Ventajas: "Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details."
Desventajas: "More food would have been better"
Ventajas: "Staff friendly and helpful"
Desventajas: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Ventajas: "The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight."
Ventajas: "Good entertainment. Flight tracker kept breaking."
Desventajas: "They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again."
Ventajas: "Generally Excellent."
Desventajas: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Ventajas: "This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep."
Desventajas: "Due to limited internet in Rarotonga, we weren’t able to fully check in until we got to the counter. The flight in came with two checked bags and not our flight to Auckland. We were expected to pay a fee at the counter but was charged $170 for the counter checkin of one bag. This price was not listed or posted anywhere during the booking or via email for mobile check-in."
Ventajas: "Pinot noir"
Desventajas: "No temp control, a little stuffy"
Desventajas: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Desventajas: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Ventajas: "Good selection of movies I thought."
Desventajas: "The flight was delayed by 50 mins. Missed my connecting flight from Auckland, so had to spend 3 hours at the airport. A voucher for internet access would’ve been nice."
Ventajas: "same as above"
Desventajas: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Desventajas: "I am vegetarian so should request veg option meals"
Ventajas: "Excelente todo!"
Desventajas: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Ventajas: "Will never book though BYOJet again."
Ventajas: "Very friendly and helpful Flight attendants. Food was good."
Ventajas: "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
Desventajas: "Over priced check in bag. Due to it not being according to weight. Ridiculous."
Ventajas: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Ventajas: "Flight was okay. Short enough that small space was manageable."
Desventajas: "Would have liked in flight entertainment"
Ventajas: "The service is great as well as the food!"
Ventajas: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Desventajas: "Captain's sense of humor."
Ventajas: "VERY friendly and genuine!"
Desventajas: "Only one cookie-haha!"
Ventajas: "Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!"
Desventajas: "Nothing, everything exceeded expectations."
Ventajas: "The service was very nice. The food was good. The entertainment choices were good as well."
Desventajas: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Desventajas: "Lo perdí"
Ventajas: "everythign aboht the trip was great"
Ventajas: "Great food, wine, service Seats"
Desventajas: "no wifi"
Ventajas: "Great food, wine, service Seats"
Desventajas: "no wifi"
Ventajas: "It was simply fantastic - all of it!"
Ventajas: "Excellent service, prompt attention, really great flight experience"
Desventajas: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Ventajas: "Love the variety of movies etc available on every flight."
Ventajas: "Very friendly crew, clean and comfortable."
Ventajas: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."
Ventajas: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"
Ventajas: "United Code share. Very poor boarding. Service is poor, food is poor. But compared to some US Airlines they are probably good."
Desventajas: "Well for every US airline. Improve everything."
Ventajas: "Loved the new planes"
Desventajas: "Too bright in the cabin, the pink lights were a little hard on the eyes"
Ventajas: "Comfortable seats and good service"
Ventajas: "Slightly better seats & slightly more leg room than other airlines. Crew was pleasant and efficient despite 12+ hour flight with turbulence."
Desventajas: "Too close to "neighbors" ie seats too close together--it is hard to eat without poking or being poked by the person on either side...even when seats are in upright position."
Ventajas: "Excellent service and staff all the way from Heathrow to Los Angeles."
Desventajas: "Got my seat assignment wrong after I paid additional fee for it"
Ventajas: "Amazing staff"
Desventajas: "Lost my bag"
Ventajas: "Comfort, cleanless, crew availaibility."
Ventajas: "In general very good. Everyone was nice and polite.h"
Desventajas: "The plane temperature was a little too cold."
Desventajas: "I had requested a vegetarian meal and was not given one. And even if there was an error in me requesting a vegetarian meal they should be stocked with extra."
Ventajas: "Overall good and comparable to other airlines I have flown in past."
Desventajas: "Consider adding a vegetarian meal for vegetarian passengers. It was not clear if veg meals can be ordered when booking a flight or when checking in."
Ventajas: "Good comfort service"
Desventajas: "Hour and half taking off, many seats were unusable because of a chute malfunction"
Ventajas: "seat comfort"
Desventajas: "breakfast, coffee"
Desventajas: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"
Ventajas: "Great crew, food, lots of free wine"
Ventajas: "Crew was OK, slow to respond to requests"
Desventajas: "The whole check in process was a joke, had a line up of 15 people and one agent"
Desventajas: "The seats were really cramped"
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "movie selection was good"
Desventajas: "air was stale, food was just okay"
Desventajas: "Couldn't check in on mobile"
Ventajas: "Quick boarding and deplaning on arrival"
Ventajas: "Everything was barely adequate. All the flights on this trip was substandard. Planes seemed old and dirty. Really disappointed."
