Ventajas: "The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent."
Ventajas: "Everything. Air NZ has the best Premium Economy class in the sky."
Desventajas: "All good."
Ventajas: "The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand."
Desventajas: "I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule."
Desventajas: "The snack were very simple. They don't communicate properly all the different snack options."
Desventajas: "Very nice services"
Ventajas: "Entertainment options. Communications from captain. Dimming of cabin lights."
Desventajas: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Ventajas: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Desventajas: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Ventajas: "Kind staff, long flight but the attendant were super kind"
Ventajas: "Friendly crew"
Desventajas: "Crumbs still on my seat when I boarded"
Ventajas: "Upgrading to Skycoach giving extra leg room was well worth it."
Ventajas: "Crew good, seat pretty comfortable"
Desventajas: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Ventajas: "The plane, seat, food, amenities, staff, etc were all world class"
Desventajas: "LAX immigration is a nightmare but not NZ fault."
Ventajas: "The seat was spacious and the crew was very nice!"
Desventajas: "Nothing"
Desventajas: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."
Ventajas: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
Ventajas: "The option to gate check strollers for easy access with a toddler"
Desventajas: "The stroller wasn't delivered to the gate by Air New Zealand"
Ventajas: "Great flight with wonderful service."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "everything"
Desventajas: "until no, nothing"
Ventajas: "No security on this regional flight; made it simple to board. Very quiet for a turboprop aircraft. Boarding was delayed and not well announced."
Ventajas: "Legroom"
Desventajas: "Late"
Ventajas: "Excelente todo!"
Ventajas: "The crew was super friendly and went out of their way to do what they could to make everyone happy and comfortable."
Desventajas: "I had input that I was vegan when I booked and it’s on my airpoints profile- however I did not receive a vegan meal which was a bit disappointing."
Ventajas: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Desventajas: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Desventajas: "I selected two bags on kayak but when I checked in at Air New Zealand they said I just had tickets. Was forced to pay the full price for the baggage."
Ventajas: "Boarding best I've ever done"
Desventajas: "Food was airplane food why can't they do better"
Ventajas: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Desventajas: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Ventajas: "The service was very nice. The food was good. The entertainment choices were good as well."
Desventajas: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Ventajas: "Ninguna"
Desventajas: "Lo perdí"
Ventajas: "Great food, wine, service Seats"
Desventajas: "no wifi"
Ventajas: "Cabin crew was excellent"
Desventajas: "No complaints"
Ventajas: "I like SkyCouch."
Ventajas: "Everything was quite nice."
Desventajas: "Not much"
Ventajas: "Everything"
Desventajas: "Couldn't check in online and book seats. That was a bummer."
Ventajas: "everything"
Desventajas: "nothing"
Ventajas: "Good lleg room in the aircraft. Friendly service."
Ventajas: "Crew helpful, congenial."
Desventajas: "Anticipated more legroom based on seat chart diagram."
Ventajas: "Everything was perfect"
Desventajas: "Nothing"
Desventajas: "Lack of leg room"
Ventajas: "Clean. Enjoyed the entertainment."
Desventajas: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
Ventajas: "United Code share. Very poor boarding. Service is poor, food is poor. But compared to some US Airlines they are probably good."
Desventajas: "Well for every US airline. Improve everything."
Ventajas: "The flight crew was very friendly."
Desventajas: "The seats were too cramped."
Ventajas: "Comfortable flight. Drinks were excellent including tea!"
Desventajas: "Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!"
Ventajas: "For such a long flight the food is not good! The only snacks are a tiny tiny bag of corn chips or a cookie. The attendants were average. The comfort of coach was bad. Other airlines will give you great snacks, tooth brush, night mask, etc but not Air New Zealand they are almost like a budget airline. Not sure how they are rated the best airline."
Ventajas: "Premium Economy is worth it on long flights, especially if they're overnight flights!"
Ventajas: "The plane was probably the best for international flight I have ever taken. More to the point the seat was so comfortable I was actually able to sleep, The seat also many great features (outlets to charge electronics, little storage area, and entertainment screen)"
Desventajas: "The check in (totally self serve) was awful. It was confusing not user friendly. US airlines have kiosks to print boarding passes. This did too but missed some steps, ie printing luggage tags which you needed to print yourself and attach and place on a conveyor belt. The airlines did not have enough help to guide people through this process."
