me a better seat"
Desventajas: "food very iffy"
Ventajas: "Good choice of food, both American and Chinese."
Desventajas: "The crew seem to be a bit more kindly to people who speak Chinese and less so to English speakers."