Desventajas: "Barely made the connection."
Ventajas: "All inside the realm of the expected"
Desventajas: "Seat was uncomfortable"
Ventajas: "Flight departed slightly late but arrived on time. Great movies to choose from. They gave you little kits that had a sleep mask, toothbrush and toothpaste, and ear plugs. The food and drinks available were good. There was a USB and outlet for charging."
Desventajas: "My husband’s screen didn’t work for watching movies and his seat did not recline, but mine did."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "food was good, great entertainment, crew very attentive"
Desventajas: "everything was good"
Ventajas: "We love the space in the seats on the new Airbus 380. It is so spacious, and the seats are very comfortable. The movie selection was pretty good."
Desventajas: "if I remember correctly the screen size was a little small for a new plane. Also I asked for two alcohol drinks, but was told only one may be served. I only asked so I wouldn't have to get up during my movie, and on Air New Zealand, they freely offer more than one drink. Also, if I remember correctly the arm rests did not raise all the way. We had all three seats to ourselves, and it would have been nice to lift the armrests all the way up so we could stretch out properly."
Ventajas: "Staff this direction was friendly and helpful."
Desventajas: "You can't check in online or at the kiosk. You must adhere strictly to the carry-on baggage size and weight. The airplanes are a bit worn."
Ventajas: "It never left.....I am still in Sydney!!!! Keep up on your dlights"
Desventajas: "Quantas Flight was cancelled going down and also back."
Desventajas: "They only offered pretzels."
Ventajas: "Great crew"
Desventajas: "I was seated between a couple who were both overweight and spilling into my seat leaving me with less room. If I pay for a seat I should get a whole seat."
Ventajas: "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
Desventajas: "Missed as a result of delayed flight an hour the same as on the way out To Sydney which threw a wrench in everything. Both times “to clean the plane” get a system that works."
Desventajas: "Service was poor."
Ventajas: "Service always attentive and genuine"
Desventajas: "Food was not as good as previous Qantas flights. Probably because it was catering to American crowd."
Ventajas: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Ventajas: "Cabin crew is friendly. No reschedules or gate changes. Pretty straight forward to catch a plane."
Desventajas: "First off the planes I flew on were noticeably old."
Ventajas: "In flight crew"
Desventajas: "Disregard for chosen seats and unwillingness to reinstate them."
Desventajas: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."
Ventajas: "Crew were lovely, friendly and very helpful."
Ventajas: "I don't injure about anyone else but when I fly such long distances you get anxious over being cared for. Stewards were great, food was great and plenty of it. Anything you needed just let them online and they will accommodate"
Desventajas: "We were delayed due to wheel problems which ultimately affected my connecting flight. Missed the flight"
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Checking in and bag drop process was the simplest and hassle free!"
Desventajas: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Desventajas: "I made the same flight last year on a newer plane. This time I missed having water bottles available at all times."
Ventajas: "food service PJs"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "The crew was very friendly and accommodating. It's a lot big flight from DFW to Sydney and they do everything they can to make you comfortable. Plenty of movies to watch. Seats are comfortable. The food is pretty good. Plus you get a menu so you know exactly what meal choices are. They go above and beyond to ensure a great flight."
Desventajas: "The headphone jacks are on the side of the armrest. It's is a very inconvenient location especially for people who are slightly wider than the average jo. It shout be on top the arm rest or in a much more comfortable location"
Desventajas: "tv monitor didn't work well."
Ventajas: "Food was more than I expected!!"
Desventajas: "The length of the flight but that's not anyone's fault!!!"
Desventajas: "The airline used a codeshare that did not seem to signify anything. They would not provide me with any help when it became clear I would miss my connection. Furthermore, I purchased an extra legroom seat and was charged for it twice. Avoid if at all possible"
Ventajas: "Very attentive crew. Comfortable seats."
Ventajas: "Qantas Airlines really made traveling a pleasure. The little extras like, chocolate snacks, ice cream, a huge selection of entertainment, the most current navigation systems that allowed you to know and see at ever minute exactly where you were on the journey, just to name a few. I also found the staff especially pleasant. Thank you Qantas"
Desventajas: "Our plane home was a little older and the seats weren't as comfortable as they could have been."
Ventajas: "The comfort , the food the entertainment"
Ventajas: "Great crew on the flight. As usual the QANTAS crew and plane were excellent."
Ventajas: "Quite transpatent on the issue before taking off, was appreciated :)"
Desventajas: "Some engine issue before take off ..."
Ventajas: "The personal entertainment option worked fantastically. Food was also very good for such a short flight."
Ventajas: "All went like clock work. Stress free experience."
Desventajas: "The flight was delayed an hour and it made me have to run to catch my connection."