Ventajas: "Crew was great, I lucked out and got a whole row to myself and the entertainment was awesome."
Desventajas: "The food was just ok."
Ventajas: "Professional and friendly staff amazing cabin crew and pilots"
Desventajas: "The inflight wifi was not working the snack was only a biscuit"
Desventajas: "They didn’t leave my food. They took it away."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "The crew members were very helpful and the seating was very comfortable."
Desventajas: "I almost missed my return flight. It was a 9:40pm flight but the lady at the counter said that because i bought my ticket early, the flight time changed to 8:40pm because of time change. I think that needs to be factored in when selling tickets don't surprise customers."
Ventajas: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Desventajas: "The sandwich for lunch was boring and the bread was not very nice."
Ventajas: "I had to change flights to LA."
Desventajas: "Very good airlines"
Desventajas: "Too dark to see to get into my carryon and then lost something out of it but couldn’t see it"
Ventajas: "Generous & kind flight crew, lots of in-flight entertainment, and a smooth and timely flight."
Desventajas: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
Ventajas: "Smooth flight and well managed. Coffee just not up to Australian standards."
Ventajas: "all automatic check in without any stress"
Desventajas: "service is prefunctory without heart"
Desventajas: "Seat backs recline violently and require help from behind to put upright. Cabin crew was less than interested in passenger service . Seat space was less than proper."
Desventajas: "Took forever to disembark from plane"
Ventajas: "Food was good."
Desventajas: "I am tall so the seats a really a little close together. It was particularly bad when the person in front reclined full for a sleep."
Ventajas: "Love going to Yancey when we are pushed by the tail winds!"
Desventajas: "Breakfast was dire"
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Several genre and selections to choose from"
Desventajas: "The HBO selections were the same as 8 months ago"
Ventajas: "The staff were great but the wait time on calling quantas is ridiculous, check in on an old machine is slow etc"
Desventajas: "requested an aisle seat online and was not given one. I requested vegetarian meals but was automatically served up dead animals as food so had to keep requesting vegetarian food everytime food was offered. Rather that checking in with an actual human I was directed to a slow and time consuming check in machine."
Ventajas: "The long trip !"
Ventajas: "Kind, kept us fed."
Ventajas: "Outstanding service and a nice mid day snack."
Desventajas: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Ventajas: "Were able to create an allergy friendly meal for my daughter on board, even though the information we called and provided ahead of time was lost."
Desventajas: "Economy class seats are too cramped for such long haul flights."
Desventajas: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Desventajas: "It was just TOO COLD! I had the sniffles for four days after arriving. The reclining seat didn't have much lumbar support."
Ventajas: "The crew was very helpful and friendly. The food was plentiful and mostly delicious. Every attempt was made to make the trip as comfortable as possible."
Desventajas: "The economy Seating area is very small for such a long trip."
Ventajas: "Entertainment was good. That’s was about it."
Desventajas: "The food was horrible. It’s hard to believe the airline would serve food like that. The flight is long and hard enough as it is. The “snack” options listed are not available. Only one option is available and it’s was horrrible. Also, a kid friendly menu or option needs to be available. The crew wasn’t very friendly either."
Ventajas: "Relatively roomy"
Ventajas: "The crew take time to talk to you, and everyone of them has a smile. The in flight meals were great, not typical airline TV dinners. They were good meals. The entertainment selection is outstanding, especially for a 14-hour flight. power outlets work, and they even have snacks in the galley area like Lufthansa so if you need a soft drink, coffee or candy...it is there all during the flight. A long flight could not be made easier"
Ventajas: "The food, movies and service."
Ventajas: "My luggage arrived quickly in Dallas"
Desventajas: "The food was the worst I’ve ever been served on a flight."
Desventajas: "Entertainiment screen was not working properly. Bad food. I could not check in online. Okay customer service."
Ventajas: "The staff was so attentive and friendly"
Desventajas: "The seats could use a little more leg room"
Ventajas: "In flight crew"
Desventajas: "Disregard for chosen seats and unwillingness to reinstate them."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Desventajas: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Ventajas: "The inflight service was great - friendly attendants and great food. The washroom was checked throughout the flight and was still in great shape by the end of the trip."
Desventajas: "Average airline compared to Singapore & MZ airlines"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "On Time performance"
Ventajas: "flight was not full and crew allowed folks to move around and spread out."
Desventajas: "food was a miss. Too salty, mushy."
Desventajas: "Everything, my flight was delayed as a result of a mechanical problem. This resulted in missing my connecting flight. To make the story extremely short, qantas was not helpful or forthcoming with information regarding a way to get to my final destination. This left my wife and I stranded in a different countries airport for hours."
Ventajas: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Ventajas: "Check in was easy. Option to select vegetarian diet on line"
Desventajas: "Very crowded configuration. Older aircraft. Staff service mediocre LAX to BNE, but good from BNE to LAX."
Desventajas: "Poor boarding procedure in Melbourne. Delay badly handled, missed important connection. Business class inflight entertainment dos not work!"
Ventajas: "All good"
Ventajas: "Qantas was half the price of what I had paid for last year on United. Overall the price was great for I had paid for. The staffs were friendly. They let the passengers move around because there were plenty of seats."
Desventajas: "I didn't like how they didn't give us notification of how far out we were to landing. I end up going to the restroom a few outs. The flight attendant kept knocking on the door. Obviously, I cannot stop what I am doing to go out."