Ventajas: "I really like Air Newzealand!"
hacía demasiado frio, me resfrié , la seleccion de peliculas deja mucho que desear
hacia demasiado frio en la cabina, me resfrié
Ventajas: "Crew ok"
Desventajas: "Seat comfort and meals left a lot to be desired..."
Ventajas: "Thank for the great staff"
Desventajas: "The chicken dish was a disappointment q"
Ventajas: "Entertainment and food and drinks. The recline in the chair allowed for sleeping."
Desventajas: "I wish there was more seat room especially when the seat in front reclines."
Ventajas: "Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney."
Desventajas: "Nothing."
Desventajas: "Dinner choices could be better. Slow boarding process."
Ventajas: "On time. Very efficient staff. More of this please!"
Desventajas: "Not a lot!"
Ventajas: "The staff are always so friendly, and even though we had to return to the airport due to a plane fault, the airline handled things very well. Loved free wifi"
Desventajas: "Qantas’ fleet is a bit sad and aged and needs to be a little bit more modern. I don’t think I’d chose to fly qantas if I had the choice... boarding is weird, almost half the plane has “priority” boarding and they board everyone together so there’s honestly no perk to being a premium airline member"
Desventajas: "The seats were really cramped"
Desventajas: "Wifi was horrible. Selection of movies was weak."
Ventajas: "The crew was very helpful, and the food options for vegetarians were great, and the entertainment selection was great."
Desventajas: "My seat did not recline, but I told a flight attendant and I was able to get a better seat."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Super smooth flight, flight attendants were incredibly friendly and hospitable"
Ventajas: "Crew were good. Better service than in business class"
Ventajas: "Great entertainment, food, and crew."
Ventajas: "good seat"
Desventajas: "rude crew and unsanitary bathroom"
Ventajas: "Crew was helpful"
Desventajas: "3hrs late"
Ventajas: "Everything was great"
Desventajas: "Slightly more legroom"
Ventajas: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Desventajas: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Ventajas: "Great leg room. Good food and entertainment."
Desventajas: "Qantas actually had to book me on jet star since they failed. Waiting 12 hrs now"
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Clean, timely, organized, good food, good entertainment, smooth... Aussome! :)"
Desventajas: "My remote in my arm rest (58D) was a bit broken. While it still worked, the flap was missing some screws to hold it in place. Also, the touch screen oftentimes had issues sensing my finger on the pause button. Overall it did not hinder me from enjoying the entertainment services provided."
Ventajas: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Desventajas: "Airplane food is always what it is."
Desventajas: "Seats too cramped and very difficult to get in and out of when the seats in front recline.” Dreadful mid flight snack."
Desventajas: "Entertainment system was run down and not functioning well"
Ventajas: "The crew was very helpful and friendly. The food was plentiful and mostly delicious. Every attempt was made to make the trip as comfortable as possible."
Desventajas: "The economy Seating area is very small for such a long trip."
Desventajas: "Did not receive breakfast and had a cup of coffee wanted a second cup and they said they had already shut everything down and we still had 1.5 hours before landing"
Ventajas: "Service! Dinner was good, breakfast was a bit more hit and miss. Plane is quieter than most."
Desventajas: "Seats were like rocks. Business class, lay flat beds - even with the padded "sheet" they provide are abysmal. So much so that I cannot recommend the airline and will not fly them again."
Ventajas: "Crew were pleasant and engaging"
Desventajas: "Boarding was slow"
Desventajas: "Flight was late boarding at LAX and at Sydney had to be bused to terminal which was slow. Otherwise all was great."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Absolute top shelf service from checkin to de-planing."
Ventajas: "Awesome service!"
Ventajas: "On time efficient service"
Desventajas: "Food."
Ventajas: "food service PJs"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Close to two hours delay leaving Australia"
Ventajas: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Desventajas: "They didn't have as big of a selection of movies on their smaller plane."
Desventajas: "tv monitor didn't work well."
Desventajas: "Flight was delayed by 30 minutes."
Ventajas: "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
Desventajas: "Food was ok but I've had better in Qantas."
Ventajas: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Desventajas: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Ventajas: "Even though these are older aircraft, they have been refurbished and in the premium economy service the staff were excellent."
Desventajas: "The leg rest didn't go up very far."
Desventajas: "Nothing. Probably the best airline flown"
Ventajas: "The flight was smooth, crew accommodating, and amenities were great. I thought the flight would seem like forever but it didn't."
Desventajas: "Can't think of anything to make it better"
Ventajas: "Movie selection and crew"
Desventajas: "The delay in lax My seat was cramped 40 C, is at a different angle and no leg room"